@font-face{font-family:Inter;font-style:normal;font-display:swap;font-weight:400;src:url(/assets/inter-latin-400-normal-C38fXH4l.woff2)format("woff2"),url(/assets/inter-latin-400-normal-CyCys3Eg.woff)format("woff")}@font-face{font-family:Inter;font-style:normal;font-display:swap;font-weight:500;src:url(/assets/inter-latin-500-normal-Cerq10X2.woff2)format("woff2"),url(/assets/inter-latin-500-normal-BL9OpVg8.woff)format("woff")}@font-face{font-family:Inter;font-style:normal;font-display:swap;font-weight:600;src:url(/assets/inter-latin-600-normal-LgqL8muc.woff2)format("woff2"),url(/assets/inter-latin-600-normal-CiBQ2DWP.woff)format("woff")}@font-face{font-family:Inter;font-style:normal;font-display:swap;font-weight:700;src:url(/assets/inter-latin-700-normal-Yt3aPRUw.woff2)format("woff2"),url(/assets/inter-latin-700-normal-BLAVimhd.woff)format("woff")}@font-face{font-family:Inter;font-style:normal;font-display:swap;font-weight:800;src:url(/assets/inter-latin-800-normal-BYj_oED-.woff2)format("woff2"),url(/assets/inter-latin-800-normal-D1mf63XC.woff)format("woff")}@font-face{font-family:Inter;font-style:normal;font-display:swap;font-weight:400;src:url(/assets/inter-cyrillic-400-normal-obahsSVq.woff2)format("woff2"),url(/assets/inter-cyrillic-400-normal-HOLc17fK.woff)format("woff")}@font-face{font-family:Inter;font-style:normal;font-display:swap;font-weight:500;src:url(/assets/inter-cyrillic-500-normal-BasfLYem.woff2)format("woff2"),url(/assets/inter-cyrillic-500-normal-CxZf_p3X.woff)format("woff")}@font-face{font-family:Inter;font-style:normal;font-display:swap;font-weight:600;src:url(/assets/inter-cyrillic-600-normal-CWCymEST.woff2)format("woff2"),url(/assets/inter-cyrillic-600-normal-4D_pXhcN.woff)format("woff")}@font-face{font-family:Inter;font-style:normal;font-display:swap;font-weight:700;src:url(/assets/inter-cyrillic-700-normal-CjBOestx.woff2)format("woff2"),url(/assets/inter-cyrillic-700-normal-DrXBdSj3.woff)format("woff")}@font-face{font-family:Inter;font-style:normal;font-display:swap;font-weight:800;src:url(/assets/inter-cyrillic-800-normal-C7MGvYyJ.woff2)format("woff2"),url(/assets/inter-cyrillic-800-normal-CCHyn08d.woff)format("woff")}@font-face{font-family:Manrope;font-style:normal;font-display:swap;font-weight:500;src:url(/assets/manrope-latin-500-normal-BYYD-dBL.woff2)format("woff2"),url(/assets/manrope-latin-500-normal-DMZssgOp.woff)format("woff")}@font-face{font-family:Manrope;font-style:normal;font-display:swap;font-weight:800;src:url(/assets/manrope-latin-800-normal-BfWYOv1c.woff2)format("woff2"),url(/assets/manrope-latin-800-normal-uHUdIJgA.woff)format("woff")}@font-face{font-family:Inter;font-style:normal;font-display:swap;font-weight:400;src:url(/assets/inter-cyrillic-ext-400-normal-BQZuk6qB.woff2)format("woff2"),url(/assets/inter-cyrillic-ext-400-normal-DQukG94-.woff)format("woff")}@font-face{font-family:Inter;font-style:normal;font-display:swap;font-weight:500;src:url(/assets/inter-cyrillic-ext-500-normal-B0yAr1jD.woff2)format("woff2"),url(/assets/inter-cyrillic-ext-500-normal-BmqWE9Dz.woff)format("woff")}@font-face{font-family:Inter;font-style:normal;font-display:swap;font-weight:600;src:url(/assets/inter-cyrillic-ext-600-normal-Dfes3d0z.woff2)format("woff2"),url(/assets/inter-cyrillic-ext-600-normal-Bcila6Z-.woff)format("woff")}@font-face{font-family:Inter;font-style:normal;font-display:swap;font-weight:700;src:url(/assets/inter-cyrillic-ext-700-normal-BjwYoWNd.woff2)format("woff2"),url(/assets/inter-cyrillic-ext-700-normal-LO58E6JB.woff)format("woff")}@font-face{font-family:Inter;font-style:normal;font-display:swap;font-weight:800;src:url(/assets/inter-cyrillic-ext-800-normal-BZOjs1Xv.woff2)format("woff2"),url(/assets/inter-cyrillic-ext-800-normal-Ca-gJeZY.woff)format("woff")}.context-escalation-list{gap:var(--space-2);flex-direction:column;margin:0;padding:0;list-style:none;display:flex}.context-escalation{flex-direction:column;gap:2px;display:flex}.context-escalation-main{justify-content:space-between;align-items:center;gap:var(--space-2);display:flex}.context-escalation-key{align-items:center;gap:var(--space-1);color:var(--color-brand-text);font-size:var(--font-size-sm);font-weight:var(--font-weight-semibold);text-decoration:none;display:inline-flex}a.context-escalation-key:hover{text-decoration:underline}.context-escalation-status{padding:2px var(--space-2);border-radius:var(--radius-full,999px);font-size:var(--font-size-xs);font-weight:var(--font-weight-medium);white-space:nowrap;color:var(--color-text-secondary);background:var(--color-bg-canvas);line-height:16px}.context-escalation-status--waiting{color:var(--color-status-new-text);background:var(--color-status-new-bg)}.context-escalation-status--progress{color:var(--color-feedback-info-text);background:var(--color-feedback-info-bg)}.context-escalation-status--done{color:var(--color-status-resolved-text);background:var(--color-status-resolved-bg)}.context-escalation-meta{color:var(--color-text-tertiary);font-size:var(--font-size-xs);margin:0;line-height:16px}.context-escalation-frame{margin-top:var(--space-3)}.context-escalation-frame iframe{border:1px solid var(--color-border-subtle);border-radius:var(--radius-md);background:var(--color-bg-surface);width:100%;display:block}.context-escalations{position:relative}.escalation-drop{z-index:5;padding:calc(var(--space-8) * 3) var(--space-3) var(--space-3);background:color-mix(in srgb, var(--color-bg-surface) 84%, transparent);place-items:start center;display:grid;position:absolute;inset:0}.escalation-drop:before{inset:var(--space-2);border:2px dashed var(--color-border-strong);border-radius:var(--radius-lg);content:"";pointer-events:none;position:absolute}.escalation-drop.is-over:before{border-color:var(--color-brand-primary);background:color-mix(in srgb, var(--color-brand-soft) 56%, transparent)}.escalation-drop p{align-items:center;gap:var(--space-2);padding:var(--space-2) var(--space-3);border-radius:var(--radius-md);background:var(--color-bg-surface);box-shadow:var(--shadow-popover);color:var(--color-brand-text);font-size:var(--font-size-sm);font-weight:var(--font-weight-medium);text-align:center;pointer-events:none;margin:0;display:inline-flex;position:relative}.escalation-drop .pictogram{width:var(--size-icon-sm);height:var(--size-icon-sm)}.escalation-files-actions{align-items:center;gap:var(--space-2);margin-bottom:var(--space-2);display:flex}.escalation-files-trigger{align-items:center;gap:var(--space-1);min-height:var(--size-control-sm);padding:0 var(--space-3);font-size:var(--font-size-sm);display:inline-flex}.escalation-files{gap:var(--space-2);margin-bottom:var(--space-3);padding:var(--space-3);border:1px solid var(--color-border-subtle);border-radius:var(--radius-md);background:var(--color-bg-canvas);flex-direction:column;display:flex}.escalation-files h3{font-size:var(--font-size-sm);font-weight:var(--font-weight-semibold);margin:0}.escalation-files-list{gap:var(--space-1);flex-direction:column;max-height:220px;margin:0;padding:0;list-style:none;display:flex;overflow-y:auto}.escalation-files-list label{column-gap:var(--space-2);font-size:var(--font-size-sm);cursor:pointer;grid-template-columns:auto minmax(0,1fr);align-items:center;display:grid}.escalation-file-name{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.escalation-file-meta{color:var(--color-text-tertiary);font-size:var(--font-size-xs);grid-column:2}.escalation-files-footer{gap:var(--space-2);flex-wrap:wrap;display:flex}.escalation-files-footer .button{min-height:var(--size-control-sm);padding:0 var(--space-3);font-size:var(--font-size-sm)}.escalation-file-input{display:none}@media (prefers-reduced-motion:no-preference){.escalation-drop{transition:opacity .12s ease-out}@starting-style{.escalation-drop{opacity:0}}}.rules-admin{gap:var(--space-5);flex-direction:column;display:flex}.rules-card{padding:var(--space-5)}.rules-card-head{justify-content:space-between;align-items:flex-start;gap:var(--space-3);margin-bottom:var(--space-4);display:flex}.rules-card-head h2,.rules-check h2,.rules-history h2{font-size:var(--font-size-lg);font-weight:var(--font-weight-semibold);margin:0;line-height:24px}.rules-card-head .admin-hint{margin:var(--space-1) 0 0}.rules-table td,.rules-table th{vertical-align:top}.rules-order-head{width:112px}.rules-order{white-space:nowrap}.rules-order .ui-icon-button{vertical-align:middle}.rules-position{min-width:24px;color:var(--color-text-secondary);font-variant-numeric:tabular-nums;vertical-align:middle;display:inline-block}.rules-name{max-width:520px}.rules-name .entity-link{text-align:left;display:block}.rules-name .admin-muted{font-size:var(--font-size-xs);font-weight:var(--font-weight-regular);-webkit-line-clamp:2;-webkit-box-orient:vertical;margin-top:2px;line-height:16px;display:-webkit-box;overflow:hidden}.rules-state,.rules-version{align-items:center;gap:var(--space-2);white-space:nowrap;display:inline-flex}.rules-run{white-space:nowrap;font-variant-numeric:tabular-nums}.rules-run.is-error{color:var(--color-feedback-error-text)}.rules-editor-layout{align-items:start;gap:var(--space-5);grid-template-columns:minmax(0,1fr) minmax(320px,400px);display:grid}.rules-editor{gap:var(--space-4);padding:var(--space-5);flex-direction:column;display:flex}.rules-editor-head{justify-content:space-between;align-items:center;gap:var(--space-3);margin:calc(-1 * var(--space-2)) 0 0 calc(-1 * var(--space-2));display:flex}.rules-name-field{gap:var(--space-1);flex-direction:column;display:flex}.rules-name-field input{min-height:var(--size-control-md);padding:0 var(--space-3);font:inherit;font-size:var(--font-size-md)}.rules-step{gap:var(--space-3);padding-top:var(--space-4);border-top:1px solid var(--color-border-subtle);grid-template-columns:120px minmax(0,1fr);display:grid}.rules-step h3{align-items:center;gap:var(--space-2);font-size:var(--font-size-md);font-weight:var(--font-weight-semibold);margin:6px 0 0;line-height:20px;display:flex}.rules-step h3 span{border-radius:var(--radius-full);background:var(--color-brand-soft);width:22px;height:22px;color:var(--color-brand-text);font-size:var(--font-size-xs);font-variant-numeric:tabular-nums;place-items:center;display:inline-grid}.rules-step-body{gap:var(--space-2);flex-direction:column;min-width:0;display:flex}.rules-step-body>select{align-self:flex-start;min-width:320px}.rules-step-body .admin-hint{margin:0}.rules-editor select,.rules-editor input,.rules-editor textarea,.rules-check select,.rules-check input,.rules-check textarea{min-height:var(--size-control-md);padding:0 var(--space-3);border:1px solid var(--color-border-strong);border-radius:var(--radius-lg);background:var(--color-bg-surface);color:var(--color-text-primary);font:inherit;font-size:var(--font-size-md)}.rules-editor textarea,.rules-check textarea{padding:var(--space-2) var(--space-3);resize:vertical}.rules-group{gap:var(--space-2);flex-direction:column;display:flex}.rules-group.is-nested{padding:var(--space-3);border:1px dashed var(--color-border-strong);border-radius:var(--radius-lg);background:var(--color-bg-subtle)}.rules-group-head{justify-content:space-between;align-items:center;gap:var(--space-2);display:flex}.rules-group-head select{min-width:180px}.rules-row{align-items:start;gap:var(--space-2);grid-template-columns:minmax(150px,190px) minmax(140px,170px) minmax(0,1fr) auto;display:grid}.rules-group:not(.is-nested)>.rules-row:has(>textarea){grid-template-columns:minmax(220px,260px) minmax(0,1fr) auto}.rules-row:has(>select:only-of-type){grid-template-columns:minmax(220px,260px) minmax(0,1fr) auto}.rules-row>select,.rules-row>input,.rules-row>textarea{width:100%;min-width:0}.rules-row>.ui-icon-button{margin-top:6px}.rules-add{gap:var(--space-2);flex-wrap:wrap;display:flex}.rules-sentence{align-items:flex-start;gap:var(--space-2);padding:var(--space-3) var(--space-4);border-radius:var(--radius-lg);background:var(--color-brand-soft);color:var(--color-text-primary);display:flex}.rules-sentence svg{color:var(--color-brand-text);flex:none;margin-top:2px}.rules-sentence p{font-size:var(--font-size-sm);margin:0;line-height:20px}.rules-problems{padding-left:var(--space-5);color:var(--color-text-secondary);font-size:var(--font-size-sm);margin:0}.rules-editor-actions{justify-content:flex-end;gap:var(--space-2);padding-top:var(--space-4);border-top:1px solid var(--color-border-subtle);display:flex}.rules-side{gap:var(--space-4);flex-direction:column;min-width:0;display:flex}.rules-check,.rules-history{gap:var(--space-3);padding:var(--space-4);flex-direction:column;display:flex}.rules-check .admin-hint,.rules-history .admin-hint{margin:0}.rules-check-form{align-items:end;gap:var(--space-3);grid-template-columns:1fr 1fr;display:grid}.rules-check-form .field{gap:var(--space-1);flex-direction:column;min-width:0;display:flex}.rules-check-form .rules-check-text,.rules-check-form>button{grid-column:1/-1}.rules-check-form>button{justify-self:start}.rules-check-result ol{gap:var(--space-2);margin:var(--space-2) 0 0;flex-direction:column;padding:0;list-style:none;display:flex}.rules-check-result li{font-size:var(--font-size-sm)}.rules-check-result ol>li{padding:var(--space-3);border:1px solid var(--color-border-subtle);border-radius:var(--radius-lg)}.rules-check-result ol>li.is-matched{border-color:var(--color-brand-primary)}.rules-check-result header{align-items:center;gap:var(--space-2);margin-bottom:var(--space-1);flex-wrap:wrap;display:flex}.rules-check-result header strong{flex:auto;min-width:0}.rules-trace,.rules-check-actions{margin:var(--space-1) 0 0;padding:0 0 0 var(--space-2);flex-direction:column;gap:2px;list-style:none;display:flex}.rules-trace li{align-items:center;gap:var(--space-1);display:flex}.rules-trace li:has(>.rules-trace){flex-direction:column;align-items:flex-start}.rules-trace .is-yes{color:var(--color-text-primary)}.rules-trace .is-yes svg{color:var(--color-brand-text)}.rules-trace .is-no{color:var(--color-text-tertiary)}.rules-check-actions li:before{content:"•";margin-right:var(--space-1);color:var(--color-brand-text)}.rules-check-actions small,.rules-trace small{color:var(--color-text-tertiary)}.rules-check-stop,.rules-check-error{margin:var(--space-1) 0 0;font-weight:var(--font-weight-semibold)}.rules-check-error{color:var(--color-feedback-error-text)}.rules-versions,.rules-runs{gap:var(--space-2);flex-direction:column;margin:0;padding:0;list-style:none;display:flex}.rules-versions li{gap:2px var(--space-2);font-size:var(--font-size-sm);grid-template-columns:auto 1fr;display:grid}.rules-versions p{color:var(--color-text-secondary);font-size:var(--font-size-xs);grid-column:1/-1;margin:0;line-height:16px}.rules-runs li{padding-bottom:var(--space-2);border-bottom:1px solid var(--color-border-subtle);font-size:var(--font-size-sm);flex-direction:column;gap:2px;display:flex}.rules-runs li:last-child{border-bottom:0}.rules-runs li>span:last-child{color:var(--color-text-secondary);font-size:var(--font-size-xs)}.rules-runs li.is-error>span:last-child{color:var(--color-feedback-error-text)}@media (width<=1180px){.rules-editor-layout{grid-template-columns:minmax(0,1fr)}}@media (width<=760px){.rules-step{grid-template-columns:minmax(0,1fr)}:is(.rules-row,.rules-row:has(>select:only-of-type)){grid-template-columns:minmax(0,1fr) auto}.rules-row>:not(.ui-icon-button){grid-column:1}.rules-step-body>select{width:100%;min-width:0}}@layer reset;@layer tokens{:root{--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light;--color-bg-canvas:#f4f5f7;--color-bg-surface:#fff;--color-bg-subtle:#f9fafb;--color-bg-muted:#f2f4f7;--color-bg-inverse:#0f1a2e;--color-bg-overlay:#1018284d;--color-bg-raised:#fff;--color-text-primary:#101828;--color-text-secondary:#475467;--color-text-tertiary:#667085;--color-text-disabled:#98a2b3;--color-text-inverse:#fff;--color-border-default:#e4e7ec;--color-border-strong:#d0d5dd;--color-border-subtle:#f2f4f7;--color-brand-primary:#2f5bea;--color-brand-hover:#1e3fb0;--color-brand-soft:#eef3fe;--color-brand-border:#c5d4fa;--color-brand-text:#1e3fb0;--color-brand-inverse:#8fa9ff;--color-brand-accent:#2f5bea;--color-nav-bg:#0f1a2e;--color-nav-hover:#1a2742;--color-nav-active:#2a3a5c;--color-nav-icon:#d0d5dd;--color-note-bg:#fffaeb;--color-note-border:#fdb022;--color-note-action:#dc6803;--color-note-text:#93370d;--color-status-new-bg:#fffaeb;--color-status-new-text:#b54708;--color-status-new-dot:#f79009;--color-status-open-bg:#fef3f2;--color-status-open-text:#b42318;--color-status-open-dot:#f04438;--color-status-waiting-bg:#eff8ff;--color-status-waiting-text:#175cd3;--color-status-waiting-dot:#2e90fa;--color-status-resolved-bg:#ecfdf3;--color-status-resolved-text:#027a48;--color-status-resolved-dot:#12b76a;--color-status-snoozed-bg:#f4f3ff;--color-status-snoozed-text:#5925dc;--color-status-snoozed-dot:#7a5af8;--color-priority-low-text:#667085;--color-priority-normal-text:#475467;--color-priority-high-bg:#fffaeb;--color-priority-high-text:#b54708;--color-priority-high-dot:#f79009;--color-priority-urgent-bg:#fef3f2;--color-priority-urgent-text:#b42318;--color-priority-urgent-dot:#f04438;--color-feedback-success-solid:#12b76a;--color-feedback-success-text:#027a48;--color-feedback-success-bg:#ecfdf3;--color-feedback-warning-solid:#f79009;--color-feedback-warning-text:#b54708;--color-feedback-warning-bg:#fffaeb;--color-feedback-error-solid:#f04438;--color-feedback-error-text:#b42318;--color-feedback-error-bg:#fef3f2;--color-feedback-error-action:#b42318;--color-feedback-info-solid:#2e90fa;--color-feedback-info-text:#175cd3;--color-feedback-info-bg:#eff8ff;--color-channel-telegram:#229ed9;--color-channel-call:#12b76a;--color-channel-manual:#667085;--color-channel-api:#7a5af8;--color-channel-whatsapp:#25d366;--color-channel-instagram:#e1306c;--color-channel-email:#f79009;--color-channel-widget:#0ba5ec;--color-avatar-1:#7a5af8;--color-avatar-2:#f79009;--color-avatar-3:#12b76a;--color-avatar-4:#2e90fa;--color-avatar-5:#ee46bc;--color-avatar-6:#0ba5ec;--color-avatar-7:#f04438;--color-avatar-8:#2f5bea;--space-1:4px;--space-2:8px;--space-3:12px;--space-4:16px;--space-5:20px;--space-6:24px;--space-8:32px;--radius-sm:6px;--radius-md:8px;--radius-lg:10px;--radius-xl:16px;--radius-full:999px;--font-size-xs:12px;--font-size-sm:13px;--font-size-md:14px;--font-size-lg:16px;--font-size-xl:18px;--font-size-2xl:20px;--font-size-3xl:24px;--font-size-4xl:32px;--font-weight-regular:400;--font-weight-medium:500;--font-weight-semibold:600;--font-weight-bold:700;--font-family-base:"Inter", sans-serif;--size-rail:64px;--size-header:56px;--size-control-sm:32px;--size-control-md:36px;--size-control-lg:40px;--size-icon-sm:16px;--size-icon-md:20px;--shadow-panel:0px 2px 8px 0px #1018280d;--shadow-popover:0px 8px 24px 0px #1018281f;--shadow-modal:0px 20px 48px 0px #1018282e}:root[data-theme=dark]{--lightningcss-light: ;--lightningcss-dark:initial;color-scheme:dark;--color-bg-canvas:#111214;--color-bg-surface:#18191c;--color-bg-subtle:#1e1f23;--color-bg-muted:#26282c;--color-bg-inverse:#34373d;--color-bg-overlay:#0000008f;--color-bg-raised:#34373d;--color-text-primary:#ecedef;--color-text-secondary:#b4b8bf;--color-text-tertiary:#959aa3;--color-text-disabled:#676c75;--color-text-inverse:#fff;--color-border-default:#2d3035;--color-border-strong:#41454c;--color-border-subtle:#232529;--color-brand-primary:#3b62e0;--color-brand-hover:#3052c8;--color-brand-soft:#1a2342;--color-brand-border:#324684;--color-brand-text:#a5b9ff;--color-brand-inverse:#8fa9ff;--color-brand-accent:#93aaff;--color-nav-bg:#0b0c0d;--color-nav-hover:#1e1f23;--color-nav-active:#2d3035;--color-nav-icon:#b4b8bf;--color-note-bg:#2a2212;--color-note-border:#7a5a1c;--color-note-action:#b55b09;--color-note-text:#f3c877;--color-status-new-bg:#2c2313;--color-status-new-text:#f5b95c;--color-status-new-dot:#f79009;--color-status-open-bg:#321917;--color-status-open-text:#ff9c92;--color-status-open-dot:#f04438;--color-status-waiting-bg:#14263d;--color-status-waiting-text:#7fb9ff;--color-status-waiting-dot:#2e90fa;--color-status-resolved-bg:#112b1f;--color-status-resolved-text:#62d49c;--color-status-resolved-dot:#12b76a;--color-status-snoozed-bg:#241f40;--color-status-snoozed-text:#b7a6ff;--color-status-snoozed-dot:#7a5af8;--color-priority-low-text:#959aa3;--color-priority-normal-text:#b4b8bf;--color-priority-high-bg:#2c2313;--color-priority-high-text:#f5b95c;--color-priority-high-dot:#f79009;--color-priority-urgent-bg:#321917;--color-priority-urgent-text:#ff9c92;--color-priority-urgent-dot:#f04438;--color-feedback-success-solid:#0e9f5c;--color-feedback-success-text:#62d49c;--color-feedback-success-bg:#112b1f;--color-feedback-warning-solid:#f79009;--color-feedback-warning-text:#f5b95c;--color-feedback-warning-bg:#2c2313;--color-feedback-error-solid:#f04438;--color-feedback-error-text:#ff9c92;--color-feedback-error-bg:#321917;--color-feedback-error-action:#c7382d;--color-feedback-info-solid:#2e90fa;--color-feedback-info-text:#7fb9ff;--color-feedback-info-bg:#14263d;--color-channel-telegram:#2aa7e2;--color-channel-call:#12b76a;--color-channel-manual:#6f747d;--color-channel-api:#8b70fa;--color-channel-whatsapp:#25d366;--color-channel-instagram:#e64d83;--color-channel-email:#f79009;--color-channel-widget:#0ba5ec;--color-avatar-1:#6e52e0;--color-avatar-2:#b96a05;--color-avatar-3:#0c8a50;--color-avatar-4:#2577d6;--color-avatar-5:#c83a9d;--color-avatar-6:#0a84bc;--color-avatar-7:#d03a30;--color-avatar-8:#3b62e0;--shadow-panel:0px 0px 0px 0px #0000;--shadow-popover:0px 8px 24px 0px #00000080;--shadow-modal:0px 20px 48px 0px #0009}}@layer legacy{.customer-form fieldset{min-width:0}.customer-form-fields{grid-template-columns:repeat(2,minmax(0,1fr));gap:0 16px;display:grid}.customer-name-field{grid-column:1/-1}.customer-form .field{min-width:0}.customer-form input,.customer-form select{min-width:0;max-width:100%}.customer-form .field-hint{color:var(--text-secondary);margin:0 0 16px;font-size:12px;line-height:18px}.customer-products-editor{border-top:1px solid var(--border);margin-top:16px;padding-top:16px}.customer-products-editor>header{justify-content:space-between;align-items:center;gap:12px;margin-bottom:12px;display:flex}.customer-products-editor h3{margin:0;font-size:14px;font-weight:600}.customer-product-editor{border:1px solid var(--border);border-radius:var(--radius-control);margin-bottom:12px;padding:12px}.customer-product-title{align-items:center;gap:12px;display:flex}.customer-product-title>.field{flex:1}.customer-product-fields{grid-template-columns:repeat(2,minmax(0,1fr));column-gap:12px;display:grid}.customer-product-fields .field:last-child{grid-column:1/-1}.customer-field-change{border-left:2px solid var(--primary);background:var(--primary-soft);overflow-wrap:anywhere;margin:0 0 12px;padding:8px;font-size:12px;line-height:18px}.customer-field-change span{margin-bottom:4px;display:block}.customer-validation{color:var(--note-text);font-size:12px;line-height:18px}.customer-refresh{color:var(--text-secondary);padding:8px 24px;font-size:12px}.customer-candidate-list{gap:4px;display:grid}.customer-candidate{border:1px solid var(--border);border-radius:var(--radius-control);cursor:pointer;align-items:flex-start;gap:10px;padding:12px 8px;display:flex}.customer-candidate:has(input:checked){border-color:var(--primary);background:var(--primary-soft)}.customer-candidate:has(input:disabled){color:var(--text-secondary);cursor:default}.customer-candidate input{flex:none;margin-top:3px}.customer-candidate span{overflow-wrap:anywhere;min-width:0}.customer-candidate strong{font-size:14px;font-weight:500;display:block}.customer-candidate small{color:var(--text-secondary);margin-top:4px;font-size:12px;display:block}.customer-selected{padding:8px 0;font-size:13px}.customer-pagination{justify-content:space-between;align-items:center;gap:8px;margin-top:16px;font-size:12px;display:flex}@media (width<=560px){.customer-form-fields,.customer-product-fields{grid-template-columns:minmax(0,1fr)}.customer-form .editor-footer{gap:8px}}.dialog-field-change{border:1px solid var(--primary-border);border-radius:var(--radius-control);background:var(--primary-soft);color:var(--text-secondary);overflow-wrap:anywhere;margin:-.25rem 0 1rem;padding:.75rem;font-size:.75rem}.dialog-field-change .button{white-space:normal;text-align:start;margin-top:.5rem;display:block}.dialog-validation{color:var(--text);border:1px solid var(--border);border-radius:var(--radius-control);padding:.75rem;font-size:.75rem}.dialog-refresh{color:var(--text-secondary);margin:0;padding:.75rem 1.5rem;font-size:.75rem}.dialog-selected-target{overflow-wrap:anywhere;font-size:.75rem}.dialog-target-status{color:var(--text-secondary);margin-top:.25rem;display:block}.setup-guide{max-width:72rem}.setup-summary{box-shadow:none;flex-wrap:wrap;justify-content:space-between;align-items:center;gap:1rem;margin-bottom:1.25rem;padding:1.25rem;display:flex}.setup-summary>div{flex:22rem;min-width:0}.setup-summary strong{margin-bottom:.4rem;font-size:1rem;display:block}.setup-summary p{color:var(--text-secondary);overflow-wrap:anywhere;max-width:65ch;margin-bottom:.6rem}.setup-progress{color:var(--color-brand-accent);font-size:.75rem;font-weight:600}.setup-steps{gap:1rem;margin:0;padding:0;list-style:none;display:grid}.setup-step{box-shadow:none;min-width:0;padding:1.25rem}.setup-step.complete{border-color:var(--primary-border)}.setup-step-heading{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:.75rem;margin-bottom:.75rem;display:flex}.setup-step-heading h2{margin:0;font-size:1rem}.setup-status{color:var(--text-secondary);background:var(--surface-canvas);border-radius:var(--radius-control);padding:.25rem .5rem;font-size:.6875rem}.complete .setup-status{color:var(--color-brand-accent);background:var(--primary-soft)}.setup-step p{color:var(--text-secondary);overflow-wrap:anywhere;font-size:.75rem}.setup-step .field{max-width:100%}.setup-actions{flex-wrap:wrap;gap:.5rem;display:flex}.setup-step .setup-correction{border-inline-start:.15rem solid var(--primary-border);padding-inline-start:.75rem}.setup-footer{flex-wrap:wrap;align-items:center;gap:1rem;margin-top:1.5rem;padding-block:.5rem;display:flex}.setup-footer>div{flex:22rem;min-width:0;font-size:.75rem}.setup-footer p{color:var(--text-secondary);max-width:65ch;margin:.4rem 0 0}.setup-footer .button{flex-shrink:0}@media (width>=70rem){.setup-steps{grid-template-columns:repeat(2,minmax(0,1fr))}}.workspace-entry{min-height:2.25rem;color:var(--text-secondary);align-items:center;gap:.5rem;padding-block:.375rem;font-weight:600;display:inline-flex}.workspace-entry:hover{color:var(--color-brand-accent)}.workspace-entry:active{color:var(--text)}:root{font-synthesis:none;--surface-canvas:var(--color-bg-canvas);--surface:var(--color-bg-surface);--text:var(--color-text-primary);--text-secondary:var(--color-text-secondary);--text-muted:var(--color-text-disabled);--border:var(--color-border-default);--border-soft:var(--color-border-subtle);--primary:var(--color-brand-primary);--primary-soft:var(--color-brand-soft);--primary-border:var(--color-brand-border);--nav:var(--color-nav-bg);--nav-selected:var(--color-nav-active);--nav-surface:var(--color-nav-hover);--nav-text:var(--color-nav-icon);--note-surface:var(--color-note-bg);--note-border:var(--color-note-border);--note-action:var(--color-note-action);--note-text:var(--color-note-text);--note-secondary:var(--color-status-new-text);--rail-width:64px;--header-height:60px;--drawer-width:264px;--radius-control:10px;--radius-panel:16px;--radius-editor:14px;--shadow-editor:var(--shadow-panel);--shadow-drawer:var(--shadow-modal);font-family:Inter,sans-serif}*{box-sizing:border-box}body{background:var(--surface-canvas);color:var(--text);margin:0;font-size:13px;line-height:1.5}body:has(dialog[open]){overflow:hidden}button,input,textarea{font:inherit}button,a{-webkit-tap-highlight-color:transparent}button{cursor:pointer}button:disabled{cursor:not-allowed}a{color:inherit;text-decoration:none}.pictogram{vertical-align:-.125em;flex:none;width:1em;height:1em;display:inline-block}button,a,textarea{outline-offset:3px}:focus-visible{outline:2px solid var(--primary)}button:disabled{opacity:.65}h1,h2,h3,p{margin-top:0}.sr-only{clip-path:inset(50%);white-space:nowrap;border:0;width:1px;height:1px;margin:-1px;padding:0;position:absolute;overflow:hidden}.skip-link{z-index:20;background:var(--surface);border:2px solid var(--primary);border-radius:8px;padding:12px 16px;position:fixed;top:-80px;left:80px}.skip-link:focus{top:8px}.rail{z-index:5;width:var(--rail-width);background:var(--nav);flex-direction:column;align-items:center;display:flex;position:fixed;inset:0 auto 0 0}.brand-mark{border-radius:var(--radius-control);width:36px;height:36px;color:var(--color-text-inverse);background:var(--primary);border:0;flex:none;justify-content:center;align-items:center;font-size:16px;font-weight:700;display:inline-flex}.rail>.brand-mark{margin-top:16px}.rail .brand-mark:hover{box-shadow:0 0 0 3px color-mix(in srgb, var(--color-text-inverse) 14%, transparent)}.navigation{flex-direction:column;gap:12px;margin-top:32px;display:flex}.nav-link{border-radius:var(--radius-control);width:40px;height:40px;color:var(--text-muted);justify-content:center;align-items:center;font-size:16px;font-weight:600;display:flex;position:relative}.nav-link:hover{background:var(--nav-surface);color:var(--color-text-inverse)}.nav-link.active{background:var(--nav-selected);color:var(--color-text-inverse)}.rail a:focus-visible,.rail button:focus-visible,.drawer a:focus-visible,.drawer button:focus-visible{outline-color:var(--color-text-inverse)}.nav-tooltip{z-index:10;background:var(--nav);color:var(--color-text-inverse);white-space:nowrap;box-shadow:var(--shadow-panel);border-radius:6px;padding:5px 10px;font-size:12px;display:none;position:absolute;top:6px;left:48px}.nav-link:hover .nav-tooltip,.nav-link:focus-visible .nav-tooltip{display:block}.rail-footer{margin-top:auto;padding:24px 0}.drawer{width:var(--drawer-width);max-width:100vw;height:100dvh;max-height:100dvh;color:var(--nav-text);background:var(--nav);box-shadow:var(--shadow-drawer);border:0;margin:0;padding:0;position:fixed;inset:0 auto 0 0;overflow-y:auto}.drawer::backdrop{background:var(--color-bg-overlay)}.drawer-content{flex-direction:column;min-height:100%;display:flex}.drawer-header{padding:16px;align-items:center;gap:10px;padding-right:14px;display:flex}.drawer-header strong{color:var(--color-text-inverse);font-size:15px;font-weight:800;line-height:20px;display:block}.drawer-header div>span{color:var(--text-muted);white-space:nowrap;font-size:11px;display:block}.drawer-close{background:var(--nav-surface);width:28px;height:28px;color:var(--nav-text);border:0;border-radius:8px;margin-left:auto;font-size:18px}.navigation.expanded{gap:4px;margin:16px 12px 0}.expanded .nav-link{justify-content:flex-start;gap:14px;width:100%;height:40px;padding:0 16px}.expanded .nav-label{color:var(--nav-text);font-size:14px;font-weight:500}.expanded .active .nav-label{color:var(--color-text-inverse);font-weight:700}.expanded .nav-icon{text-align:center;width:14px;font-size:15px}.drawer-shortcuts{border-top:1px solid var(--nav-selected);border-bottom:1px solid var(--nav-selected);margin:18px 24px 0;padding:12px 0}.drawer-shortcuts h2{color:var(--text-muted);text-transform:uppercase;margin-bottom:6px;font-size:10px;font-weight:600}.drawer-shortcuts button{width:100%;color:var(--nav-text);text-align:left;background:0 0;border:0;align-items:center;gap:12px;padding:8px 0;font-size:12px;display:flex}.drawer-shortcuts button>span:last-child{margin-left:auto}.shortcut-letter{background:var(--nav-selected);width:20px;height:20px;color:var(--color-text-inverse);text-align:center;border-radius:4px;font-weight:700}.drawer-footer{margin-top:auto;padding:24px 12px 14px}.drawer-footer .nav-link{justify-content:flex-start;gap:16px;width:100%;padding:0 16px;font-size:13px}.drawer-help{color:var(--nav-text);white-space:nowrap;background:0 0;border:0;align-items:center;gap:20px;padding:10px 18px;font-size:12px;display:flex}.drawer-footer p{color:var(--text-muted);margin:8px 12px 0;font-size:10px;line-height:1.5}.workspace{margin-left:var(--rail-width);min-height:100dvh}.top-bar{height:var(--header-height);background:var(--surface);border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;gap:24px;padding:0 28px 0 20px;display:flex}.search-placeholder{border-radius:var(--radius-control);width:360px;min-width:0;height:36px;color:var(--text-muted);background:var(--surface-canvas);align-items:center;gap:10px;padding:0 12px;font-size:12px;display:flex}.search-placeholder>span:nth-child(2){white-space:nowrap;text-overflow:ellipsis;overflow:hidden}kbd{color:var(--text-secondary);background:var(--surface);border:1px solid var(--border-soft);border-radius:4px;flex-shrink:0;margin-left:auto;padding:1px 6px;font-family:inherit;font-size:11px}.top-bar-right{flex-shrink:0;align-items:center;gap:12px;display:flex}.button{border-radius:var(--radius-control);border:1px solid var(--border);background:var(--surface);min-height:36px;color:var(--text);justify-content:center;align-items:center;padding:7px 14px;font-size:12px;font-weight:600;line-height:20px;display:inline-flex}.button:not(:disabled):hover{background:var(--surface-canvas)}.button.primary{border-color:var(--primary);background:var(--primary);color:var(--color-text-inverse)}.button.primary:not(:disabled):hover{filter:brightness(.93)}.button.text-button{min-height:24px;color:var(--color-brand-accent);background:0 0;border:0;padding:0;font-size:11px}.button.notification-button{background:var(--surface-canvas);border:0;width:36px;height:36px;padding:0}.page-main{padding:28px 32px 32px}.section-heading{margin-bottom:20px}.section-heading h1{margin:0;font-size:26px;font-weight:700;line-height:34px}.section-heading p{color:var(--text-secondary);margin:2px 0 0;font-size:15px;line-height:20px}.panel{border:1px solid var(--border);border-radius:var(--radius-panel);background:var(--surface);box-shadow:var(--shadow-panel);overflow:hidden}.panel-heading h2{margin:0;font-size:18px;font-weight:800;line-height:24px}.filter-list{flex-wrap:wrap;gap:8px;display:flex}.filter{height:30px;color:var(--text-secondary);border:1px solid var(--border);background:var(--surface);border-radius:15px;padding:0 12px;font-size:11px;font-weight:600}.filter.selected{color:var(--color-text-inverse);background:var(--nav);border-color:var(--nav);opacity:1}.empty-state{text-align:center;padding:48px 24px}.empty-icon{background:var(--surface-canvas);width:48px;height:48px;color:var(--text-secondary);border-radius:12px;justify-content:center;align-items:center;margin:0 auto 18px;font-size:22px;display:flex}.empty-state h2{margin:0 0 8px;font-size:15px;font-weight:600;line-height:22px}.empty-state p{max-width:330px;color:var(--text-secondary);margin:0 auto;font-size:12px;line-height:20px}.panel-heading{justify-content:space-between;align-items:center;gap:12px;margin-bottom:16px;display:flex}.placeholder-panel{flex-direction:column;justify-content:center;align-items:center;min-height:min(560px,100dvh - 220px);padding:40px 24px;display:flex}.placeholder-panel .empty-state{padding:16px 0 24px}.recovery-actions{flex-wrap:wrap;justify-content:center;gap:8px;margin-top:16px;display:flex}@media (width<=760px){.page-main{padding:24px 20px}.top-bar{gap:12px;padding-right:16px}}@media (width<=420px){.page-main{padding:20px 14px}.section-heading h1{font-size:22px}}@media (prefers-reduced-motion:no-preference){.nav-link,.button,.brand-mark{transition:background-color .12s,box-shadow .12s}}input,select,textarea{font:inherit}input,select{min-width:0}.session-name{text-overflow:ellipsis;white-space:nowrap;max-width:240px;font-size:12px;font-weight:600;overflow:hidden}.drawer-user{background:var(--nav-surface);border-radius:12px;align-items:center;gap:10px;min-height:64px;margin:0 12px;padding:12px;display:flex}.drawer-user>div{min-width:0}.drawer-user strong,.drawer-user div>span{text-overflow:ellipsis;white-space:nowrap;display:block;overflow:hidden}.drawer-user strong{color:var(--color-text-inverse);font-size:12px}.drawer-user div>span{color:var(--text-muted);font-size:10px}.user-initials{background:var(--primary-soft);width:36px;height:36px;color:var(--color-brand-accent);border-radius:50%;flex:none;justify-content:center;align-items:center;font-weight:700;display:inline-flex}.session-error{background:var(--color-feedback-error-bg);color:var(--color-feedback-error-text);justify-content:space-between;align-items:center;gap:16px;padding:12px 24px;display:flex}.auth-screen{place-items:center;min-height:100dvh;padding:24px;display:grid}.auth-panel{width:min(100%,420px);padding:32px}.auth-brand{align-items:center;gap:12px;margin-bottom:28px;font-size:16px;display:flex}.auth-panel h1{margin-bottom:8px;font-size:23px;line-height:30px}.auth-panel>p{color:var(--text-secondary);margin-bottom:24px}.auth-panel form>.button{width:100%;margin-top:8px}.field{color:var(--text-secondary);flex-direction:column;gap:7px;margin-bottom:20px;font-size:12px;font-weight:600;display:flex}.field input,.field select{border:1px solid var(--color-border-strong);background:var(--surface);width:100%;min-height:40px;color:var(--text);border-radius:8px;padding:8px 12px}.field input:focus,.field select:focus{outline:2px solid var(--primary);outline-offset:2px}.field small{color:var(--text-secondary);font-weight:400}.form-error,.editor-error{color:var(--color-feedback-error-text);background:var(--color-feedback-error-bg);border-radius:8px;padding:12px;font-size:12px}.form-error{margin:0 0 12px}.access-denied{padding:32px}.muted{color:var(--text-secondary)}.editor-dialog{inset:var(--header-height) 0 0 auto;width:440px;max-width:100vw;height:calc(100dvh - var(--header-height));max-height:calc(100dvh - var(--header-height));border:0;border-left:1px solid var(--color-border-strong);box-shadow:var(--shadow-modal);background:var(--surface);color:var(--text);margin:0;padding:0;position:fixed}.editor-dialog[open]{flex-direction:column;display:flex}.editor-dialog::backdrop{background:var(--color-bg-overlay)}.editor-heading{border-bottom:1px solid var(--border);flex:none;justify-content:space-between;align-items:flex-start;gap:12px;padding:20px 24px;display:flex}.editor-heading>div{min-width:0}.editor-heading h2{overflow-wrap:anywhere;margin:3px 0 0;font-size:19px}.editor-heading span{text-transform:uppercase;color:var(--text-secondary);font-size:10px}.editor-form{flex-direction:column;flex:1;min-height:0;display:flex}.editor-body{flex:1;padding:20px 24px;overflow:auto}.editor-body>fieldset{border:0;min-width:0;margin:0;padding:0}.editor-error{border-radius:0;flex:none;margin:0;padding:12px 24px}.editor-error p{margin:0}.editor-error .button{margin-top:8px}.editor-footer{border-top:1px solid var(--border);background:var(--surface);flex:none;justify-content:flex-end;align-items:center;gap:8px;padding:12px 24px;display:flex}.editor-footer .button{min-height:40px}.checkbox-field{color:var(--text);align-items:flex-start;gap:8px;margin-bottom:12px;font-size:12px;display:flex}.checkbox-field input{accent-color:var(--primary);flex:none;width:16px;height:16px;margin:1px 0 0}.field-hint{color:var(--text-secondary);font-size:11px;line-height:18px}@media (width<=760px){.session-name,.top-bar .notification-button{display:none}.top-bar-right{gap:0}.logout-button{padding:7px 10px}.editor-dialog{height:100dvh;max-height:100dvh;inset:0 0 0 auto}.auth-panel{padding:24px}.editor-body,.editor-heading,.editor-footer{padding-left:18px;padding-right:18px}}.ticket-form-grid{grid-template-columns:1fr 1fr;gap:0 12px;display:grid}.ticket-form-grid .wide{grid-column:1/-1}.editor-body textarea{border:1px solid var(--color-border-strong);resize:vertical;border-radius:8px;width:100%;min-height:100px;padding:10px 12px}.merge-target-list{gap:8px;margin:12px 0;display:grid}.merge-target-list label{border:1px solid var(--border);border-radius:8px;align-items:flex-start;gap:8px;padding:10px;font-size:12px;display:flex}.merge-target-list input{accent-color:var(--primary)}@media (width<=760px){.ticket-form-grid{grid-template-columns:1fr}}}@layer base;@layer components{.icon{flex:none;display:block}.ui-button{justify-content:center;align-items:center;gap:var(--space-2);border-radius:var(--radius-lg);font:inherit;font-weight:var(--font-weight-semibold);white-space:nowrap;cursor:pointer;border:1px solid #0000;transition:background-color .12s,border-color .12s;display:inline-flex}.ui-button--m{height:var(--size-control-md);font-size:var(--font-size-md);padding:0 14px;line-height:20px}.ui-button--s{height:var(--size-control-sm);padding:0 var(--space-3);border-radius:var(--radius-md);font-size:var(--font-size-sm);line-height:18px}.ui-button--primary{background:var(--color-brand-primary);color:var(--color-text-inverse)}.ui-button--primary:not(:disabled):hover{background:var(--color-brand-hover)}.ui-button--secondary{background:var(--color-bg-surface);border-color:var(--color-border-strong);color:var(--color-text-primary)}.ui-button--secondary:not(:disabled):hover{background:var(--color-bg-subtle)}.ui-button--ghost{color:var(--color-text-secondary);background:0 0}.ui-button--ghost:not(:disabled):hover{background:var(--color-bg-muted)}.ui-button--danger{background:var(--color-feedback-error-action);color:var(--color-text-inverse)}.ui-button--note{background:var(--color-note-action);color:var(--color-text-inverse)}.ui-button:disabled{opacity:.55;cursor:not-allowed}.ui-icon-button{color:var(--color-text-secondary);cursor:pointer;background:0 0;border:1px solid #0000;place-items:center;display:inline-grid}.ui-icon-button--m{width:var(--size-control-md);height:var(--size-control-md);border-radius:var(--radius-lg)}.ui-icon-button--s{width:var(--size-control-sm);height:var(--size-control-sm);border-radius:var(--radius-md)}.ui-icon-button--secondary{background:var(--color-bg-surface);border-color:var(--color-border-strong)}.ui-icon-button--active{background:var(--color-brand-soft);color:var(--color-brand-accent)}.ui-icon-button:not(:disabled):hover{background:var(--color-bg-muted)}.ui-icon-button:disabled{opacity:.55;cursor:not-allowed}.ui-pill{height:22px;padding:0 var(--space-2);border-radius:var(--radius-sm);font-size:var(--font-size-xs);font-weight:var(--font-weight-semibold);white-space:nowrap;align-items:center;gap:6px;line-height:16px;display:inline-flex}.ui-dot{border-radius:var(--radius-full);background:currentColor;width:6px;height:6px}.ui-pill--status-new{background:var(--color-status-new-bg);color:var(--color-status-new-text)}.ui-pill--status-new .ui-dot{background:var(--color-status-new-dot)}.ui-pill--status-open{background:var(--color-status-open-bg);color:var(--color-status-open-text)}.ui-pill--status-open .ui-dot{background:var(--color-status-open-dot)}.ui-pill--status-waiting{background:var(--color-status-waiting-bg);color:var(--color-status-waiting-text)}.ui-pill--status-waiting .ui-dot{background:var(--color-status-waiting-dot)}.ui-pill--status-resolved{background:var(--color-status-resolved-bg);color:var(--color-status-resolved-text)}.ui-pill--status-resolved .ui-dot{background:var(--color-status-resolved-dot)}.ui-pill--status-snoozed{background:var(--color-status-snoozed-bg);color:var(--color-status-snoozed-text)}.ui-pill--status-snoozed .ui-dot{background:var(--color-status-snoozed-dot)}.ui-pill--priority-high{background:var(--color-priority-high-bg);color:var(--color-priority-high-text)}.ui-pill--priority-high .ui-dot{background:var(--color-priority-high-dot)}.ui-pill--priority-urgent{background:var(--color-priority-urgent-bg);color:var(--color-priority-urgent-text)}.ui-pill--priority-urgent .ui-dot{background:var(--color-priority-urgent-dot)}.ui-priority-text{font-size:var(--font-size-sm)}.ui-priority-text--normal{color:var(--color-priority-normal-text)}.ui-priority-text--low{color:var(--color-priority-low-text)}.ui-chip{height:22px;padding:0 var(--space-2);border-radius:var(--radius-sm);font-size:var(--font-size-xs);font-weight:var(--font-weight-medium);white-space:nowrap;align-items:center;gap:6px;line-height:16px;display:inline-flex}.ui-chip--neutral,.ui-chip--channel{background:var(--color-bg-muted);color:var(--color-text-secondary)}.ui-chip--brand{background:var(--color-brand-soft);color:var(--color-brand-text)}.ui-chip--channel-telegram .icon{color:var(--color-channel-telegram)}.ui-chip--channel-call .icon{color:var(--color-channel-call)}.ui-chip--channel-manual .icon{color:var(--color-channel-manual)}.ui-chip--channel-api .icon{color:var(--color-channel-api)}.ui-chip--channel-whatsapp .icon{color:var(--color-channel-whatsapp)}.ui-chip--channel-instagram .icon{color:var(--color-channel-instagram)}.ui-chip--channel-email .icon{color:var(--color-channel-email)}.ui-chip--channel-widget .icon{color:var(--color-channel-widget)}.ui-avatar{border-radius:var(--radius-full);color:var(--color-text-inverse);font-weight:var(--font-weight-semibold);flex:none;place-items:center;display:inline-grid}.ui-avatar--24{width:24px;height:24px;font-size:10px}.ui-avatar--32{width:32px;height:32px;font-size:var(--font-size-xs)}.ui-avatar--40{width:40px;height:40px;font-size:var(--font-size-md)}.ui-kbd{border:1px solid var(--color-border-default);border-radius:var(--radius-sm);background:var(--color-bg-surface);height:20px;color:var(--color-text-secondary);font:inherit;font-size:11px;font-weight:var(--font-weight-semibold);align-items:center;padding:0 6px;display:inline-flex}.ui-segmented{border-radius:var(--radius-lg);background:var(--color-bg-muted);gap:2px;padding:3px;display:flex}.ui-segmented__item{height:28px;padding:0 var(--space-3);border-radius:var(--radius-md);color:var(--color-text-secondary);font:inherit;font-size:var(--font-size-sm);font-weight:var(--font-weight-medium);cursor:pointer;background:0 0;border:0;flex:1 1 0;justify-content:center;align-items:center;gap:6px;display:inline-flex}.ui-segmented__item[aria-pressed=true]{background:var(--color-bg-raised);color:var(--color-text-primary);font-weight:var(--font-weight-semibold);box-shadow:var(--shadow-panel)}.ui-segmented__count{font-size:var(--font-size-xs);font-weight:var(--font-weight-semibold);color:var(--color-text-tertiary)}.ui-segmented__item[aria-pressed=true] .ui-segmented__count{color:var(--color-brand-accent)}.ui-segmented__item{white-space:nowrap}:root{--chevron-down:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 24 24' fill='none' stroke='%2398A2B3' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='m6 9 6 6 6-6'/%3E%3C/svg%3E")}.icon-button{border-radius:var(--radius-md);width:28px;height:28px;color:var(--color-text-secondary);font-size:var(--font-size-3xl);cursor:pointer;background:0 0;border:0;flex:none;place-items:center;padding:0;line-height:24px;display:inline-grid}.icon-button:hover:not(:disabled){background:var(--color-bg-muted);color:var(--color-text-primary)}.icon-button:disabled{color:var(--color-text-disabled);opacity:.5;cursor:default}.icon-button--accent{background:var(--color-brand-primary);color:var(--color-text-inverse)}.icon-button--accent:hover:not(:disabled){background:var(--color-brand-hover);color:var(--color-text-inverse)}.segmented{border-radius:var(--radius-lg);background:var(--color-bg-muted);gap:2px;padding:3px;display:flex}.segmented>button{min-height:28px;padding:0 var(--space-2);border-radius:var(--radius-md);color:var(--color-text-secondary);font:inherit;font-size:var(--font-size-sm);font-weight:var(--font-weight-medium);white-space:nowrap;cursor:pointer;background:0 0;border:0;flex:1 1 0;justify-content:center;align-items:center;line-height:18px;display:inline-flex}.segmented>button:hover:not(:disabled){color:var(--color-text-primary)}.segmented>button[aria-pressed=true],.segmented>button.selected{background:var(--color-bg-raised);color:var(--color-text-primary);box-shadow:var(--shadow-panel)}.tag{padding:3px var(--space-2);border-radius:var(--radius-sm);background:var(--color-brand-soft);color:var(--color-brand-accent);font-size:10px;font-weight:var(--font-weight-medium);display:inline-block}.inbox-alert{margin:var(--space-3);padding:var(--space-3);border:1px solid var(--color-feedback-warning-bg);border-radius:var(--radius-lg);background:var(--color-feedback-warning-bg);color:var(--color-feedback-warning-text);font-size:var(--font-size-xs);overflow-wrap:anywhere;line-height:18px}.inbox-alert p{margin:0 0 var(--space-2)}.inbox-alert .button{margin-right:var(--space-2)}.context-text-action{border-radius:var(--radius-sm);min-height:24px;color:var(--color-brand-accent);font:inherit;font-size:var(--font-size-xs);font-weight:var(--font-weight-medium);text-align:left;cursor:pointer;background:0 0;border:0;flex:none;align-items:center;padding:0;line-height:18px;display:inline-flex}.context-text-action:hover:not(:disabled){text-decoration:underline}.context-text-action:disabled{color:var(--color-text-tertiary);cursor:default}.ticket-tags{margin:0;padding:0;list-style:none;display:contents}.ticket-tag{align-items:center;gap:var(--space-1);height:24px;padding:0 var(--space-1) 0 var(--space-2);border-radius:var(--radius-full);background:var(--color-brand-soft);color:var(--color-brand-text);font-size:var(--font-size-xs);line-height:16px;display:inline-flex}.ticket-tag button{border-radius:var(--radius-full);width:16px;height:16px;color:inherit;font:inherit;cursor:pointer;background:0 0;border:0;place-items:center;padding:0;line-height:1;display:grid}.ticket-tag button:hover{background:var(--color-brand-border)}.queue-pagination{justify-content:space-between;align-items:center;gap:var(--space-2);padding-top:var(--space-3);color:var(--color-text-secondary);font-size:var(--font-size-xs);font-variant-numeric:tabular-nums;display:flex}.queue-pagination .button{min-height:var(--size-control-sm);padding:0 var(--space-3)}.ui-search{align-items:center;gap:var(--space-2);width:280px;height:var(--size-control-sm);padding:0 var(--space-3);border:1px solid var(--color-border-strong);border-radius:var(--radius-md);background:var(--color-bg-surface);color:var(--color-text-tertiary);display:flex}.ui-search input{min-width:0;color:var(--color-text-primary);font:inherit;font-size:var(--font-size-sm);background:0 0;border:0;outline:0;flex:auto}.ui-search:focus-within{outline:2px solid var(--color-brand-primary);outline-offset:1px}input[type=checkbox],input[type=radio]{appearance:none;box-sizing:border-box;border:1px solid var(--color-border-strong);border-radius:var(--space-1);background-color:var(--color-bg-surface);vertical-align:-3px;cursor:pointer;background-position:50%;background-repeat:no-repeat;background-size:12px 12px;flex:none;width:16px;min-width:0;height:16px;min-height:0;padding:0;transition:background-color .12s ease-out,border-color .12s ease-out,border-width .12s ease-out,background-position .12s ease-out}input[type=radio]{border-radius:var(--radius-full)}input[type=checkbox]:hover:not(:disabled),input[type=radio]:hover:not(:disabled){border-color:var(--color-text-tertiary)}input[type=checkbox]:focus-visible,input[type=radio]:focus-visible{outline:2px solid var(--color-brand-primary);outline-offset:2px}input[type=checkbox]:checked,input[type=checkbox]:indeterminate{border-color:var(--color-brand-primary);background-color:var(--color-brand-primary)}input[type=checkbox]:checked{background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%23FFFFFF' stroke-width='3.5' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M20 6 9 17l-5-5'/%3E%3C/svg%3E")}input[type=checkbox]:indeterminate{background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%23FFFFFF' stroke-width='3.5' stroke-linecap='round'%3E%3Cpath d='M6 12h12'/%3E%3C/svg%3E")}input[type=checkbox]:checked:hover:not(:disabled),input[type=checkbox]:indeterminate:hover:not(:disabled){border-color:var(--color-brand-hover);background-color:var(--color-brand-hover)}input[type=radio]:checked{border-width:5px;border-color:var(--color-brand-primary)}input[type=radio]:checked:hover:not(:disabled){border-color:var(--color-brand-hover)}input[type=checkbox]:disabled,input[type=radio]:disabled{border-color:var(--color-border-default);background-color:var(--color-bg-muted);cursor:default}input[type=checkbox]:disabled:checked,input[type=checkbox]:disabled:indeterminate{border-color:var(--color-text-disabled);background-color:var(--color-text-disabled)}input[type=radio]:disabled:checked{border-color:var(--color-text-disabled);background-color:var(--color-bg-surface)}input[type=checkbox].ui-switch{border-radius:var(--radius-full);background-color:var(--color-border-strong);vertical-align:-5px;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 16 16'%3E%3Ccircle cx='8' cy='8' r='8' fill='%23FFFFFF'/%3E%3C/svg%3E");background-position:2px;background-size:16px 16px;border:0;width:36px;height:20px}input[type=checkbox].ui-switch:hover:not(:disabled){background-color:var(--color-text-disabled)}input[type=checkbox].ui-switch:checked{background-color:var(--color-brand-primary);background-position:18px}input[type=checkbox].ui-switch:checked:hover:not(:disabled){background-color:var(--color-brand-hover)}input[type=checkbox].ui-switch:disabled{opacity:.5}@media (prefers-reduced-motion:reduce){input[type=checkbox],input[type=radio]{transition:none}}.ui-skeleton{min-width:0;animation:.16s ease-out .15s both ui-skeleton-in;display:block;position:relative}.ui-skeleton__shape{gap:var(--space-3);flex-direction:column;animation:1.6s ease-in-out .4s infinite alternate ui-skeleton-pulse;display:flex}.ui-skeleton__block{width:var(--skeleton-w,100%);max-width:100%;height:var(--skeleton-h,12px);border-radius:var(--radius-sm);background:var(--color-border-default);flex:none;display:block}.ui-skeleton__block.is-round{border-radius:var(--radius-full)}.ui-skeleton__block.is-bubble{border-radius:var(--radius-lg);background:var(--color-bg-muted)}.ui-skeleton__row{align-items:flex-start;gap:var(--space-3);min-width:0;display:flex}.ui-skeleton__stack{gap:var(--space-2);flex-direction:column;flex:auto;min-width:0;display:flex}.ui-skeleton--queue .ui-skeleton__shape{gap:0}.ui-skeleton__row--queue{padding:var(--space-3);border:1px solid #0000}.ui-skeleton__row--queue .ui-skeleton__stack{gap:10px;padding:3px 0}.ui-skeleton--messages{padding:var(--space-5) var(--space-6)}.ui-skeleton--messages .ui-skeleton__shape{gap:var(--space-5)}.ui-skeleton__row--message{gap:var(--space-2);flex-direction:column}.ui-skeleton__row--message.is-own{align-items:flex-end}.ui-skeleton__row--message .is-bubble{max-width:520px}.ui-skeleton__row--list{align-items:center}.ui-skeleton__row--table{align-items:center;gap:var(--space-6);min-height:44px;padding:0 var(--space-4);border-bottom:1px solid var(--color-border-subtle);grid-template-columns:2fr 2fr 1.5fr 96px;display:grid}.ui-skeleton--table .ui-skeleton__shape{border:1px solid var(--color-border-default);border-radius:var(--radius-lg);background:var(--color-bg-surface);gap:0}.ui-skeleton--table .ui-skeleton__row--table:last-child{border-bottom:0}.ui-skeleton__row--pair{align-items:center;gap:var(--space-4)}.ui-skeleton__card{gap:var(--space-3);min-width:0;padding:var(--space-5);border:1px solid var(--color-border-default);border-radius:var(--radius-lg);background:var(--color-bg-surface);flex-direction:column;display:flex}.ui-skeleton__grid{gap:var(--space-4);grid-template-columns:repeat(4,minmax(0,1fr));display:grid}.ui-skeleton--report .ui-skeleton__shape,.ui-skeleton--cards .ui-skeleton__shape{gap:var(--space-4)}@media (width<=900px){.ui-skeleton__grid{grid-template-columns:repeat(2,minmax(0,1fr))}.ui-skeleton__row--table{grid-template-columns:2fr 1fr}.ui-skeleton__row--table>:nth-child(n+3){display:none}}@keyframes ui-skeleton-in{0%{opacity:0}}@keyframes ui-skeleton-pulse{to{opacity:.55}}@media (prefers-reduced-motion:reduce){.ui-skeleton,.ui-skeleton__shape{animation:none}}.conversation-panel .ui-skeleton{animation-delay:0s}.conversation-empty>.conversation-skeleton{flex:auto;align-self:stretch;max-width:960px}.context-skeleton{padding:var(--space-1) 0 var(--space-2)}.customers-skeleton{padding:var(--space-4)}.notification-center-skeleton,.settings-skeleton,.home-skeleton{padding:var(--space-4) var(--space-5)}.ui-live-number{font-variant-numeric:tabular-nums;display:inline-block}.ui-live-number>.is-changed{animation:.18s ease-out ui-live-number-in;display:inline-block}@keyframes ui-live-number-in{0%{opacity:0;translate:0 4px}}@media (prefers-reduced-motion:reduce){.ui-live-number>.is-changed{animation:none}}.ui-tooltip{z-index:100;align-items:center;gap:var(--space-2);box-sizing:border-box;width:max-content;max-width:min(280px, calc(100vw - var(--space-4)));padding:var(--space-1) var(--space-2);border-radius:var(--radius-sm);background:var(--color-bg-inverse);box-shadow:var(--shadow-popover);color:var(--color-text-inverse);font-family:var(--font-family-base);font-size:var(--font-size-xs);font-weight:var(--font-weight-medium);pointer-events:none;opacity:0;transition:opacity .12s ease-out, overlay .12s allow-discrete, display .12s allow-discrete;border:0;margin:0;line-height:16px;display:none;position:fixed;inset:auto;overflow:visible}.ui-tooltip:not([popover]):not([hidden]){opacity:1;display:flex}.ui-tooltip:popover-open{opacity:1;display:flex}@starting-style{.ui-tooltip:popover-open{opacity:0}}.ui-tooltip__text{overflow-wrap:anywhere;white-space:pre-line;min-width:0}.ui-tooltip__keys{flex:none;gap:2px;display:inline-flex}.ui-tooltip kbd{min-width:16px;height:16px;padding:0 var(--space-1);box-sizing:border-box;border-radius:var(--space-1);background:var(--color-nav-active);color:var(--color-nav-icon);font:inherit;font-size:11px;font-weight:var(--font-weight-semibold);place-items:center;display:inline-grid}@media (prefers-reduced-motion:reduce){.ui-tooltip{transition:none}}.date-field{min-width:0;display:flex;position:relative}.date-field>input{min-width:0;padding-right:var(--space-8);font-variant-numeric:tabular-nums;flex:auto}.date-field>input::-webkit-calendar-picker-indicator{display:none}.date-field__toggle{top:50%;right:var(--space-1);border-radius:var(--radius-sm);width:28px;height:28px;color:var(--color-text-tertiary);cursor:pointer;background:0 0;border:0;place-items:center;padding:0;display:inline-grid;position:absolute;translate:0 -50%}.date-field__toggle:hover:not(:disabled),.date-field__toggle[aria-expanded=true]{background:var(--color-bg-muted);color:var(--color-text-primary)}.date-field__toggle:disabled{color:var(--color-text-disabled);cursor:default}.date-field__toggle:focus-visible,.date-nav:focus-visible,.date-day:focus-visible,.date-quick button:focus-visible,.date-range__trigger:focus-visible,.date-range__presets button:focus-visible{outline:2px solid var(--color-brand-primary);outline-offset:1px}.date-popover{gap:var(--space-3);box-sizing:border-box;width:280px;max-width:calc(100vw - var(--space-4));padding:var(--space-3);border:1px solid var(--color-border-default);border-radius:var(--radius-lg);background:var(--color-bg-surface);box-shadow:var(--shadow-popover);color:var(--color-text-primary);font-family:var(--font-family-base);font-size:var(--font-size-sm);font-weight:var(--font-weight-regular);flex-direction:column;margin:0;position:fixed;inset:auto}.date-popover:popover-open{display:flex}.date-popover__head{justify-content:space-between;align-items:center;gap:var(--space-2);display:flex}.date-popover__head strong{font-size:var(--font-size-md);font-weight:var(--font-weight-semibold)}.date-nav{width:var(--size-control-sm);height:var(--size-control-sm);border-radius:var(--radius-md);color:var(--color-text-secondary);cursor:pointer;background:0 0;border:0;place-items:center;padding:0;display:inline-grid}.date-nav:hover{background:var(--color-bg-muted);color:var(--color-text-primary)}.date-grid{border-collapse:collapse;table-layout:fixed;width:100%}.date-grid th{height:28px;color:var(--color-text-tertiary);font-size:var(--font-size-xs);font-weight:var(--font-weight-medium);text-align:center;padding:0}.date-grid td{text-align:center;padding:0}.date-day{border-radius:var(--radius-md);width:36px;height:36px;color:var(--color-text-primary);font:inherit;font-variant-numeric:tabular-nums;cursor:pointer;background:0 0;border:0;padding:0;position:relative}.date-day.is-outside{color:var(--color-text-tertiary)}.date-day:hover:not(:disabled){background:var(--color-bg-muted)}.date-day[aria-current=date]:after{content:"";border-radius:var(--radius-full);background:var(--color-brand-accent);width:4px;height:4px;position:absolute;bottom:4px;left:50%;translate:-50%}.date-day[aria-pressed=true],.date-day[aria-pressed=true]:hover{background:var(--color-brand-primary);color:var(--color-text-inverse);font-weight:var(--font-weight-semibold)}.date-day[aria-pressed=true]:after{background:var(--color-text-inverse)}.date-day:disabled{color:var(--color-text-disabled);cursor:default}.date-quick{gap:var(--space-2);flex-wrap:wrap;display:flex}.date-quick button{height:28px;padding:0 var(--space-2);border:1px solid var(--color-border-strong);border-radius:var(--radius-md);background:var(--color-bg-surface);color:var(--color-text-primary);font:inherit;cursor:pointer}.date-quick button:hover:not(:disabled){background:var(--color-bg-muted)}.date-quick button:disabled{color:var(--color-text-disabled);cursor:default}.date-time{justify-content:space-between;align-items:flex-end;gap:var(--space-3);padding-top:var(--space-3);border-top:1px solid var(--color-border-default);display:flex}.date-time label{gap:var(--space-1);color:var(--color-text-secondary);font-size:var(--font-size-xs);font-weight:var(--font-weight-medium);flex-direction:column;display:flex}.date-time select{width:104px;height:var(--size-control-md);padding:0 var(--space-3);border:1px solid var(--color-border-strong);border-radius:var(--radius-md);background:var(--color-bg-surface);color:var(--color-text-primary);font:inherit;font-size:var(--font-size-sm);font-variant-numeric:tabular-nums}input[type=time]::-webkit-calendar-picker-indicator{opacity:.6;cursor:pointer}.date-range{min-width:0;display:inline-flex}.date-range__trigger{align-items:center;gap:var(--space-2);min-width:0;height:var(--size-control-md);padding:0 var(--space-3);border:1px solid var(--color-border-strong);border-radius:var(--radius-lg);background:var(--color-bg-surface);color:var(--color-text-primary);font:inherit;font-size:var(--font-size-md);font-variant-numeric:tabular-nums;white-space:nowrap;cursor:pointer;flex:auto;display:inline-flex}.date-range__trigger>svg{color:var(--color-text-tertiary);flex:none}.date-range__trigger>span{text-align:left;text-overflow:ellipsis;flex:auto;min-width:0;overflow:hidden}.date-range__trigger:hover,.date-range__trigger[aria-expanded=true]{background:var(--color-bg-subtle)}.date-range-popover{box-sizing:border-box;max-width:calc(100vw - var(--space-4));border:1px solid var(--color-border-default);border-radius:var(--radius-lg);background:var(--color-bg-surface);box-shadow:var(--shadow-popover);color:var(--color-text-primary);font-family:var(--font-family-base);font-size:var(--font-size-sm);font-weight:var(--font-weight-regular);grid-template-columns:max-content 280px;margin:0;padding:0;position:fixed;inset:auto;overflow:hidden}.date-range-popover:popover-open{display:grid}.date-range__presets{min-width:148px;padding:var(--space-2);border-right:1px solid var(--color-border-default);flex-direction:column;gap:2px;display:flex}.date-range__presets button{height:var(--size-control-sm);padding:0 var(--space-3);border-radius:var(--radius-md);color:var(--color-text-primary);font:inherit;text-align:left;white-space:nowrap;cursor:pointer;background:0 0;border:0}.date-range__presets button:hover{background:var(--color-bg-muted)}.date-range__presets button[aria-pressed=true]{background:var(--color-brand-soft);color:var(--color-brand-text);font-weight:var(--font-weight-medium)}.date-range__calendar{gap:var(--space-3);min-width:0;padding:var(--space-3);flex-direction:column;display:flex}.date-range__footer{align-items:center;gap:var(--space-2);padding:var(--space-3);border-top:1px solid var(--color-border-default);color:var(--color-text-secondary);grid-column:1/-1;display:flex}.date-range__footer>span{font-variant-numeric:tabular-nums;flex:auto;min-width:0}.date-grid--range .date-day{background-clip:content-box;width:100%;padding:1px 0}.date-grid--range td[data-range] .date-day{background-color:var(--color-brand-soft);color:var(--color-brand-text);border-radius:0}.date-grid--range td[data-range=start] .date-day,.date-grid--range td[data-range=single] .date-day,.date-grid--range td[data-range]:first-child .date-day{border-top-left-radius:var(--radius-md);border-bottom-left-radius:var(--radius-md)}.date-grid--range td[data-range=end] .date-day,.date-grid--range td[data-range=single] .date-day,.date-grid--range td[data-range]:last-child .date-day{border-top-right-radius:var(--radius-md);border-bottom-right-radius:var(--radius-md)}.date-grid--range td[data-range] .date-day[aria-pressed=true]{background-color:var(--color-brand-primary);color:var(--color-text-inverse)}.date-grid--range td[data-range] .date-day:disabled{color:var(--color-text-disabled)}@media (width<=520px){.date-range-popover{grid-template-columns:minmax(0,1fr)}.date-range__presets{border-right:0;border-bottom:1px solid var(--color-border-default);flex-flow:wrap}.date-range__calendar{box-sizing:border-box;justify-self:center;width:280px;max-width:100%}}}@layer features{body{background:var(--color-bg-canvas);color:var(--color-text-primary);font-family:var(--font-family-base);font-size:var(--font-size-sm)}h1{font-size:var(--font-size-3xl);line-height:32px;font-weight:var(--font-weight-bold)}.button{justify-content:center;align-items:center;gap:var(--space-2);min-height:var(--size-control-md);border:1px solid var(--color-border-strong);border-radius:var(--radius-lg);background:var(--color-bg-surface);color:var(--color-text-primary);font-size:var(--font-size-md);font-weight:var(--font-weight-semibold);padding:0 14px;line-height:20px;display:inline-flex}.button:not(:disabled):hover{background:var(--color-bg-subtle);filter:none}.button.primary{border-color:var(--color-brand-primary);background:var(--color-brand-primary);color:var(--color-text-inverse)}.button.primary:not(:disabled):hover{background:var(--color-brand-hover)}.button:disabled{opacity:.55}.panel{border:1px solid var(--color-border-default);border-radius:var(--radius-xl);background:var(--color-bg-surface);box-shadow:var(--shadow-panel)}.field{color:var(--color-text-secondary);font-size:var(--font-size-sm);font-weight:var(--font-weight-semibold)}.field input,.field select,.field textarea{min-height:var(--size-control-md);border:1px solid var(--color-border-strong);border-radius:var(--radius-lg);background:var(--color-bg-surface);color:var(--color-text-primary);font-size:var(--font-size-md)}.field input:focus,.field select:focus,.field textarea:focus{outline:2px solid var(--color-brand-primary);outline-offset:1px}.form-error,.editor-error{border:1px solid var(--color-feedback-warning-bg);border-radius:var(--radius-lg);background:var(--color-feedback-warning-bg);color:var(--color-feedback-error-text);background:var(--color-feedback-error-bg);border-color:var(--color-feedback-error-bg)}.field-choices{gap:var(--space-1);border:0;flex-direction:column;margin:0;padding:0;display:flex}.customer-custom-fields{gap:var(--space-3);flex-direction:column;display:flex}.customer-custom-fields h3{font-size:var(--font-size-sm);margin:0}.organization-picker{gap:var(--space-1);flex-direction:column;display:flex}.organization-picker>span:first-child{font-size:var(--font-size-sm);font-weight:var(--font-weight-medium)}.organization-picker input{height:var(--size-control-md);padding:0 var(--space-3);border:1px solid var(--color-border-strong);border-radius:var(--radius-md);font:inherit}.organization-current{justify-content:space-between;align-items:center;gap:var(--space-2);display:flex}.organization-results{border:1px solid var(--color-border-default);border-radius:var(--radius-md);flex-direction:column;max-height:220px;margin:0;padding:0;list-style:none;display:flex;overflow:auto}.organization-results button{width:100%;padding:var(--space-2) var(--space-3);font:inherit;text-align:left;cursor:pointer;background:0 0;border:0;flex-direction:column;align-items:flex-start;display:flex}.organization-results button:hover{background:var(--color-bg-subtle)}.organization-results small{color:var(--color-text-tertiary)}.rail{z-index:5;width:var(--size-rail);align-items:center;gap:var(--space-2);padding:14px 0 var(--space-4);background:var(--color-nav-bg);flex-direction:column;display:flex;position:fixed;inset:0 auto 0 0}.rail-logo{border-radius:var(--radius-lg);place-items:center;width:40px;height:40px;margin-bottom:14px;text-decoration:none;display:grid}.rail-logo:hover,.rail-logo:focus-visible{background:var(--color-nav-hover)}.rail-nav,.rail-footer{align-items:center;gap:var(--space-2);flex-direction:column;display:flex}.rail-footer{margin-top:auto;padding:0}.rail-item{border-radius:var(--radius-lg);width:40px;height:40px;color:var(--color-text-disabled);place-items:center;display:grid}.rail-item:hover{background:var(--color-nav-hover);color:var(--color-nav-icon)}.rail-item.active{background:var(--color-nav-active);color:var(--color-text-inverse)}.rail-profile{margin-top:var(--space-2);border-radius:var(--radius-full);place-items:center;display:grid}.rail a:focus-visible{outline:2px solid var(--color-text-inverse);outline-offset:2px}.workspace{margin-left:var(--size-rail);min-height:100dvh}.version-banner{justify-content:center;align-items:center;gap:var(--space-3);padding:var(--space-2) var(--space-6);border-bottom:1px solid var(--color-brand-border);background:var(--color-brand-soft);color:var(--color-brand-text);font-size:var(--font-size-sm);flex:none;display:flex}.auth-panel h1{font-size:var(--font-size-3xl);line-height:32px}.auth-sso{align-items:center;gap:var(--space-4);flex-direction:column;display:flex}.google-button{justify-content:center;align-items:center;gap:var(--space-3);width:100%;height:var(--size-control-lg);border-radius:var(--radius-lg);background:var(--color-bg-surface);color:#1f1f1f;font-size:var(--font-size-md);font-weight:var(--font-weight-medium);border:1px solid #747775;text-decoration:none;display:flex}.google-button:hover{background:var(--color-bg-subtle)}:root[data-theme=dark] .google-button{color:#e3e3e3;background:#131314;border-color:#8e918f}:root[data-theme=dark] .google-button:hover{background:#1e1f20}.google-button:focus-visible{outline:2px solid var(--color-brand-primary);outline-offset:2px}.auth-hint{color:var(--color-text-secondary);font-size:var(--font-size-xs);margin:0}.auth-divider{margin:var(--space-5) 0 var(--space-3);color:var(--color-text-tertiary);font-size:var(--font-size-xs);text-align:center}.auth-reason{margin-bottom:var(--space-5);padding:var(--space-3);border-radius:var(--radius-lg);font-size:var(--font-size-sm);align-items:flex-start;gap:10px;line-height:18px;display:flex}.auth-reason div{flex-direction:column;gap:2px;display:flex}.auth-reason--error{background:var(--color-feedback-error-bg);color:var(--color-feedback-error-text)}.auth-reason--warning{background:var(--color-feedback-warning-bg);color:var(--color-feedback-warning-text)}.auth-reason--info{background:var(--color-feedback-info-bg);color:var(--color-feedback-info-text)}.rail-item{position:relative}.rail-badge{border:2px solid var(--color-nav-bg);background:var(--color-feedback-error-solid);min-width:18px;height:18px;color:var(--color-text-inverse);font-size:11px;font-weight:var(--font-weight-semibold);text-align:center;border-radius:999px;padding:0 5px;line-height:14px;position:absolute;top:-4px;right:-6px}.logo{align-items:center;gap:calc(var(--logo-size) * .3);display:inline-flex}.logo-mark{flex:none;display:block}.logo-text{flex-direction:column;gap:2px;display:flex}.logo-wordmark{font-family:Manrope,Segoe UI,system-ui,sans-serif;font-size:calc(var(--logo-size) * .74);letter-spacing:-.03em;align-items:baseline;line-height:1;display:inline-flex}.logo-aina{color:var(--color-text-primary);font-weight:800}.logo-desk{color:var(--color-brand-accent);font-weight:500}.logo--dark .logo-aina{color:var(--color-text-inverse)}.logo--dark .logo-desk{color:var(--color-brand-inverse)}.logo-subtitle{color:var(--color-text-secondary);font-size:var(--font-size-sm);font-weight:500}.rail-profile.active{box-shadow:0 0 0 2px var(--color-text-inverse)}.editor-dialog{height:100dvh;max-height:100dvh;inset:0 0 0 auto}.navigation .nav-icon{justify-content:center;align-items:center;width:18px;font-size:18px;display:inline-flex}.navigation .pictogram{width:18px;height:18px}main.customers-main{height:100dvh;padding:0;overflow:hidden}.customers-page{grid-template-columns:400px minmax(0,1fr);height:100%;display:grid}.customers-list{border-right:1px solid var(--color-border-default);background:var(--color-bg-surface);flex-direction:column;min-height:0;display:flex}.customers-list-head{justify-content:space-between;align-items:center;gap:var(--space-3);padding:var(--space-5) var(--space-4) var(--space-3);display:flex}.customers-list-head .button,.customers-actions .button{align-items:center;gap:var(--space-2);white-space:nowrap;display:inline-flex}.customers-list-head h1{align-items:baseline;gap:var(--space-2);font-size:var(--font-size-xl);font-weight:var(--font-weight-semibold);margin:0;display:flex}.customers-total{color:var(--color-text-tertiary);font-size:var(--font-size-sm);font-weight:var(--font-weight-regular);font-variant-numeric:tabular-nums}.customers-search{align-items:center;gap:var(--space-2);margin:0 var(--space-4);padding:0 var(--space-3);height:var(--size-control-md);border:1px solid var(--color-border-strong);border-radius:var(--radius-md);color:var(--color-text-tertiary);display:flex}.customers-search:focus-within{border-color:var(--color-brand-primary)}.customers-search input{min-width:0;color:var(--color-text-primary);font:inherit;background:0 0;border:0;outline:0;flex:1}.customers-filters{gap:var(--space-2);padding:var(--space-3) var(--space-4);border-bottom:1px solid var(--color-border-default);display:flex}.customers-filters select{min-width:0;height:var(--size-control-sm);padding:0 var(--space-2);border:1px solid var(--color-border-default);border-radius:var(--radius-md);background:var(--color-bg-surface);color:var(--color-text-primary);font:inherit;font-size:var(--font-size-sm);flex:1 1 0}.customers-scroll{min-height:0;padding:var(--space-2);flex:1 1 0;overflow:auto}.customers-scroll ul{flex-direction:column;gap:2px;margin:0;padding:0;list-style:none;display:flex}.customers-row{gap:var(--space-3);padding:var(--space-3);border-radius:var(--radius-lg);color:var(--color-text-primary);border:1px solid #0000;align-items:flex-start;text-decoration:none;display:flex}.customers-row:hover{background:var(--color-bg-subtle)}.customers-row[aria-current=true]{border-color:var(--color-brand-border);background:var(--color-brand-soft)}.customers-row:focus-visible{outline:2px solid var(--color-brand-primary);outline-offset:-2px}.customers-row-text{flex-direction:column;gap:2px;min-width:0;display:flex}.customers-row-text strong{font-weight:var(--font-weight-semibold)}.customers-row-text span,.customers-row-text small{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.customers-row-text span{color:var(--color-text-secondary);font-size:var(--font-size-sm)}.customers-row-text small{color:var(--color-text-tertiary);font-size:var(--font-size-xs)}.customers-more{width:calc(100% - var(--space-4));margin:var(--space-2)}.customers-note{padding:var(--space-6) var(--space-4);color:var(--color-text-secondary);text-align:center}.customers-note .button{margin-top:var(--space-2)}.customers-muted{margin:var(--space-2) 0 0;color:var(--color-text-tertiary);font-size:var(--font-size-sm)}.customers-profile{min-height:0;padding:var(--space-6) var(--space-8) var(--space-8);background:var(--color-bg-canvas);overflow:auto}.customers-profile .panel{border-radius:var(--radius-xl)}.customers-identity{align-items:center;gap:var(--space-4);padding:var(--space-5);display:flex}.customers-identity-text{flex:1;min-width:0}.customers-identity h2{align-items:center;gap:var(--space-2);font-size:var(--font-size-xl);font-weight:var(--font-weight-semibold);flex-wrap:wrap;margin:0;display:flex}.customers-identity p{margin:var(--space-1) 0 0;color:var(--color-text-secondary);font-size:var(--font-size-sm)}.customers-role{padding:2px var(--space-2);border-radius:var(--radius-sm);background:var(--color-bg-muted);color:var(--color-text-secondary);font-size:var(--font-size-xs);font-weight:var(--font-weight-medium)}.customers-actions{justify-content:flex-end;gap:var(--space-2);flex-wrap:wrap;display:flex}.customers-stats{gap:var(--space-4);margin-top:var(--space-4);grid-template-columns:repeat(3,minmax(0,1fr));display:grid}.customers-stats .panel{gap:var(--space-1);padding:var(--space-4) var(--space-4);flex-direction:column;display:flex}.customers-stats span{color:var(--color-text-secondary);font-size:var(--font-size-sm)}.customers-stats strong{font-size:var(--font-size-3xl);font-weight:var(--font-weight-semibold);font-variant-numeric:tabular-nums;line-height:1.2}.customers-stats small{color:var(--color-text-secondary);font-size:var(--font-size-sm)}.customers-columns{gap:var(--space-4);margin-top:var(--space-4);grid-template-columns:minmax(280px,380px) minmax(0,1fr);align-items:start;display:grid}.customers-side{gap:var(--space-4);flex-direction:column;display:flex}.customers-card{padding:var(--space-5)}.customers-card h3{margin:0 0 var(--space-3);font-size:var(--font-size-md);font-weight:var(--font-weight-semibold)}.customers-contacts{gap:var(--space-2);margin:0 0 var(--space-3);flex-direction:column;padding:0;list-style:none;display:flex}.customers-contacts li{align-items:center;gap:var(--space-2);color:var(--color-text-primary);font-size:var(--font-size-sm);overflow-wrap:anywhere;display:flex}.customers-contacts li>svg{color:var(--color-text-secondary);flex:none}.customers-contacts small{color:var(--color-text-tertiary);font-size:var(--font-size-sm);white-space:nowrap}.customers-card dl{gap:var(--space-2);flex-direction:column;margin:0;display:flex}.customers-card dl>div{gap:var(--space-3);font-size:var(--font-size-sm);grid-template-columns:124px minmax(0,1fr);display:grid}.customers-card dt{color:var(--color-text-secondary)}.customers-card dd{color:var(--color-text-primary);font-weight:var(--font-weight-medium);overflow-wrap:anywhere;margin:0}.customers-products{gap:var(--space-2);flex-direction:column;margin:0;padding:0;list-style:none;display:flex}.customers-products li{align-items:center;gap:var(--space-2);padding:var(--space-2) var(--space-3);border-radius:var(--radius-md);background:var(--color-bg-subtle);color:var(--color-text-secondary);font-size:var(--font-size-sm);flex-wrap:wrap;display:flex}.customers-product{padding:2px var(--space-2);border-radius:var(--radius-sm);background:var(--color-brand-soft);color:var(--color-brand-text);font-size:var(--font-size-xs);font-weight:var(--font-weight-medium)}.customers-history{padding:0 var(--space-3) var(--space-3)}.customers-tabs{gap:var(--space-5);margin:0 calc(-1 * var(--space-3)) var(--space-2);padding:0 var(--space-5);border-bottom:1px solid var(--color-border-default);display:flex}.customers-tabs button{padding:var(--space-4) 0 var(--space-3);color:var(--color-text-secondary);font:inherit;font-weight:var(--font-weight-medium);cursor:pointer;background:0 0;border:0;border-bottom:2px solid #0000}.customers-tabs button[aria-selected=true]{border-bottom-color:var(--color-brand-primary);color:var(--color-text-primary);font-weight:var(--font-weight-semibold)}.customers-tickets{flex-direction:column;gap:2px;margin:0;padding:0;list-style:none;display:flex}.customers-tickets li{justify-content:space-between;align-items:center;gap:var(--space-3);padding:var(--space-3);border-radius:var(--radius-md);display:flex}.customers-tickets .ui-pill{flex:none}.customers-tickets li:hover{background:var(--color-bg-subtle)}.customers-tickets a,.customers-tickets li>span:not(.ui-pill){min-width:0;color:inherit;flex-direction:column;gap:2px;text-decoration:none;display:flex}.customers-ticket-title{color:var(--color-text-primary);font-weight:var(--font-weight-semibold);text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.customers-tickets small{color:var(--color-text-tertiary);font-size:var(--font-size-xs)}.customers-empty-access{padding:var(--space-8)}@media (width<=1200px){.customers-page{grid-template-columns:340px minmax(0,1fr)}.customers-columns{grid-template-columns:1fr}}@media (width<=860px){main.customers-main{height:auto;overflow:visible}.customers-page{grid-template-columns:1fr;height:auto}.customers-list{border-right:0;border-bottom:1px solid var(--color-border-default);max-height:50dvh}.customers-profile{padding:var(--space-4)}.customers-stats{grid-template-columns:1fr}}.editor-dialog:has(.merge-form){width:min(720px,100vw);max-width:100vw}.merge-form .editor-body{gap:var(--space-3);flex-direction:column;display:flex}.merge-lead{color:var(--color-text-secondary);margin:0}.merge-candidates{flex-direction:column;gap:2px;margin:0;padding:0;list-style:none;display:flex}.merge-candidates button{width:100%;padding:var(--space-2) var(--space-3);border-radius:var(--radius-md);color:var(--color-text-primary);font:inherit;text-align:left;cursor:pointer;background:0 0;border:0;flex-direction:column;gap:2px;display:flex}.merge-candidates button:hover{background:var(--color-bg-subtle)}.merge-candidates small{color:var(--color-text-tertiary);font-size:var(--font-size-xs)}.merge-table{border-collapse:separate;width:100%;border-spacing:0 var(--space-1)}.merge-table thead th{padding:0 var(--space-3) var(--space-1);color:var(--color-text-secondary);font-size:var(--font-size-xs);font-weight:var(--font-weight-semibold);text-align:left}.merge-table tbody th,.merge-table td{padding:var(--space-3);background:var(--color-bg-subtle);text-align:left;vertical-align:middle}.merge-table tbody th{border-radius:var(--radius-md) 0 0 var(--radius-md);width:140px;color:var(--color-text-secondary);font-weight:var(--font-weight-regular)}.merge-table td:last-child{border-radius:0 var(--radius-md) var(--radius-md) 0}.merge-table label{align-items:center;gap:var(--space-2);cursor:pointer;display:flex}.merge-table input{flex:none;margin:0}.merge-table label:has(input:checked) span{font-weight:var(--font-weight-semibold)}.merge-empty{color:var(--color-text-tertiary)}.merge-summary{gap:var(--space-2);padding:var(--space-3);border-radius:var(--radius-md);background:var(--color-feedback-info-bg);color:var(--color-feedback-info-text);font-size:var(--font-size-sm);margin:0;display:flex}:is(html:has(.inbox-workspace),body:has(.inbox-workspace)){height:100%;overflow:hidden}.inbox-workspace{flex-direction:column;height:100dvh;min-height:0;display:flex;overflow:hidden}.inbox-workspace>.session-error{flex:0 auto;max-height:20dvh;overflow:auto}.inbox-main{flex:1 1 0;min-width:0;min-height:0;overflow:hidden}.inbox-grid{background:var(--color-bg-surface);grid-template-rows:minmax(0,1fr);grid-template-columns:320px minmax(0,1fr) 360px;height:100%;min-height:0;display:grid;overflow:hidden}.responsive-panel{background:var(--color-bg-surface);width:auto;min-width:0;max-width:none;height:100%;min-height:0;max-height:none;color:var(--color-text-primary);border:0;margin:0;padding:0;position:static;inset:auto;overflow:hidden}.responsive-panel[open]{flex-direction:column;display:flex}.responsive-queue{border-right:1px solid var(--color-border-default)}.responsive-context{border-left:1px solid var(--color-border-default);background:var(--color-bg-canvas)}.responsive-panel-heading,.inbox-panel-triggers{display:none}.responsive-panel[data-compact=true]{width:min(400px, calc(100vw - var(--size-rail)));height:100dvh;max-height:100dvh;box-shadow:var(--shadow-modal);position:fixed;inset:0 0 0 auto}.responsive-queue[data-compact=true]{inset:0 auto 0 var(--size-rail)}.responsive-panel[data-compact=true]::backdrop{background:var(--color-bg-overlay)}.responsive-panel[data-compact=true] .responsive-panel-heading{justify-content:space-between;align-items:center;gap:var(--space-2);padding:var(--space-3) var(--space-4);border-bottom:1px solid var(--color-border-default);background:var(--color-bg-surface);flex:none;display:flex}.responsive-panel-heading h2{font-size:var(--font-size-md);font-weight:var(--font-weight-semibold);margin:0;line-height:20px}.responsive-panel-heading .button{min-height:var(--size-control-sm);padding:0 var(--space-3);border-radius:var(--radius-md);font-size:var(--font-size-sm)}@media (width<=1360px){.inbox-grid{grid-template-columns:296px minmax(0,1fr) 320px}}@media (width<=1080px){.inbox-grid{grid-template-columns:296px minmax(0,1fr)}.inbox-panel-triggers{justify-content:flex-end;gap:var(--space-2);display:flex}.inbox-panel-triggers .queue-panel-trigger{display:none}.inbox-panel-triggers .button{min-height:28px;padding:0 var(--space-3);border-radius:var(--radius-md);font-size:var(--font-size-xs);font-weight:var(--font-weight-medium)}}@media (width<=760px){.inbox-grid{grid-template-columns:minmax(0,1fr)}.inbox-panel-triggers .queue-panel-trigger{display:inline-flex}.inbox-panel-triggers .button{text-overflow:ellipsis;white-space:nowrap;flex:1 1 0;min-width:0;line-height:26px;display:block;overflow:hidden}}.queue-panel{background:var(--color-bg-surface);flex-direction:column;flex:1 1 0;width:100%;min-width:0;height:100%;min-height:0;display:flex;overflow:hidden}.queue-fixed-header{gap:var(--space-3);min-width:0;max-height:70%;padding:var(--space-4) var(--space-4) var(--space-3);overscroll-behavior:contain;flex-direction:column;flex:none;display:flex;overflow:auto}.queue-title-row{justify-content:space-between;align-items:center;gap:var(--space-2);min-height:var(--size-control-sm);display:flex}.queue-title-row h1{font-size:var(--font-size-xl);font-weight:var(--font-weight-semibold);margin:0;line-height:28px}.queue-tools{align-items:center;gap:var(--space-1);display:flex}.queue-tools .icon-button,.queue-filter-toggle{width:var(--size-control-sm);height:var(--size-control-sm)}.queue-tools .icon,.queue-filter-toggle .icon{width:var(--size-icon-sm);height:var(--size-icon-sm)}.queue-tabs>button{gap:var(--space-1);padding:0 var(--space-1);flex:auto}.queue-count{color:var(--color-text-tertiary);font-size:var(--font-size-xs);font-weight:var(--font-weight-medium);font-variant-numeric:tabular-nums}.queue-tabs>button[aria-pressed=true] .queue-count{color:var(--color-text-secondary)}.queue-search-row{align-items:center;gap:var(--space-2);display:flex}.queue-search{align-items:center;gap:var(--space-2);min-width:0;height:var(--size-control-sm);padding:0 var(--space-3);border:1px solid var(--color-border-strong);border-radius:var(--radius-md);background:var(--color-bg-surface);color:var(--color-text-tertiary);flex:auto;margin:0;display:flex}.queue-search .pictogram{width:var(--size-icon-sm);height:var(--size-icon-sm)}.queue-search input{width:100%;min-width:0;color:var(--color-text-primary);font:inherit;font-size:var(--font-size-sm);background:0 0;border:0;outline:0;padding:0;line-height:20px}.queue-search input::placeholder{color:var(--color-text-tertiary)}.queue-search:focus-within{outline:2px solid var(--color-brand-primary);outline-offset:1px}.queue-filter-toggle.is-active{background:var(--color-brand-soft);color:var(--color-brand-text)}.queue-filters{gap:var(--space-2);grid-template-columns:minmax(0,1fr) minmax(0,1fr);display:grid}.queue-filters select{width:100%;min-width:0;height:var(--size-control-sm);padding:0 var(--space-6) 0 var(--space-2);border:1px solid var(--color-border-strong);border-radius:var(--radius-md);background:var(--color-bg-surface) var(--chevron-down) no-repeat right var(--space-2) center;color:var(--color-text-primary);font:inherit;font-size:var(--font-size-sm);text-overflow:ellipsis;appearance:none;cursor:pointer}.queue-scroll-body{min-width:0;min-height:0;padding:0 var(--space-2) var(--space-4);overscroll-behavior:contain;scrollbar-gutter:stable;flex:1 1 0;position:relative;overflow:hidden auto}.queue-scroll-body:focus-visible{outline-offset:-2px}.queue-scroll-body>[role=status],.queue-scroll-body>.queue-access-hint{margin:var(--space-2);color:var(--color-text-tertiary);font-size:var(--font-size-xs)}.queue-scroll-body>.inbox-alert{margin:var(--space-2)}.ticket-list{flex-direction:column;display:flex}.queue-group{gap:var(--space-1);flex-direction:column;display:flex}.queue-group+.queue-group{margin-top:var(--space-3)}.queue-group-title{align-items:center;gap:var(--space-2);padding:var(--space-2) var(--space-2) var(--space-1);color:var(--color-text-secondary);font-size:var(--font-size-xs);font-weight:var(--font-weight-medium);margin:0;line-height:16px;display:flex}.queue-group-count{color:var(--color-text-tertiary);font-variant-numeric:tabular-nums}.queue-group-toggle{align-items:center;gap:var(--space-1);color:inherit;font:inherit;cursor:pointer;background:0 0;border:0;padding:0;display:inline-flex}.queue-group-toggle:hover{color:var(--color-text-primary)}.queue-group--resolved{margin-top:var(--space-3);padding-top:var(--space-2);border-top:1px solid var(--color-border-subtle)}.queue-more{min-height:var(--size-control-sm);margin:var(--space-2);border-radius:var(--radius-md);font-size:var(--font-size-sm)}.queue-empty{align-items:center;gap:var(--space-3);padding:var(--space-8) var(--space-4);text-align:center;flex-direction:column;display:flex}.queue-empty h2{color:var(--color-text-secondary);font-size:var(--font-size-md);font-weight:var(--font-weight-medium);margin:0;line-height:20px}.queue-empty .button{min-height:var(--size-control-sm);border-radius:var(--radius-md);font-size:var(--font-size-sm);white-space:normal}.ticket-item{align-items:flex-start;gap:var(--space-3);width:100%;padding:var(--space-3);border-radius:var(--radius-lg);color:var(--color-text-primary);font:inherit;text-align:left;cursor:pointer;background:0 0;border:1px solid #0000;display:flex;position:relative}.ticket-item:hover{background:var(--color-bg-subtle)}.ticket-item[aria-current=true]{border-color:var(--color-brand-border);background:var(--color-brand-soft)}.ticket-item:focus-visible{outline-offset:-2px}.ticket-item-avatar{flex:none;position:relative}.ticket-item-avatar .ui-avatar--placeholder{background:var(--color-bg-muted);color:var(--color-text-tertiary)}.ticket-item-channel{border:2px solid var(--color-bg-surface);border-radius:var(--radius-full);background:var(--color-channel-manual);width:16px;height:16px;color:var(--color-text-inverse);place-items:center;display:grid;position:absolute;bottom:-6px;right:-6px}.ticket-item[aria-current=true] .ticket-item-channel{border-color:var(--color-brand-soft)}.ticket-item-channel--telegram{background:var(--color-channel-telegram)}.ticket-item-channel--call{background:var(--color-channel-call)}.ticket-item-channel--api{background:var(--color-channel-api)}.ticket-item-channel--whatsapp{background:var(--color-channel-whatsapp)}.ticket-item-channel--instagram{background:var(--color-channel-instagram)}.ticket-item-channel--email{background:var(--color-channel-email)}.ticket-item-channel--widget{background:var(--color-channel-widget)}.ticket-item-channel .icon{width:8px;height:8px}.ticket-item-body{flex-direction:column;flex:auto;min-width:0;display:flex}.ticket-item-top{align-items:baseline;gap:var(--space-2);min-width:0;display:flex}.ticket-customer{min-width:0;font-size:var(--font-size-md);font-weight:var(--font-weight-medium);text-overflow:ellipsis;white-space:nowrap;flex:auto;line-height:20px;overflow:hidden}.ticket-customer.is-missing{color:var(--color-text-tertiary);font-weight:var(--font-weight-regular)}.ticket-item-top time{color:var(--color-text-tertiary);font-size:var(--font-size-xs);font-variant-numeric:tabular-nums;white-space:nowrap;flex:none;line-height:16px}.ticket-preview{align-items:center;gap:var(--space-2);min-width:0;color:var(--color-text-secondary);font-size:var(--font-size-sm);line-height:20px;display:flex}.ticket-preview-text{text-overflow:ellipsis;white-space:nowrap;flex:auto;min-width:0;overflow:hidden}.ticket-item.is-unread .ticket-customer,.ticket-item.is-unread .ticket-preview-text{color:var(--color-text-primary);font-weight:var(--font-weight-semibold)}.ticket-unread{min-width:20px;height:20px;padding:0 var(--space-1);border-radius:var(--radius-full);background:var(--color-feedback-error-solid);color:var(--color-text-inverse);font-size:var(--font-size-xs);font-weight:var(--font-weight-semibold);text-align:center;flex:none;line-height:20px}.ticket-item-footer{align-items:center;gap:var(--space-2);min-width:0;margin-top:var(--space-1);display:flex}.ticket-item-footer .ticket-number{color:var(--color-text-tertiary);font-size:var(--font-size-xs);font-weight:var(--font-weight-medium);font-variant-numeric:tabular-nums}.ticket-item-footer .ui-pill{height:20px}.ticket-item-sla{margin-left:auto;display:inline-flex}.ticket-item-sla:empty{display:none}.priority-dot{border-radius:var(--radius-full);flex:none;width:8px;height:8px}.priority-dot--high{background:var(--color-priority-high-dot)}.priority-dot--urgent{background:var(--color-priority-urgent-dot)}@media (width<=1360px){.queue-tabs>button{font-size:var(--font-size-xs)}}@media (height<=650px){.queue-fixed-header{gap:var(--space-2);padding-block:var(--space-3) var(--space-2)}}.conversation-panel{background:var(--color-bg-surface);flex-direction:column;min-width:0;height:100%;min-height:0;display:flex;position:relative;overflow:hidden}.conversation-heading{gap:var(--space-2);min-height:0;max-height:44%;padding:var(--space-4) var(--space-6) var(--space-3);border-bottom:1px solid var(--color-border-default);overscroll-behavior:contain;flex-direction:column;flex:none;display:flex;position:relative;overflow:auto}.conversation-heading.is-empty{border-bottom:0;padding-block:0}.ticket-header-meta{align-items:center;gap:var(--space-2);min-height:28px;color:var(--color-text-tertiary);font-size:var(--font-size-xs);flex-wrap:wrap;display:flex}.ticket-header-meta .ticket-number{color:var(--color-text-secondary);font-size:var(--font-size-sm);font-weight:var(--font-weight-medium);font-variant-numeric:tabular-nums}.chip-action{font:inherit;font-size:var(--font-size-xs);font-weight:var(--font-weight-medium);cursor:pointer;border:0}.chip-action:hover:not(:disabled){background:var(--color-brand-border)}.chip-action:disabled{cursor:default}.chip-action .icon{width:12px;height:12px}.chip-select{align-items:center;gap:var(--space-1);padding-right:var(--space-1);border-radius:var(--radius-sm);color:var(--color-text-tertiary);display:inline-flex;position:relative}.chip-select:not(.is-disabled):hover{background:var(--color-bg-muted)}.chip-select .ui-priority-text{padding-left:var(--space-1);font-size:var(--font-size-xs);line-height:22px}.chip-select .icon{width:12px;height:12px}.chip-select select{opacity:0;width:100%;font-size:var(--font-size-lg);cursor:pointer;position:absolute;inset:0}.chip-select select:disabled{cursor:default}.chip-select:has(select:focus-visible){outline:2px solid var(--color-brand-primary);outline-offset:1px}.ticket-stepper{align-items:center;gap:var(--space-1);color:var(--color-text-tertiary);font-size:var(--font-size-xs);font-variant-numeric:tabular-nums;margin-left:auto;display:inline-flex}.ticket-stepper span{margin-left:var(--space-1);white-space:nowrap}.ticket-stepper .icon{width:var(--size-icon-sm);height:var(--size-icon-sm)}.ticket-header-main{gap:var(--space-3);flex-direction:column;min-width:0;display:flex}.ticket-title{align-items:center;gap:var(--space-1);min-width:0;display:flex}.ticket-title h2{min-width:0;font-size:var(--font-size-xl);font-weight:var(--font-weight-semibold);text-overflow:ellipsis;white-space:nowrap;margin:0;line-height:28px;overflow:hidden}.ticket-title h2:focus-visible{outline-offset:2px}.ticket-edit-trigger{color:var(--color-text-tertiary)}.ticket-edit-trigger .icon{width:var(--size-icon-sm);height:var(--size-icon-sm)}.ticket-header-actions{align-items:center;gap:var(--space-2);flex-wrap:wrap;min-width:0;display:flex}.ticket-header-actions .button{min-height:var(--size-control-sm);padding:0 var(--space-3);border-radius:var(--radius-md);font-size:var(--font-size-sm)}.ticket-header-actions .button .icon,.ticket-header-actions .button .pictogram{width:var(--size-icon-sm);height:var(--size-icon-sm)}.ticket-header-actions .more-trigger{width:var(--size-control-sm);padding:0}.ticket-quick-field{min-width:0;font-size:0;display:inline-flex;position:relative}.ticket-quick-field:before{content:"";top:50%;left:var(--space-3);border-radius:var(--radius-full);background:var(--color-text-tertiary);pointer-events:none;width:6px;height:6px;position:absolute;transform:translateY(-50%)}.ticket-quick-field select{height:var(--size-control-sm);padding:0 var(--space-8) 0 var(--space-6);border-radius:var(--radius-md);background:var(--color-bg-muted) var(--chevron-down) no-repeat right var(--space-3) center;color:var(--color-text-primary);font:inherit;font-size:var(--font-size-sm);font-weight:var(--font-weight-medium);appearance:none;cursor:pointer;border:1px solid #0000}.ticket-quick-field select:disabled{padding-right:var(--space-3);opacity:1;cursor:default;background-image:none}.ticket-quick-field:has(option[value=new]:checked):before{background:var(--color-status-new-dot)}.ticket-quick-field:has(option[value=new]:checked) select{background-color:var(--color-status-new-bg);color:var(--color-status-new-text)}.ticket-quick-field:has(option[value=open]:checked):before{background:var(--color-status-open-dot)}.ticket-quick-field:has(option[value=open]:checked) select{background-color:var(--color-status-open-bg);color:var(--color-status-open-text)}.ticket-quick-field:has(option[value=waiting]:checked):before{background:var(--color-status-waiting-dot)}.ticket-quick-field:has(option[value=waiting]:checked) select{background-color:var(--color-status-waiting-bg);color:var(--color-status-waiting-text)}.ticket-quick-field:has(option[value=resolved]:checked):before{background:var(--color-status-resolved-dot)}.ticket-quick-field:has(option[value=resolved]:checked) select{background-color:var(--color-status-resolved-bg);color:var(--color-status-resolved-text)}.ticket-quick-field option{background:var(--color-bg-surface);color:var(--color-text-primary)}.ticket-more{position:relative}.ticket-more-actions{gap:var(--space-1);width:224px;max-width:calc(100vw - var(--space-4));max-height:calc(100dvh - var(--space-4));padding:var(--space-1);border:1px solid var(--color-border-default);border-radius:var(--radius-lg);background:var(--color-bg-surface);color:var(--color-text-primary);box-shadow:var(--shadow-popover);flex-direction:column;margin:0;display:none;position:fixed;inset:auto;overflow:auto}.ticket-more-actions:popover-open{display:flex}.ticket-more-actions .button{min-height:var(--size-control-sm);padding:0 var(--space-3);border-radius:var(--radius-md);font-size:var(--font-size-sm);font-weight:var(--font-weight-regular);text-align:left;border-color:#0000;justify-content:flex-start}.ticket-more-actions .button:hover:not(:disabled){background:var(--color-bg-muted)}.workflow-hint{color:var(--color-text-tertiary);font-size:var(--font-size-xs);margin:0;line-height:16px}.workflow-hint--busy{right:var(--space-6);bottom:var(--space-3);line-height:var(--size-control-sm);position:absolute}.ticket-notice{top:var(--space-3);right:var(--space-6);z-index:2;padding:var(--space-2) var(--space-3);border-radius:var(--radius-md);background:var(--color-bg-inverse);color:var(--color-text-inverse);font-size:var(--font-size-sm);box-shadow:var(--shadow-popover);pointer-events:none;margin:0;line-height:20px;animation:4s forwards ticket-notice;position:absolute}@keyframes ticket-notice{0%,85%{opacity:1}to{opacity:0}}@media (prefers-reduced-motion:reduce){.ticket-notice{animation:none}}.conversation-heading .inbox-alert{padding:var(--space-2) var(--space-3);margin:0}.conversation-heading .inbox-alert .button,.split-selection .button{min-height:28px;padding:0 var(--space-3);border-radius:var(--radius-md);font-size:var(--font-size-xs)}.timeline-controls{padding-top:var(--space-2);border-top:1px solid var(--color-border-subtle);color:var(--color-text-secondary);font-size:var(--font-size-xs)}.split-selection{align-items:center;gap:var(--space-2);flex-wrap:wrap;display:flex}.split-selection p{flex-basis:100%;margin:0}.conversation-empty{justify-content:center;align-items:center;gap:var(--space-3);min-width:0;min-height:0;padding:var(--space-6);overscroll-behavior:contain;flex-direction:column;flex:1 1 0;display:flex;overflow:auto}.conversation-empty>[role=status]{color:var(--color-text-tertiary);margin:0}@media (width<=1080px){.conversation-heading{align-content:start;column-gap:var(--space-3);grid-template-columns:minmax(0,1fr) auto;display:grid}.conversation-heading>*{grid-column:1/-1}.conversation-heading>.inbox-panel-triggers{grid-area:1/2;align-self:start}.conversation-heading>.ticket-header-meta{grid-area:1/1}.conversation-heading.is-empty{padding-block:var(--space-3);border-bottom:1px solid var(--color-border-default)}}@media (width<=760px){.conversation-heading{padding:var(--space-3) var(--space-4)}.conversation-heading>.inbox-panel-triggers{grid-column:1/-1}.conversation-heading>.ticket-header-meta{grid-area:2/1/auto/-1}.ticket-header-actions{row-gap:var(--space-2);flex-wrap:wrap}.ticket-header-actions .ticket-quick-field{flex:none}.ticket-header-actions .button{padding:0 var(--space-2)}.ticket-title h2{font-size:var(--font-size-lg);line-height:24px}}@media (height<=650px){.conversation-heading{gap:var(--space-1);padding-block:var(--space-2)}.ticket-header-main{gap:var(--space-2)}}.timeline-shell{flex-direction:column;flex:1 1 0;min-width:0;min-height:0;display:flex;position:relative;overflow:hidden}.ticket-timeline{gap:var(--space-4);min-height:0;padding:var(--space-5) var(--space-6) var(--space-6);overflow-anchor:none;overscroll-behavior:contain;scroll-behavior:auto;scrollbar-gutter:stable;flex-direction:column;flex:1 1 0;display:flex;position:relative;overflow-y:auto}.ticket-timeline>*{flex-shrink:0}.ticket-timeline:focus-visible{outline-offset:-2px}.ticket-timeline>[role=status]{color:var(--color-text-tertiary);font-size:var(--font-size-sm);margin:0}.timeline-error{padding:var(--space-3);border:1px solid var(--color-border-default);border-radius:var(--radius-lg);background:var(--color-bg-surface)}.timeline-error p{margin:0 0 var(--space-2)}.history-more{min-height:var(--size-control-sm);border-radius:var(--radius-md);font-size:var(--font-size-sm);align-self:center}.timeline-latest{right:var(--space-6);bottom:var(--space-3);z-index:2;max-width:calc(100% - 2 * var(--space-6));min-height:var(--size-control-sm);border-radius:var(--radius-md);font-size:var(--font-size-sm);box-shadow:var(--shadow-popover);position:absolute}.bot-dialog-fold{align-items:center;gap:var(--space-2);padding:var(--space-3) var(--space-4);border:1px solid color-mix(in srgb, var(--color-status-snoozed-dot) 30%, transparent);border-radius:var(--radius-lg);background:var(--color-status-snoozed-bg);color:var(--color-status-snoozed-text);font:inherit;font-size:var(--font-size-sm);font-weight:var(--font-weight-medium);text-align:left;cursor:pointer;line-height:20px;display:flex}.bot-dialog-fold:hover{border-color:var(--color-status-snoozed-dot)}.bot-dialog-fold .icon{width:var(--size-icon-sm);height:var(--size-icon-sm)}.message-item{flex-direction:column;align-items:flex-start;max-width:85%;display:flex}.message-meta{align-items:baseline;gap:var(--space-2);margin:0 0 var(--space-1);color:var(--color-text-tertiary);font-size:var(--font-size-xs);flex-wrap:wrap;line-height:16px;display:flex}.message-meta strong{color:var(--color-text-primary);font-size:var(--font-size-sm);font-weight:var(--font-weight-medium);line-height:20px}.message-meta input[type=checkbox]{accent-color:var(--color-brand-primary);align-self:center;margin:0}.message-meta a{color:var(--color-brand-text)}.message-meta .tag{padding:0 var(--space-2);border-radius:var(--radius-sm);font-size:var(--font-size-xs);font-weight:var(--font-weight-medium);line-height:20px}.message-source:before{content:"· "}.message-body{padding:var(--space-2) var(--space-3);border-radius:var(--radius-sm) var(--radius-lg) var(--radius-lg) var(--radius-lg);background:var(--color-bg-muted);color:var(--color-text-primary);font-size:var(--font-size-md);white-space:pre-wrap;overflow-wrap:anywhere;border:1px solid #0000;line-height:22px}.message-outgoing,.message-draft{align-self:flex-end;align-items:flex-end}.message-outgoing .message-meta,.message-draft .message-meta{justify-content:flex-end}.message-outgoing .message-body,.message-draft .message-body{border-color:var(--color-brand-border);border-radius:var(--radius-lg) var(--radius-sm) var(--radius-lg) var(--radius-lg);background:var(--color-brand-soft)}.message-draft .message-body{border-style:dashed}.message-outgoing.message-bot .message-body{border-color:var(--color-border-default);background:var(--color-bg-subtle)}.message-note{max-width:none;padding:var(--space-3) var(--space-4);border:1px solid var(--color-note-border);border-radius:var(--radius-lg);background:var(--color-note-bg);align-self:stretch}.message-note .message-meta .tag{color:var(--color-note-text);background:0 0;padding:0}.message-note .message-body{background:0 0;border:0;border-radius:0;padding:0}.message-attachments{align-items:flex-end;gap:var(--space-2);margin-top:var(--space-2);white-space:normal;flex-wrap:wrap;display:flex}.message-attachments.is-alone{margin-top:0}.message-image{border:1px solid var(--color-border-default);border-radius:var(--radius-lg);background:var(--color-bg-surface);cursor:zoom-in;flex:none;width:160px;max-width:100%;height:112px;transition:border-color .12s;display:block;overflow:hidden}.message-image:hover{border-color:var(--color-brand-primary)}.message-image:focus-visible{outline:2px solid var(--color-brand-primary);outline-offset:2px}.message-image img{object-fit:cover;width:100%;height:100%;display:block}.message-file{align-items:center;gap:var(--space-2);max-width:100%;min-height:var(--size-control-sm);padding:var(--space-1) var(--space-3) var(--space-1) var(--space-2);border:1px solid var(--color-border-default);border-radius:var(--radius-md);background:var(--color-bg-surface);color:var(--color-text-primary);font-size:var(--font-size-sm);line-height:18px;transition:border-color .12s;display:inline-flex}.message-file:hover{border-color:var(--color-brand-border)}.message-file .icon{color:var(--color-text-tertiary)}.message-file-name{overflow-wrap:anywhere;min-width:0}.message-file-size{color:var(--color-text-tertiary);font-size:var(--font-size-xs);font-variant-numeric:tabular-nums;white-space:nowrap;flex:none}.message-attachment{max-width:100%;display:inline-flex;position:relative}.message-attachment-menu{top:var(--space-1);right:var(--space-1);border:1px solid var(--color-border-default);border-radius:var(--radius-sm);background:var(--color-bg-surface);width:24px;height:24px;color:var(--color-text-secondary);box-shadow:var(--shadow-popover);cursor:pointer;opacity:0;place-items:center;padding:0;transition:opacity .12s;display:grid;position:absolute}.message-attachment:hover .message-attachment-menu,.message-attachment:focus-within .message-attachment-menu,.message-attachment-menu[aria-expanded=true]{opacity:1}.message-attachment-menu:focus-visible{outline:2px solid var(--color-brand-primary);outline-offset:1px}.message-attachment-menu .pictogram{width:16px;height:16px}.message-attachment:has(.message-attachment-menu) .message-file{padding-right:36px}.message-attachment-actions{width:200px;padding:var(--space-1);border:1px solid var(--color-border-default);border-radius:var(--radius-lg);background:var(--color-bg-surface);color:var(--color-text-primary);box-shadow:var(--shadow-popover);flex-direction:column;gap:2px;margin:0;display:none;position:fixed;inset:auto}.message-attachment-actions:popover-open{display:flex}.message-attachment-actions>*{align-items:center;gap:var(--space-2);min-height:var(--size-control-sm);padding:0 var(--space-3);border-radius:var(--radius-md);color:inherit;font:inherit;font-size:var(--font-size-sm);text-align:left;cursor:pointer;background:0 0;border:0;text-decoration:none;display:flex}.message-attachment-actions>:hover,.message-attachment-actions>:focus-visible{background:var(--color-bg-muted)}@media (prefers-reduced-motion:no-preference){.message-item.is-arriving,.history-event.is-arriving{transition:opacity .16s ease-out,translate .16s ease-out}@starting-style{.message-item.is-arriving,.history-event.is-arriving{opacity:0;translate:0 8px}}}.delivery-badge{align-items:center;gap:var(--space-1);font-weight:var(--font-weight-medium);display:inline-flex}.delivery-badge .icon{width:14px;height:14px}.delivery-badge--ok{color:var(--color-feedback-success-text)}.delivery-badge--error{color:var(--color-feedback-error-text)}.delivery-badge--warning{color:var(--color-feedback-warning-text)}.delivery-badge--pending{color:var(--color-text-tertiary)}.delivery-status{align-items:center;gap:var(--space-2);margin:var(--space-1) 0 0;color:var(--color-text-tertiary);font-size:var(--font-size-xs);flex-wrap:wrap;line-height:16px;display:flex}.message-outgoing .delivery-status{justify-content:flex-end}.delivery-status .button{min-height:28px;padding:0 var(--space-3);border-radius:var(--radius-md);font-size:var(--font-size-xs)}.delivery-status--ok{color:var(--color-feedback-success-text)}.delivery-status--error{color:var(--color-feedback-error-text)}.delivery-status--warning{color:var(--color-feedback-warning-text)}.delivery-error{color:var(--color-feedback-error-text);flex-basis:100%}.history-event{align-items:center;gap:var(--space-2);color:var(--color-text-tertiary);font-size:var(--font-size-xs);line-height:16px;display:flex}.history-event:before,.history-event:after{content:"";flex:1 1 var(--space-6);min-width:var(--space-6);background:var(--color-border-default);height:1px}.history-event time{font-variant-numeric:tabular-nums;flex:none}.history-event time:after{content:" ·"}.history-event span{overflow-wrap:anywhere;min-width:0}@media (width<=760px){.ticket-timeline{padding:var(--space-4)}.message-item{max-width:92%}}.image-viewer{width:min(1040px, calc(100vw - var(--space-8)));max-width:none;max-height:calc(100dvh - var(--space-8));border-radius:var(--radius-xl);background:var(--color-bg-surface);color:var(--color-text-primary);box-shadow:var(--shadow-modal);border:0;padding:0;overflow:hidden}.image-viewer:focus-visible{outline:0}.image-viewer::backdrop{background:color-mix(in srgb, var(--color-nav-bg) 76%, transparent)}.image-viewer-bar{align-items:center;gap:var(--space-1);padding:var(--space-2) var(--space-3) var(--space-2) var(--space-4);border-bottom:1px solid var(--color-border-default);display:flex}.image-viewer-title{align-items:baseline;gap:var(--space-3);min-width:0;font-size:var(--font-size-sm);flex:auto;margin:0;line-height:20px;display:flex}.image-viewer-title strong{min-width:0;font-weight:var(--font-weight-semibold);text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.image-viewer-title span{color:var(--color-text-tertiary);font-variant-numeric:tabular-nums;flex:none}.image-viewer-bar .ui-button{font-weight:var(--font-weight-medium)}.image-viewer-stage{height:min(72dvh,760px);padding:var(--space-6);background:var(--color-bg-canvas);grid-template-rows:minmax(0,1fr);grid-template-columns:minmax(0,1fr);place-items:center;display:grid;position:relative}.image-viewer-picture{border-radius:var(--radius-md);max-width:100%;max-height:100%;box-shadow:var(--shadow-popover);display:block}.image-viewer-wait{border-radius:var(--radius-lg);background:var(--color-bg-muted);width:240px;max-width:60%;height:160px;animation:.16s ease-out .25s both ui-skeleton-in,1.6s ease-in-out .4s infinite alternate ui-skeleton-pulse;position:absolute;top:50%;left:50%;translate:-50% -50%}.image-viewer-problem{max-width:360px;color:var(--color-text-secondary);font-size:var(--font-size-md);text-align:center;margin:0;line-height:20px}@media (prefers-reduced-motion:reduce){.image-viewer-wait{animation:none}}@media (width<=760px){.image-viewer{width:calc(100vw - var(--space-4))}.image-viewer-stage{height:min(64dvh,760px);padding:var(--space-3)}}.composer{min-height:0;max-height:44%;margin:0 var(--space-6) var(--space-4);border:1px solid var(--color-border-default);border-radius:var(--radius-xl);background:var(--color-bg-surface);box-shadow:var(--shadow-panel);flex-direction:column;flex:none;display:flex;position:relative}.composer:focus-within{border-color:var(--color-brand-border)}.composer-note{border-color:var(--color-note-border);background:var(--color-note-bg)}.composer-note:focus-within{border-color:var(--color-note-action)}.composer-header{align-items:center;gap:var(--space-2);min-width:0;padding:0 var(--space-4);border-bottom:1px solid var(--color-border-subtle);flex:none;display:flex}.composer-note .composer-header{border-bottom-color:color-mix(in srgb, var(--color-note-border) 40%, transparent)}.composer-modes{gap:var(--space-4);display:flex}.composer-modes button{height:40px;color:var(--color-text-secondary);font:inherit;font-size:var(--font-size-md);font-weight:var(--font-weight-medium);cursor:pointer;background:0 0;border:0;padding:0}.composer-modes button:hover{color:var(--color-text-primary)}.composer-modes button[aria-pressed=true]{color:var(--color-text-primary);box-shadow:inset 0 -2px 0 var(--color-brand-primary)}.composer-note .composer-modes button[aria-pressed=true]{color:var(--color-note-text);box-shadow:inset 0 -2px 0 var(--color-note-action)}.composer-state{min-width:0;color:var(--color-text-tertiary);font-size:var(--font-size-xs);text-overflow:ellipsis;white-space:nowrap;margin-left:auto;overflow:hidden}.composer-note .composer-state{color:var(--color-note-text)}.composer-body{min-height:0;padding:var(--space-3) var(--space-4);overscroll-behavior:contain;flex:auto;position:static;overflow:auto}.composer textarea{width:100%;min-height:44px;max-height:min(200px,24dvh);color:var(--color-text-primary);font:inherit;font-size:var(--font-size-md);resize:none;overscroll-behavior:contain;background:0 0;border:0;padding:0;line-height:22px;display:block;overflow-y:auto}.composer textarea:focus-visible{outline:0}.composer textarea::placeholder{color:var(--color-text-tertiary);opacity:1}.composer-files{gap:var(--space-3);margin:var(--space-3) 0 0;flex-wrap:wrap;padding:0;list-style:none;display:flex}.file-card{width:96px;min-width:0;font-size:var(--font-size-xs);flex-direction:column;line-height:16px;display:flex;position:relative}.file-card-preview{height:72px;margin-bottom:var(--space-1);border:1px solid var(--color-border-default);border-radius:var(--radius-lg);background:var(--color-bg-muted);color:var(--color-text-tertiary);place-items:center;display:grid;overflow:hidden}.file-card-preview img{object-fit:cover;width:100%;height:100%;display:block}.file-card-name{color:var(--color-text-secondary);text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.file-card-size{color:var(--color-text-tertiary);font-variant-numeric:tabular-nums}.file-card-remove{border:1px solid var(--color-border-default);border-radius:var(--radius-full);background:var(--color-bg-surface);width:20px;height:20px;color:var(--color-text-secondary);box-shadow:var(--shadow-panel);cursor:pointer;place-items:center;padding:0;display:grid;position:absolute;top:-6px;right:-6px}.file-card-remove:hover:not(:disabled){border-color:var(--color-border-strong);color:var(--color-text-primary)}.file-card-remove:focus-visible{outline:2px solid var(--color-brand-primary);outline-offset:1px}.file-card-remove:disabled{opacity:.55;cursor:not-allowed}@media (prefers-reduced-motion:no-preference){.file-card{transition:opacity .16s ease-out,scale .16s ease-out}@starting-style{.file-card{opacity:0;scale:.96}}}.composer-macro{align-items:center;gap:var(--space-2);margin:var(--space-2) 0 0;color:var(--color-feedback-warning-text);font-size:var(--font-size-xs);line-height:16px;display:flex}.composer-macro .link-button{color:var(--color-brand-accent);font:inherit;cursor:pointer;background:0 0;border:0;margin-left:auto;padding:0}.composer-alert{max-height:min(112px,18dvh);margin:0 var(--space-3) var(--space-2);padding:var(--space-2) var(--space-3);overscroll-behavior:contain;flex:none;overflow:auto}.composer-alert p{max-height:48px;margin:0 0 var(--space-2);line-height:16px;overflow:auto}.composer-alert .button{min-height:28px;padding:0 var(--space-3);border-radius:var(--radius-md);font-size:var(--font-size-xs)}.composer-result{color:var(--color-text-secondary);font-size:var(--font-size-xs);margin:0}.composer-footer{align-items:center;gap:var(--space-2);min-width:0;padding:var(--space-2) var(--space-3) var(--space-3);flex-wrap:wrap;flex:none;display:flex}.composer-attachment{gap:var(--space-1);flex:none;display:inline-flex}.composer-file-input{display:none}.composer-footer .button{min-height:var(--size-control-sm);padding:0 var(--space-3);border-radius:var(--radius-md);font-size:var(--font-size-sm);white-space:nowrap}.composer-footer .attachment-trigger{width:var(--size-control-sm);color:var(--color-text-secondary);background:0 0;border-color:#0000;padding:0}.composer-footer .attachment-trigger:hover:not(:disabled){background:var(--color-bg-muted);color:var(--color-text-primary)}.attachment-trigger span{display:none}.composer-footer .icon,.composer-footer .pictogram{width:var(--size-icon-sm);height:var(--size-icon-sm)}.composer-help{min-width:0;color:var(--color-text-tertiary);font-size:var(--font-size-xs);-webkit-line-clamp:2;-webkit-box-orient:vertical;flex:1 1 0;margin:0;line-height:16px;display:-webkit-box;overflow:hidden}.composer-count{font-variant-numeric:tabular-nums}.composer-actions{align-items:center;gap:var(--space-2);flex:none;margin-left:auto;display:inline-flex}.composer-footer .note-action{border-color:var(--color-note-action);background:var(--color-note-action);color:var(--color-text-inverse)}.composer-footer .note-action:hover:not(:disabled){background:var(--color-note-text)}.send-split{min-width:0;display:inline-flex}.composer-footer .send-split>.button{border-radius:var(--radius-md) 0 0 var(--radius-md)}.send-keys{height:20px;margin-left:var(--space-1);padding:0 var(--space-1);border-color:color-mix(in srgb, var(--color-text-inverse) 35%, transparent);background:color-mix(in srgb, var(--color-text-inverse) 12%, transparent);color:inherit;font-size:var(--font-size-xs);font-weight:var(--font-weight-medium);line-height:16px}.send-split-menu{display:inline-flex;position:relative}.send-split-menu select{width:var(--size-control-sm);border:0;border-left:1px solid color-mix(in srgb, var(--color-text-inverse) 35%, transparent);border-radius:0 var(--radius-md) var(--radius-md) 0;background:var(--color-brand-primary);color:#0000;appearance:none;cursor:pointer;height:100%;padding:0}.send-split-menu select:hover:not(:disabled){background:var(--color-brand-hover)}.send-split-menu select:disabled{opacity:.55;cursor:not-allowed}.send-split-menu .icon{color:var(--color-text-inverse);pointer-events:none;position:absolute;top:50%;left:50%;transform:translate(-50%,-50%)}.send-split option{background:var(--color-bg-surface);color:var(--color-text-primary)}@media (width<=760px){.composer{margin:0 var(--space-3) var(--space-3)}.composer-header{padding:0 var(--space-3)}.composer-body{padding:var(--space-2) var(--space-3)}.composer-footer{padding:var(--space-2)}.composer-footer .composer-help,.send-keys{display:none}.composer-actions{display:contents}.composer-footer .resolve-ticket{margin-left:auto}.composer-actions>.send-split,.composer-actions>.button:last-child{flex:100%}.composer-footer .send-split>.button{flex:auto;min-width:0}}@media (height<=650px){.composer{margin-bottom:var(--space-2)}.composer-modes button{height:36px}.composer-body{padding-block:var(--space-2)}.composer textarea{min-height:44px;max-height:16dvh}.composer-alert{max-height:14dvh}.composer-footer{padding-block:var(--space-1) var(--space-2)}}.quick-circles{align-items:center;gap:var(--space-1);flex:none;order:2;display:flex}button.quick-circle{width:24px;height:24px;font:inherit;font-size:var(--font-size-xs);font-weight:var(--font-weight-semibold);cursor:pointer;border:0;padding:0}button.quick-circle:hover{background:var(--color-brand-primary);color:var(--color-text-inverse)}button.quick-circle:focus-visible,.quick-circle-settings:focus-visible{outline:2px solid var(--color-brand-primary);outline-offset:1px}button.quick-circle:disabled{cursor:default;opacity:.5}.quick-circle-settings{width:24px;height:24px;color:var(--color-text-tertiary);border-radius:50%;place-items:center;display:inline-grid}.quick-circle-settings:hover{background:var(--color-bg-subtle);color:var(--color-text-primary)}@media (width<=420px){.quick-circles{gap:2px}}.conversation-drop{z-index:5;background:color-mix(in srgb, var(--color-bg-surface) 84%, transparent);pointer-events:none;place-items:center;display:grid;position:absolute;inset:0}.conversation-drop:before{inset:var(--space-3);border:2px dashed var(--color-brand-primary);border-radius:var(--radius-xl);background:color-mix(in srgb, var(--color-brand-soft) 56%, transparent);content:"";position:absolute}.conversation-drop p{align-items:center;gap:var(--space-2);padding:var(--space-3) var(--space-4);border-radius:var(--radius-lg);background:var(--color-bg-surface);box-shadow:var(--shadow-popover);color:var(--color-brand-text);font-size:var(--font-size-md);font-weight:var(--font-weight-medium);margin:0;display:inline-flex;position:relative}.conversation-drop .pictogram{width:var(--size-icon-sm);height:var(--size-icon-sm)}@media (prefers-reduced-motion:no-preference){.conversation-drop{transition:opacity .12s ease-out}@starting-style{.conversation-drop{opacity:0}}}.template-picker{right:0;bottom:calc(100% + var(--space-2));z-index:20;max-height:min(360px,56dvh);padding:var(--space-2);border:1px solid var(--color-border-default);border-radius:var(--radius-lg);background:var(--color-bg-surface);box-shadow:var(--shadow-popover);position:absolute;left:0;overflow:auto}.template-picker ul{margin:0;padding:0;list-style:none}.template-picker-title{margin:var(--space-1) var(--space-2) var(--space-2);color:var(--color-text-tertiary);font-size:var(--font-size-xs);font-weight:var(--font-weight-medium)}.template-picker-empty{margin:var(--space-2);color:var(--color-text-secondary);font-size:var(--font-size-sm)}.template-picker-hint{margin:var(--space-2) var(--space-2) 0;padding-top:var(--space-2);border-top:1px solid var(--color-border-subtle);color:var(--color-text-tertiary);font-size:var(--font-size-xs)}.template-picker-columns{gap:var(--space-2);grid-template-columns:minmax(0,1fr) minmax(0,1fr);display:grid}.template-option{align-items:start;gap:var(--space-3);padding:var(--space-2) var(--space-3);border-radius:var(--radius-md);cursor:pointer;grid-template-columns:16px minmax(0,1fr) auto;display:grid}.template-option.is-active{background:var(--color-brand-soft)}.template-option .icon{width:var(--size-icon-sm);height:20px;color:var(--color-text-tertiary)}.template-option-text{flex-direction:column;min-width:0;display:flex}.template-option-text strong{font-size:var(--font-size-md);font-weight:var(--font-weight-medium);line-height:20px}.template-option-text small{color:var(--color-text-secondary);font-size:var(--font-size-xs);-webkit-line-clamp:1;-webkit-box-orient:vertical;line-height:16px;display:-webkit-box;overflow:hidden}.template-option-text em{color:var(--color-feedback-warning-text);font-style:normal}.template-option code{padding:0 var(--space-2);border-radius:var(--radius-md);background:var(--color-bg-muted);color:var(--color-text-secondary);font-size:var(--font-size-xs);line-height:20px}.template-preview{gap:var(--space-2);min-width:0;padding:var(--space-2) var(--space-3);border-left:1px solid var(--color-border-subtle);flex-direction:column;display:flex}.template-preview-head{justify-content:space-between;align-items:center;gap:var(--space-2);color:var(--color-text-tertiary);font-size:var(--font-size-xs);font-weight:var(--font-weight-medium);display:flex}.template-preview-languages{gap:var(--space-1);display:inline-flex}.template-preview-languages button{height:24px;padding:0 var(--space-2);border-radius:var(--radius-sm);color:var(--color-text-secondary);font:inherit;font-size:var(--font-size-xs);font-weight:var(--font-weight-medium);cursor:pointer;background:0 0;border:0}.template-preview-languages button[aria-pressed=true]{background:var(--color-brand-soft);color:var(--color-brand-text)}.template-preview-body{color:var(--color-text-primary);font-size:var(--font-size-sm);white-space:pre-wrap;overflow-wrap:anywhere;margin:0;line-height:20px}.template-preview-note{color:var(--color-text-tertiary);font-size:var(--font-size-xs);margin:0}@media (width<=760px){.template-picker-columns{grid-template-columns:minmax(0,1fr)}.template-preview{display:none}}.template-group{margin:var(--space-2) var(--space-3) var(--space-1);color:var(--color-text-tertiary);font-size:var(--font-size-xs);font-weight:var(--font-weight-semibold)}.template-group:first-child{margin-top:0}.context-panel{background:var(--color-bg-canvas);flex-direction:column;flex:1 1 0;width:100%;min-width:0;height:100%;min-height:0;display:flex;overflow:hidden}.context-scroll-body{min-height:0;padding:var(--space-4) var(--space-4) var(--space-1);overscroll-behavior:contain;flex:1 1 0;position:relative;overflow:auto}.context-scroll-body:focus-visible{outline-offset:-2px}.context-scroll-body [role=tabpanel]>[hidden]{display:none}.context-panel .panel{margin:0 0 var(--space-3);padding:var(--space-4);border:1px solid var(--color-border-default);border-radius:var(--radius-lg);background:var(--color-bg-surface);box-shadow:none}.context-panel .panel h2{margin:0 0 var(--space-3);font-size:var(--font-size-md);font-weight:var(--font-weight-semibold);line-height:20px}.context-card-heading{justify-content:space-between;align-items:center;gap:var(--space-2);margin-bottom:var(--space-3);display:flex}.context-panel .context-card-heading h2{margin:0}.context-empty{color:var(--color-text-tertiary);font-size:var(--font-size-xs);margin:0;line-height:16px}.context-identity-refresh{margin:0 0 var(--space-3)}.context-tabs{gap:var(--space-4);margin:var(--space-1) 0 var(--space-3);border-bottom:1px solid var(--color-border-default);display:flex}.context-tabs button{height:var(--size-control-lg);padding:0 var(--space-1);color:var(--color-text-secondary);font:inherit;font-size:var(--font-size-md);font-weight:var(--font-weight-medium);cursor:pointer;background:0 0;border:0;border-bottom:2px solid #0000;margin-bottom:-1px}.context-tabs button:hover{color:var(--color-text-primary)}.context-tabs button[aria-selected=true]{border-bottom-color:var(--color-brand-primary);color:var(--color-text-primary)}.context-customer-identity{align-items:center;gap:var(--space-3);display:flex}.context-customer-identity>div{flex:auto;min-width:0}.context-customer-avatar{border-radius:var(--radius-full);background:var(--color-brand-primary);width:40px;height:40px;color:var(--color-text-inverse);font-size:var(--font-size-md);font-weight:var(--font-weight-medium);flex:0 0 40px;place-items:center;display:grid}.context-panel .context-customer-identity h2{font-size:var(--font-size-lg);overflow-wrap:anywhere;margin:0;line-height:24px}.context-customer-identity p{color:var(--color-text-tertiary);font-size:var(--font-size-xs);overflow-wrap:anywhere;margin:0;line-height:16px}.context-customer-products{margin-top:var(--space-4)}.context-customer-products h3{margin:0 0 var(--space-2);color:var(--color-text-tertiary);font-size:var(--font-size-xs);font-weight:var(--font-weight-medium);line-height:16px}.context-customer-products ul{gap:var(--space-1);flex-wrap:wrap;margin:0;padding:0;list-style:none;display:flex}.context-customer-products li{padding:var(--space-1) var(--space-2);border-radius:var(--radius-sm);background:var(--color-brand-soft);color:var(--color-brand-text);font-size:var(--font-size-xs);overflow-wrap:anywhere;line-height:16px}.context-customer-products strong{font-weight:var(--font-weight-medium)}.context-customer-fields,.context-detail-fields{gap:var(--space-2);margin:0;display:grid}.context-customer-fields{margin-top:var(--space-4);padding-top:var(--space-4);border-top:1px solid var(--color-border-subtle)}.context-customer-fields>div,.context-detail-fields>div{align-items:baseline;gap:var(--space-2);font-size:var(--font-size-sm);grid-template-columns:112px minmax(0,1fr);line-height:20px;display:grid}.context-customer-fields dt,.context-detail-fields dt{color:var(--color-text-tertiary)}.context-customer-fields dd,.context-detail-fields dd{min-width:0;color:var(--color-text-primary);overflow-wrap:anywhere;margin:0}.context-customer-fields dd.is-single-line{overflow-wrap:normal;text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.context-customer-actions{gap:var(--space-1) var(--space-4);margin-top:var(--space-3);flex-wrap:wrap;display:flex}.context-customer-empty .context-customer-actions{margin-top:0}.context-ticket-link{padding:var(--space-2) 0;border-top:1px solid var(--color-border-subtle);color:var(--color-text-primary);font-size:var(--font-size-sm);overflow-wrap:anywhere;line-height:20px;text-decoration:none;display:block}a.context-ticket-link:hover{color:var(--color-brand-accent)}.context-ticket-link small{color:var(--color-text-tertiary);font-size:var(--font-size-xs);line-height:16px;display:block}.context-card-heading+.context-ticket-link,.context-panel .panel h2+.context-ticket-link{border-top:0;padding-top:0}.context-current-ticket{font-weight:var(--font-weight-medium)}.context-current-ticket small{font-weight:var(--font-weight-regular)}.context-pagination{justify-content:space-between;align-items:center;gap:var(--space-3);margin-top:var(--space-2);color:var(--color-text-tertiary);font-size:var(--font-size-xs);font-variant-numeric:tabular-nums;display:flex}.context-events ol{margin:0;padding:0;list-style:none}.context-events li{padding-block:var(--space-2);border-top:1px solid var(--color-border-subtle)}.context-events li:first-child{border-top:0;padding-top:0}.context-events p{font-size:var(--font-size-sm);overflow-wrap:anywhere;margin:0;line-height:20px}.context-events small{color:var(--color-text-tertiary);font-size:var(--font-size-xs);line-height:16px;display:block}.context-error p{color:var(--color-feedback-error-text);font-size:var(--font-size-xs);overflow-wrap:anywhere;margin:0;line-height:16px}.context-error button{margin-top:var(--space-1)}.call-summary{border:0;border-bottom:1px solid var(--color-border-subtle);background:0 0;border-radius:0;margin:0;padding:0}.call-summary:last-child{border-bottom:0}.call-summary summary{align-items:center;gap:var(--space-2);padding:var(--space-2) 0;cursor:pointer;list-style:none;display:flex}.call-summary summary::-webkit-details-marker{display:none}.call-summary summary .pictogram{width:var(--size-icon-sm);height:var(--size-icon-sm);color:var(--color-text-tertiary)}.call-summary summary>span:first-of-type{flex:auto;min-width:0}.call-summary summary strong{font-size:var(--font-size-sm);font-weight:var(--font-weight-medium);line-height:20px;display:block}.call-summary summary time{color:var(--color-text-tertiary);font-size:var(--font-size-xs);line-height:16px;display:block}.call-summary[open] summary>.pictogram:last-child{transform:rotate(180deg)}.call-summary .call-state{background:0 0;padding:0}.call-details{padding-bottom:var(--space-3)}.call-card{margin-bottom:var(--space-2);padding:var(--space-3);border:1px solid var(--color-border-default);border-radius:var(--radius-lg);background:var(--color-bg-surface)}.call-card h3{margin:0 0 var(--space-1);font-size:var(--font-size-sm);font-weight:var(--font-weight-medium)}.call-card p{margin:0 0 var(--space-2);color:var(--color-text-secondary);font-size:var(--font-size-xs)}.call-state{padding:0 var(--space-2);border-radius:var(--radius-sm);background:var(--color-bg-muted);color:var(--color-text-secondary);font-size:var(--font-size-xs);line-height:20px;display:inline-block}.call-actions{gap:var(--space-2);flex-wrap:wrap;display:flex}.call-actions .button{min-height:28px;padding:0 var(--space-2);border-radius:var(--radius-md);font-size:var(--font-size-xs);margin:0}@media (width<=1360px){.context-customer-fields>div,.context-detail-fields>div{grid-template-columns:104px minmax(0,1fr)}}.context-detail-fields dd.is-overdue{color:var(--color-feedback-error-text)}.editor-dialog:has(.calls-view){width:min(640px,100vw)}.calls-toolbar{align-items:flex-end;gap:var(--space-3);margin-bottom:var(--space-4);flex-wrap:wrap;display:flex}.calls-toolbar .calls-group{margin:0}.calls-empty{color:var(--color-text-secondary)}.call-card--missed .call-state{background:var(--color-feedback-error-bg);color:var(--color-feedback-error-text)}.call-card .call-facts{color:var(--color-text-primary)}.call-recording{align-items:center;gap:var(--space-2);margin-bottom:var(--space-2);flex-wrap:wrap;display:flex}.call-audio{width:100%;height:36px;margin-bottom:var(--space-2);display:block}.call-recording-state{font-style:normal}.ticket-reply-from{align-items:flex-start;gap:var(--space-2);margin:0 0 var(--space-3);color:var(--color-text-secondary);font-size:var(--font-size-xs);line-height:16px;display:flex}.ticket-reply-from .icon{flex:none;width:14px;height:16px}.ticket-reply-from>span{overflow-wrap:anywhere;min-width:0}.ticket-reply-from strong{color:var(--color-text-primary);font-weight:var(--font-weight-medium)}.ticket-parameter-list{gap:var(--space-1);margin:0;display:grid}.ticket-parameter-list>div{align-items:center;gap:var(--space-2);grid-template-columns:112px minmax(0,1fr);min-height:28px;display:grid}.ticket-parameter-list dt{min-width:0;color:var(--color-text-tertiary);font-size:var(--font-size-sm);text-overflow:ellipsis;white-space:nowrap;line-height:20px;overflow:hidden}.ticket-parameter-list dd{min-width:0;font-size:var(--font-size-sm);margin:0;line-height:20px}.ticket-parameter-list select{width:calc(100% + var(--space-2));height:28px;margin-left:calc(-1 * var(--space-2));padding:0 var(--space-6) 0 var(--space-2);border-radius:var(--radius-sm);background:transparent var(--chevron-down) no-repeat right var(--space-2) center;color:var(--color-text-primary);font:inherit;font-size:var(--font-size-sm);text-overflow:ellipsis;appearance:none;cursor:pointer;border:0}.ticket-parameter-list select:hover:not(:disabled),.ticket-parameter-list select:focus-visible{background-color:var(--color-bg-muted)}.ticket-parameter-list select:disabled{color:var(--color-text-primary);opacity:1;cursor:default;background-image:none}.ticket-parameter-list dd input:not([type=checkbox]){width:calc(100% + var(--space-2));height:28px;margin-left:calc(-1 * var(--space-2));padding:0 var(--space-2);border-radius:var(--radius-sm);color:var(--color-text-primary);font:inherit;font-size:var(--font-size-sm);background:0 0;border:1px solid #0000}.ticket-parameter-list dd input:not([type=checkbox]):hover:not(:disabled){border-color:var(--color-border-default)}.ticket-parameter-list dd input:not([type=checkbox]):focus{border-color:var(--color-brand-primary);background:var(--color-bg-surface);outline:0}.ticket-parameter-list>.ticket-parameter-tags{align-items:start}.ticket-parameter-tags dt{line-height:28px}.ticket-parameter-tags dd{align-items:center;gap:var(--space-1) var(--space-2);flex-wrap:wrap;display:flex}.ticket-parameter-tags select,.ticket-parameter-more select{width:auto;padding:0 var(--space-2);color:var(--color-brand-text);background-image:none;margin-left:0}.ticket-parameter-more select{margin-left:calc(-1 * var(--space-2))}.ticket-parameter-list>.ticket-parameter-wide{grid-template-columns:minmax(0,1fr);align-items:start}.ticket-parameters .muted{color:var(--color-text-tertiary)}.ticket-parameters .checkbox-field{font-size:var(--font-size-sm);margin:0}@media (width<=1360px){.ticket-parameter-list>div{grid-template-columns:104px minmax(0,1fr)}}.transfer-groups{min-width:0;margin:0 0 var(--space-4);border:0;padding:0}.transfer-groups legend{margin-bottom:var(--space-2);padding:0}.transfer-group-search{width:100%;height:var(--size-control-sm);margin-bottom:var(--space-2);padding:0 var(--space-3);border:1px solid var(--color-border-strong);border-radius:var(--radius-md);background:var(--color-bg-surface);color:var(--color-text-primary);font:inherit;font-size:var(--font-size-sm);font-weight:var(--font-weight-regular)}.transfer-group-list{border:1px solid var(--color-border-default);border-radius:var(--radius-md);max-height:240px;overflow-y:auto}.transfer-group-list>.muted{padding:var(--space-3);font-weight:var(--font-weight-regular);margin:0}.transfer-group-product-name{padding:var(--space-2) var(--space-3) var(--space-1);background:var(--color-bg-surface);color:var(--color-text-tertiary);font-size:var(--font-size-xs);font-weight:var(--font-weight-medium);margin:0;position:sticky;top:0}.transfer-group-option{align-items:center;gap:var(--space-2);padding:var(--space-2) var(--space-3);color:var(--color-text-primary);font-size:var(--font-size-sm);font-weight:var(--font-weight-regular);cursor:pointer;display:flex}.transfer-group-option:hover{background:var(--color-bg-subtle)}.transfer-group-option:has(input:checked){background:var(--color-brand-soft)}.transfer-group-option input[type=radio]{width:16px;height:16px;min-height:0;accent-color:var(--color-brand-primary);flex:none;margin:0;padding:0}.transfer-group-name{flex:auto;min-width:0}.transfer-group-load{color:var(--color-text-tertiary);font-size:var(--font-size-xs);font-variant-numeric:tabular-nums;flex:none}.transfer-warning{margin:0 0 var(--space-3);padding:var(--space-2) var(--space-3);border-radius:var(--radius-md);background:var(--color-feedback-warning-bg);color:var(--color-feedback-warning-text);font-size:var(--font-size-xs);line-height:16px}.queue-actions{gap:var(--space-2);margin-bottom:var(--space-4);display:flex}.ticket-snooze{display:inline-flex}.snooze-popover{gap:var(--space-3);width:320px;max-width:calc(100vw - var(--space-4));max-height:calc(100dvh - var(--space-4));padding:var(--space-4);border:1px solid var(--color-border-default);border-radius:var(--radius-lg);background:var(--color-bg-surface);box-shadow:var(--shadow-popover);color:var(--color-text-primary);flex-direction:column;margin:0;display:none;position:fixed;inset:auto;overflow:auto}.snooze-popover:popover-open{display:flex}.snooze-times{gap:var(--space-2);border:0;flex-wrap:wrap;margin:0;padding:0;display:flex}.snooze-times legend,.snooze-field{color:var(--color-text-primary);font-size:var(--font-size-sm);font-weight:var(--font-weight-semibold)}.snooze-times legend{margin-bottom:var(--space-2);padding:0}.snooze-time{height:var(--size-control-sm);padding:0 var(--space-3);border:1px solid var(--color-border-strong);border-radius:var(--radius-md);background:var(--color-bg-surface);color:var(--color-text-primary);font:inherit;font-size:var(--font-size-sm);font-variant-numeric:tabular-nums;cursor:pointer}.snooze-time:hover{background:var(--color-bg-muted)}.snooze-time[aria-pressed=true]{border-color:var(--color-brand-border);background:var(--color-brand-soft);color:var(--color-brand-text)}.snooze-field{gap:var(--space-1);flex-direction:column;display:flex}.snooze-field select,.snooze-field input,.snooze-field textarea{min-height:var(--size-control-md);padding:var(--space-2) var(--space-3);border:1px solid var(--color-border-strong);border-radius:var(--radius-md);background:var(--color-bg-surface);color:var(--color-text-primary);font:inherit;font-size:var(--font-size-sm);font-weight:var(--font-weight-regular)}.snooze-field textarea{resize:vertical}.snooze-note{gap:var(--space-2);padding:var(--space-2) var(--space-3);border-radius:var(--radius-md);background:var(--color-status-snoozed-bg);color:var(--color-status-snoozed-text);font-size:var(--font-size-xs);margin:0;line-height:18px;display:flex}.snooze-note .icon{flex:none;margin-top:2px}.snooze-note.is-running{background:var(--color-bg-muted);color:var(--color-text-secondary)}.snooze-submit{min-height:var(--size-control-md);justify-content:center}.ticket-snoozed-until{align-items:center;gap:var(--space-1);color:var(--color-status-snoozed-text);font-size:var(--font-size-sm);font-variant-numeric:tabular-nums;white-space:nowrap;display:inline-flex}.inbox-flow{grid-template-columns:minmax(0,1fr) 360px}.inbox-flow .responsive-queue,.inbox-flow .queue-panel-trigger{display:none}.flow-bar{align-items:center;gap:var(--space-2);min-height:44px;padding:var(--space-2) var(--space-6);border-bottom:1px solid var(--color-border-default);background:var(--color-bg-canvas);flex:none;display:flex}.flow-bar-title{align-items:center;gap:var(--space-2);min-width:0;color:var(--color-text-secondary);font-size:var(--font-size-sm);font-weight:var(--font-weight-medium);flex:auto;margin:0;line-height:20px;display:flex}.flow-bar-title .icon{color:var(--color-brand-primary);flex:none}.flow-bar-left{color:var(--color-text-primary);font-variant-numeric:tabular-nums}.flow-bar .button{min-height:28px;padding:0 var(--space-3);border-radius:var(--radius-md);font-size:var(--font-size-sm);flex:none}@media (width<=1360px){.inbox-flow{grid-template-columns:minmax(0,1fr) 320px}}@media (width<=1080px){.inbox-flow{grid-template-columns:minmax(0,1fr)}.flow-bar{padding-inline:var(--space-4);flex-wrap:wrap}}.ticket-header-sla,.ticket-item-sla{align-items:center;gap:var(--space-1)}.ticket-header-sla{display:inline-flex}.ticket-header-sla:empty{display:none}.queue-done{align-items:center;gap:var(--space-3);min-height:120px;padding:var(--space-8) var(--space-4);text-align:center;flex-direction:column;display:flex}.queue-done h2{color:var(--color-text-primary);font-size:var(--font-size-lg);font-weight:var(--font-weight-semibold);margin:0;line-height:24px}.queue-done-note{color:var(--color-text-secondary);font-size:var(--font-size-sm);margin:0;line-height:20px}.queue-done-mark{color:var(--color-feedback-success-solid);stroke:currentColor;stroke-width:2.5px;stroke-linecap:round;stroke-linejoin:round}.queue-done-mark circle,.queue-done-mark path{stroke-dasharray:1;animation:.25s cubic-bezier(.2,0,0,1) both queue-done-draw}.queue-done-mark path{animation-duration:.2s;animation-delay:.2s}@keyframes queue-done-draw{0%{stroke-dashoffset:1px}to{stroke-dashoffset:0}}.queue-done-facts{gap:var(--space-2);width:100%;margin:0;display:grid}.queue-done-facts>div{padding:var(--space-3) var(--space-4);border:1px solid var(--color-border-default);border-radius:var(--radius-lg);background:var(--color-bg-surface);text-align:left;gap:2px;display:grid}.queue-done-facts dt{color:var(--color-text-secondary);font-size:var(--font-size-xs);line-height:16px}.queue-done-facts dd{color:var(--color-text-primary);font-size:var(--font-size-xl);font-weight:var(--font-weight-semibold);font-variant-numeric:tabular-nums;margin:0;line-height:28px}.queue-done-facts .queue-done-trend{align-items:center;gap:var(--space-1);color:var(--color-text-tertiary);font-size:var(--font-size-xs);font-weight:var(--font-weight-regular);line-height:16px;display:flex}.queue-done-trend.is-good{color:var(--color-feedback-success-text)}.queue-done-trend.is-bad{color:var(--color-feedback-error-text)}.queue-done-actions{justify-content:center;gap:var(--space-2);flex-wrap:wrap;display:flex}.queue-done-actions .button{min-height:var(--size-control-sm);border-radius:var(--radius-md);font-size:var(--font-size-sm)}.queue-done--wide{width:min(100%,480px);padding:0}.queue-done--wide .queue-done-facts{grid-template-columns:repeat(2,minmax(0,1fr))}@media (prefers-reduced-motion:reduce){.queue-done-mark circle,.queue-done-mark path{animation:none}}.inbox-main>.inbox-table-page{height:100%;min-height:0}.inbox-table-page{gap:var(--space-4);padding:var(--space-5) var(--space-6);background:var(--color-bg-canvas);flex-direction:column;display:flex}.inbox-table-head{align-items:center;gap:var(--space-3);flex-wrap:wrap;display:flex}.inbox-table-head h1{font-size:var(--font-size-2xl);font-weight:var(--font-weight-semibold);margin:0;line-height:28px}.inbox-table-count{color:var(--color-text-tertiary);font-weight:var(--font-weight-medium);font-variant-numeric:tabular-nums}.inbox-table-spacer{flex:auto}.inbox-table-filters{gap:var(--space-2);flex-wrap:wrap;display:flex}.inbox-table-filters select,.inbox-bulk select{height:var(--size-control-sm);padding:0 var(--space-6) 0 var(--space-3);border:1px solid var(--color-border-strong);border-radius:var(--radius-md);background:var(--color-bg-surface) var(--chevron-down) no-repeat right var(--space-2) center;color:var(--color-text-primary);font:inherit;font-size:var(--font-size-sm);appearance:none;cursor:pointer}.inbox-bulk{align-items:center;gap:var(--space-2) var(--space-4);min-height:44px;padding:var(--space-1) var(--space-4);border-radius:var(--radius-lg);background:var(--color-bg-inverse);color:var(--color-text-inverse);flex-wrap:wrap;display:flex}.inbox-bulk button{color:var(--color-brand-border);font:inherit;font-weight:var(--font-weight-medium);cursor:pointer;background:0 0;border:0}.inbox-bulk button:disabled{opacity:.5}.inbox-bulk select{border-color:var(--color-nav-active);background-color:var(--color-nav-hover);color:var(--color-text-inverse)}.inbox-bulk-result{padding:var(--space-2) var(--space-3);border-radius:var(--radius-md);background:var(--color-feedback-success-bg);color:var(--color-feedback-success-text)}.inbox-bulk-result.has-errors{background:var(--color-feedback-warning-bg);color:var(--color-feedback-warning-text)}.inbox-table-card{border:1px solid var(--color-border-default);border-radius:var(--radius-xl);background:var(--color-bg-surface);flex:1 1 0;min-height:0;overflow:auto}.inbox-table{border-collapse:collapse;table-layout:fixed;width:100%;min-width:1080px;font-size:var(--font-size-sm)}.inbox-table th{z-index:1;height:40px;padding:0 var(--space-3);background:var(--color-bg-subtle);color:var(--color-text-tertiary);font-size:var(--font-size-xs);font-weight:var(--font-weight-medium);text-align:left;white-space:nowrap;position:sticky;top:0}.inbox-table td{height:44px;padding:0 var(--space-3);border-top:1px solid var(--color-border-subtle);text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.inbox-table tbody tr:hover td{background:var(--color-bg-subtle)}.inbox-table tr[aria-selected=true] td{background:var(--color-brand-soft)}.inbox-table th:first-child{width:52px}.inbox-table th:nth-child(2){width:108px}.inbox-table th:nth-child(3){width:84px}.inbox-table th:nth-child(5){width:10%}.inbox-table th:nth-child(6){width:108px}.inbox-table th:nth-child(7){width:10%}.inbox-table th:nth-child(8){width:96px}.inbox-table th:nth-child(9){width:84px}.inbox-table th:nth-child(10){width:11%}.inbox-table th:nth-child(11){width:84px}.inbox-table .col-check{width:16px;padding-left:var(--space-5)}.inbox-table .col-check input{vertical-align:middle;margin:0}.inbox-table .col-number{color:var(--color-text-secondary);font-weight:var(--font-weight-medium);font-variant-numeric:tabular-nums}.inbox-table .col-title a{color:var(--color-text-primary);font-weight:var(--font-weight-medium);text-decoration:none}.inbox-table .col-title a:hover{color:var(--color-brand-accent)}.inbox-table .col-muted{color:var(--color-text-secondary)}.inbox-table .col-person{align-items:center;gap:var(--space-2);max-width:100%;display:inline-flex}.inbox-table .col-person-name{text-overflow:ellipsis;overflow:hidden}.inbox-table-empty{height:120px;color:var(--color-text-tertiary);text-align:center}@media (width<=760px){.inbox-table-page{gap:var(--space-3);padding:var(--space-4)}.inbox-table-filters .ui-search{width:100%}}.saved-views{align-items:center;gap:var(--space-1) var(--space-2);flex-wrap:wrap;min-width:0;display:flex}.saved-views:empty{display:none}.saved-views-list{display:contents}.saved-view{border:1px solid var(--color-border-default);border-radius:var(--radius-full);background:var(--color-bg-surface);max-width:100%;height:24px;color:var(--color-text-secondary);font-size:var(--font-size-xs);font-weight:var(--font-weight-medium);align-items:stretch;display:inline-flex}.saved-view.is-active{border-color:var(--color-brand-border);background:var(--color-brand-soft);color:var(--color-brand-text)}.saved-view button{min-width:0;color:inherit;font:inherit;cursor:pointer;background:0 0;border:0;align-items:center;padding:0;display:inline-flex}.saved-view .saved-view-apply{max-width:180px;padding-inline:var(--space-2) var(--space-1);border-radius:var(--radius-full) 0 0 var(--radius-full);text-overflow:ellipsis;white-space:nowrap;line-height:22px;display:block;overflow:hidden}.saved-view .saved-view-more{border-radius:0 var(--radius-full) var(--radius-full) 0;color:var(--color-text-tertiary);padding-inline:2px 6px}.saved-view .saved-view-apply:hover,.saved-view .saved-view-more:hover,.saved-view .saved-view-more[aria-expanded=true]{color:var(--color-text-primary)}.saved-view button:focus-visible{outline:2px solid var(--color-brand-primary);outline-offset:1px}.saved-views-save{align-items:center;gap:var(--space-1);height:24px;padding:0 var(--space-2);border:1px dashed var(--color-border-strong);border-radius:var(--radius-full);color:var(--color-text-secondary);font:inherit;font-size:var(--font-size-xs);font-weight:var(--font-weight-medium);cursor:pointer;background:0 0;display:inline-flex}.saved-views-save:hover{border-color:var(--color-brand-border);color:var(--color-brand-text)}.saved-views-popover{width:280px;max-width:calc(100vw - var(--space-4));padding:var(--space-2);border:1px solid var(--color-border-default);border-radius:var(--radius-lg);background:var(--color-bg-surface);box-shadow:var(--shadow-popover);color:var(--color-text-primary);margin:0;position:fixed;inset:auto}.saved-views-popover:not(:popover-open){display:none}.saved-views-menu{flex-direction:column;display:flex}.saved-views-menu button{align-items:center;gap:var(--space-2);height:32px;padding:0 var(--space-2);border-radius:var(--radius-sm);color:var(--color-text-primary);font:inherit;font-size:var(--font-size-sm);text-align:left;cursor:pointer;background:0 0;border:0;display:flex}.saved-views-menu button:hover,.saved-views-menu button:focus-visible{background:var(--color-bg-subtle)}.saved-views-menu .is-danger{color:var(--color-feedback-error-text)}.saved-views-form{gap:var(--space-2);padding:var(--space-1);flex-direction:column;display:flex}.saved-views-form label{gap:var(--space-1);color:var(--color-text-secondary);font-size:var(--font-size-xs);font-weight:var(--font-weight-medium);flex-direction:column;display:flex}.saved-views-error{color:var(--color-feedback-error-text);font-size:var(--font-size-xs);margin:0}.saved-views-actions{justify-content:flex-end;gap:var(--space-2);display:flex}.peek-card{width:320px;max-width:calc(100vw - var(--space-4));padding:var(--space-3);border:1px solid var(--color-border-default);border-radius:var(--radius-lg);background:var(--color-bg-raised);box-shadow:var(--shadow-popover);color:var(--color-text-primary);font-size:var(--font-size-sm);pointer-events:none;opacity:0;transition:opacity .14s ease-out, translate .14s ease-out, overlay .14s allow-discrete, display .14s allow-discrete;margin:0;line-height:20px;position:fixed;inset:auto;translate:0 2px}.peek-card:popover-open{gap:var(--space-2);opacity:1;flex-direction:column;display:flex;translate:0}@starting-style{.peek-card:popover-open{opacity:0;translate:0 2px}}.peek-card p{margin:0}.peek-title{font-weight:var(--font-weight-semibold);-webkit-line-clamp:2;line-clamp:2;-webkit-box-orient:vertical;display:-webkit-box;overflow:hidden}.peek-number{color:var(--color-text-tertiary);font-variant-numeric:tabular-nums}.peek-card .peek-subtitle{margin-top:calc(-1 * var(--space-1));color:var(--color-text-secondary);font-size:var(--font-size-xs)}.peek-message{padding:var(--space-2);border-radius:var(--radius-md);background:var(--color-bg-subtle);flex-direction:column;gap:2px;margin:0;display:flex}.peek-message--empty{color:var(--color-text-tertiary)}.peek-message-meta{color:var(--color-text-tertiary);font-size:var(--font-size-xs);line-height:16px}.peek-message-text{overflow-wrap:anywhere;-webkit-line-clamp:4;line-clamp:4;-webkit-box-orient:vertical;display:-webkit-box;overflow:hidden}.peek-facts{gap:var(--space-1) var(--space-3);font-size:var(--font-size-xs);grid-template-columns:max-content minmax(0,1fr);margin:0;line-height:16px;display:grid}.peek-facts>div{display:contents}.peek-facts dt{color:var(--color-text-tertiary)}.peek-facts dd{overflow-wrap:anywhere;min-width:0;margin:0}.peek-contacts{flex-direction:column;display:flex}.peek-sla--overdue{color:var(--color-feedback-error-text)}.peek-sla--risk{color:var(--color-feedback-warning-text)}.inbox-grid.is-compact .ticket-list{gap:0}.inbox-grid.is-compact .ticket-item{gap:var(--space-2);padding:6px var(--space-2)}.inbox-grid.is-compact .ticket-item-avatar .ui-avatar{width:24px;height:24px;font-size:10px}.inbox-grid.is-compact .ticket-item-channel{width:14px;height:14px;bottom:-4px;right:-4px}.inbox-grid.is-compact .ticket-customer,.inbox-grid.is-compact .ticket-preview{line-height:18px}.inbox-grid.is-compact .ticket-item-footer{margin-top:2px}.inbox-grid.is-compact .ticket-item-footer .ui-pill{height:18px}.inbox-grid.is-compact .ticket-unread{min-width:18px;height:18px;line-height:18px}.inbox-table-page.is-compact .inbox-table td{height:32px}.inbox-table-page.is-compact .inbox-table .ui-avatar{width:20px;height:20px;font-size:9px}.table-columns-popover{width:220px;padding:var(--space-2);border:1px solid var(--color-border-default);border-radius:var(--radius-lg);background:var(--color-bg-surface);box-shadow:var(--shadow-popover);color:var(--color-text-primary);margin:0;position:fixed;inset:auto}.table-columns-popover:not(:popover-open){display:none}.table-columns-popover fieldset{border:0;flex-direction:column;margin:0;padding:0;display:flex}.table-columns-popover legend{padding:var(--space-1) var(--space-2) var(--space-2);color:var(--color-text-tertiary);font-size:var(--font-size-xs);font-weight:var(--font-weight-medium)}.table-columns-popover label{align-items:center;gap:var(--space-2);height:32px;padding:0 var(--space-2);border-radius:var(--radius-sm);font-size:var(--font-size-sm);cursor:pointer;display:flex}.table-columns-popover label:hover{background:var(--color-bg-subtle)}.table-columns-popover input{margin:0}.inbox-table-tools{gap:var(--space-1);display:flex}.inbox-table-tools .icon-button[aria-pressed=true],.inbox-table-tools .icon-button[aria-expanded=true],.queue-tools .icon-button[aria-pressed=true]{background:var(--color-brand-soft);color:var(--color-brand-text)}@media (prefers-reduced-motion:reduce){.peek-card{transition:none;translate:none}}.sla-chip{justify-content:center;align-items:center;gap:var(--space-1);min-width:56px;height:20px;padding:0 var(--space-2);border-radius:var(--radius-sm);background:var(--color-bg-muted);color:var(--color-text-secondary);font-size:var(--font-size-xs);font-weight:var(--font-weight-medium);font-variant-numeric:tabular-nums;white-space:nowrap;flex:none;line-height:16px;display:inline-flex}.sla-chip .icon{flex:none}.sla-chip--overdue{background:var(--color-feedback-error-bg);color:var(--color-feedback-error-text)}.sla-chip--risk{background:var(--color-feedback-warning-bg);color:var(--color-feedback-warning-text)}.sla-chip--snoozed{background:var(--color-status-snoozed-bg);color:var(--color-status-snoozed-text)}.sla-chip--paused{color:var(--color-text-tertiary)}.sla-chip--none{min-width:0;color:var(--color-text-tertiary);background:0 0;padding:0}.sla-ring{color:var(--color-text-secondary);flex:none}.sla-ring-track{stroke:var(--color-border-strong)}.sla-ring-arc{stroke:currentColor;stroke-linecap:round;transition:stroke-dasharray .25s linear}.sla-ring--risk{color:var(--color-feedback-warning-solid)}.sla-ring--overdue{color:var(--color-feedback-error-solid)}@media (prefers-reduced-motion:reduce){.sla-ring-arc{transition:none}}.app-header{z-index:4;justify-content:space-between;align-items:center;gap:var(--space-4);height:var(--size-header);padding:0 var(--space-5);border-bottom:1px solid var(--color-border-default);background:var(--color-bg-surface);flex:none;display:flex;position:sticky;top:0}.app-search{align-items:center;gap:var(--space-2);width:min(440px,50%);height:var(--size-control-md);padding:0 var(--space-2) 0 var(--space-3);border-radius:var(--radius-lg);background:var(--color-bg-muted);color:var(--color-text-tertiary);font:inherit;font-size:var(--font-size-md);text-align:left;cursor:pointer;border:0;display:flex}.app-search:hover{background:var(--color-border-subtle);color:var(--color-text-secondary)}.app-search:focus-visible,.app-header-icon:focus-visible,.presence-trigger:focus-visible{outline:2px solid var(--color-brand-primary);outline-offset:2px}.app-search>span{text-overflow:ellipsis;white-space:nowrap;flex:auto;min-width:0;overflow:hidden}.app-header-tools{align-items:center;gap:var(--space-3);display:flex}.app-header-icon{width:var(--size-control-md);height:var(--size-control-md);border-radius:var(--radius-lg);color:var(--color-text-secondary);cursor:pointer;background:0 0;border:0;place-items:center;display:inline-grid;position:relative}.app-header-icon:hover{background:var(--color-bg-muted);color:var(--color-text-primary)}.app-bell-dot{border:2px solid var(--color-bg-surface);border-radius:var(--radius-full);background:var(--color-feedback-error-solid);box-sizing:content-box;width:8px;height:8px;position:absolute;top:7px;right:8px}.presence-trigger,.presence-option{align-items:center;gap:var(--space-2);font:inherit;font-size:var(--font-size-sm);font-weight:var(--font-weight-semibold);cursor:pointer;display:inline-flex}.presence-trigger{height:var(--size-control-md);padding:0 var(--space-2) 0 var(--space-3);border-radius:var(--radius-lg);border:0}.presence-dot{border-radius:var(--radius-full);background:currentColor;width:8px;height:8px}.presence-trigger.presence--online{background:var(--color-feedback-success-bg);color:var(--color-feedback-success-text)}.presence-trigger.presence--break{background:var(--color-feedback-warning-bg);color:var(--color-feedback-warning-text)}.presence-trigger.presence--offline{background:var(--color-bg-muted);color:var(--color-text-secondary)}.presence-menu,.notification-center{inset:auto;top:calc(var(--size-header) - 4px);right:var(--space-4);padding:var(--space-2);border:1px solid var(--color-border-default);border-radius:var(--radius-lg);background:var(--color-bg-surface);color:var(--color-text-primary);box-shadow:var(--shadow-popover);margin:0;position:fixed}.presence-menu{width:260px;right:64px}.presence-option{width:100%;min-height:var(--size-control-md);padding:0 var(--space-3);border-radius:var(--radius-md);color:var(--color-text-primary);font-weight:var(--font-weight-medium);background:0 0;border:0}.presence-option:hover{background:var(--color-bg-muted)}.presence-option svg{color:var(--color-brand-accent);margin-left:auto}.presence-option.presence--online .presence-dot{background:var(--color-feedback-success-solid)}.presence-option.presence--break .presence-dot{background:var(--color-feedback-warning-solid)}.presence-option.presence--offline .presence-dot{background:var(--color-text-disabled)}.presence-note{margin:var(--space-2) var(--space-3) var(--space-1);color:var(--color-text-tertiary);font-size:var(--font-size-xs)}.notification-center{width:min(380px, calc(100vw - var(--space-4)));max-height:min(560px, calc(100dvh - var(--size-header) - var(--space-4)));padding:0;overflow:auto}.notification-center-heading{padding:var(--space-4) var(--space-4) var(--space-3);background:var(--color-bg-surface);justify-content:space-between;align-items:center;display:flex;position:sticky;top:0}.notification-center-heading h2{font-size:var(--font-size-lg);margin:0}.notification-center-heading .link-button{color:var(--color-brand-accent);font:inherit;cursor:pointer;font-size:var(--font-size-sm);font-weight:var(--font-weight-semibold);background:0 0;border:0;padding:0}.notification-center-heading .link-button:disabled{color:var(--color-text-disabled)}.notification-center-empty,.notification-center-error{padding:var(--space-3) var(--space-4) var(--space-5);color:var(--color-text-secondary);font-size:var(--font-size-sm);margin:0}.notification-center-error{color:var(--color-feedback-error-text)}.notification-list{margin:0;padding:0;list-style:none}.notification-item{gap:var(--space-3);width:100%;padding:var(--space-3) var(--space-4);border:0;border-top:1px solid var(--color-border-subtle);background:var(--color-bg-surface);color:var(--color-text-primary);font:inherit;text-align:left;cursor:pointer;grid-template-columns:32px minmax(0,1fr) auto;display:grid}.notification-item.is-unread{background:var(--color-brand-soft)}.notification-item:hover{background:var(--color-bg-muted)}.notification-icon{border-radius:var(--radius-full);background:var(--color-bg-muted);width:32px;height:32px;color:var(--color-text-secondary);place-items:center;display:grid}.notification-item--mention .notification-icon{background:var(--color-brand-soft);color:var(--color-brand-accent)}.notification-item--sla_warning .notification-icon{background:var(--color-feedback-warning-bg);color:var(--color-feedback-warning-text)}.notification-item--news .notification-icon{background:var(--color-feedback-error-bg);color:var(--color-feedback-error-text)}.notification-item.is-unread .notification-icon{background:var(--color-bg-surface)}.notification-text{flex-direction:column;gap:2px;min-width:0;display:flex}.notification-text strong{font-size:var(--font-size-sm);font-weight:var(--font-weight-semibold)}.notification-text span{color:var(--color-text-secondary);font-size:var(--font-size-xs);-webkit-line-clamp:2;-webkit-box-orient:vertical;line-height:16px;display:-webkit-box;overflow:hidden}.notification-item time{color:var(--color-text-tertiary);font-size:var(--font-size-xs);white-space:nowrap}.notification-more{margin:var(--space-2) var(--space-4) var(--space-4)}.command-palette{width:min(640px, calc(100vw - var(--space-6)));border-radius:var(--radius-xl);background:var(--color-bg-surface);max-height:calc(100dvh - 160px);color:var(--color-text-primary);box-shadow:var(--shadow-modal);border:0;margin:120px auto auto;padding:0;overflow:hidden}.command-palette[open]{flex-direction:column;display:flex}.command-palette::backdrop{background:var(--color-bg-overlay)}.command-palette-search{align-items:center;gap:var(--space-3);padding:var(--space-4) var(--space-5);border-bottom:1px solid var(--color-border-default);color:var(--color-text-secondary);display:flex}.command-palette-search input{min-width:0;color:var(--color-text-primary);font:inherit;font-size:var(--font-size-lg);font-weight:var(--font-weight-medium);background:0 0;border:0;outline:0;flex:auto}.command-palette-results{min-height:0;padding:var(--space-2);flex:auto;overflow:auto}.command-palette-section{margin:var(--space-2) var(--space-3) var(--space-1);color:var(--color-text-tertiary);font-size:var(--font-size-xs);font-weight:var(--font-weight-medium)}.command-palette-option{align-items:center;gap:var(--space-3);min-height:38px;padding:0 var(--space-3);border-radius:var(--radius-md);color:var(--color-text-primary);font-size:var(--font-size-md);cursor:pointer;display:flex}.command-palette-option>svg{color:var(--color-text-secondary);flex:none}.command-palette-option[aria-selected=true]{background:var(--color-bg-muted)}.command-palette-label{text-overflow:ellipsis;white-space:nowrap;flex:auto;min-width:0;overflow:hidden}.command-palette-hint{color:var(--color-text-tertiary);font-size:var(--font-size-xs);flex:none}.command-palette-empty{padding:var(--space-4) var(--space-3);color:var(--color-text-secondary);font-size:var(--font-size-sm);margin:0}.command-palette-footer{gap:var(--space-4);padding:var(--space-3) var(--space-5);background:var(--color-bg-subtle);color:var(--color-text-tertiary);font-size:var(--font-size-xs);flex-wrap:wrap;display:flex}.ticket-viewers{justify-content:flex-end;align-items:center;gap:var(--space-2);min-width:0;color:var(--color-text-tertiary);font-size:var(--font-size-xs);white-space:nowrap;flex:1 1 0;display:inline-flex}.ticket-viewers-text{text-overflow:ellipsis;min-width:0;overflow:hidden}.ticket-viewers-avatars{flex:none;display:inline-flex}.ticket-viewers+.ticket-stepper{margin-left:var(--space-3)}.ticket-viewers-avatars .ui-avatar+.ui-avatar{box-shadow:0 0 0 2px var(--color-bg-surface);margin-left:-6px}.message-mention{color:var(--color-note-action);font-weight:var(--font-weight-medium)}.mention-picker{bottom:calc(100% + var(--space-2));z-index:20;width:min(360px,100%);max-height:min(320px,56dvh);padding:var(--space-2);border:1px solid var(--color-border-default);border-radius:var(--radius-lg);background:var(--color-bg-surface);box-shadow:var(--shadow-popover);position:absolute;left:0;overflow:auto}.mention-picker ul{margin:0;padding:0;list-style:none}.mention-option{align-items:center;gap:var(--space-2);min-height:36px;padding:0 var(--space-2);border-radius:var(--radius-md);font-size:var(--font-size-sm);cursor:pointer;display:flex}.mention-option.is-active{background:var(--color-bg-muted)}.mention-option-name{text-overflow:ellipsis;white-space:nowrap;flex:auto;min-width:0;overflow:hidden}.mention-option small{color:var(--color-text-tertiary);font-size:var(--font-size-xs)}.watcher-list{gap:var(--space-2);flex-direction:column;margin:0;padding:0;list-style:none;display:flex}.watcher-list li{align-items:center;gap:var(--space-2);font-size:var(--font-size-sm);display:flex}.watcher-list li>span{flex:auto;min-width:0}.watcher-add{width:100%;height:var(--size-control-sm);margin-top:var(--space-3);padding:0 var(--space-2);border:1px solid var(--color-border-strong);border-radius:var(--radius-md);background:var(--color-bg-surface);color:var(--color-text-secondary);font:inherit;font-size:var(--font-size-sm)}.toast-region{right:var(--space-6);bottom:calc(var(--toast-lift,0px) + var(--space-6));z-index:1000;align-items:flex-end;gap:var(--space-2);pointer-events:none;flex-direction:column;display:flex;position:fixed}.toast{align-items:center;gap:var(--space-3);width:min(380px, calc(100vw - var(--space-8)));padding:var(--space-3) var(--space-3) var(--space-3) var(--space-4);border-radius:var(--radius-lg);background:var(--color-bg-inverse);color:var(--color-text-inverse);box-shadow:var(--shadow-popover);display:flex;position:relative;overflow:hidden}@media (prefers-reduced-motion:no-preference){.toast{transition:opacity .16s ease-out,translate .16s ease-out}@starting-style{.toast{opacity:0;translate:0 8px}}}.toast>svg{flex:none}.toast--success>svg{color:var(--color-feedback-success-solid)}.toast--error>svg{color:var(--color-feedback-error-solid)}.toast--info>svg{color:var(--color-feedback-info-solid)}.toast p{min-width:0;font-size:var(--font-size-sm);font-weight:var(--font-weight-medium);flex:auto;margin:0;line-height:18px}.toast-action,.toast-close{pointer-events:auto;font:inherit;cursor:pointer;background:0 0;border:0;flex:none}.toast-action{height:28px;padding:0 var(--space-3);border:1px solid color-mix(in srgb, var(--color-text-inverse) 28%, transparent);border-radius:var(--radius-md);color:var(--color-text-inverse);font-size:var(--font-size-sm);font-weight:var(--font-weight-medium)}.toast-action:hover{border-color:color-mix(in srgb, var(--color-text-inverse) 56%, transparent);background:color-mix(in srgb, var(--color-text-inverse) 10%, transparent)}.toast-countdown{background:var(--color-brand-inverse);transform-origin:0;width:100%;height:2px;animation:toast-drain var(--toast-life,5s) linear forwards;position:absolute;bottom:0;left:0}.toast.is-paused .toast-countdown{animation:none}@keyframes toast-drain{to{transform:scaleX(0)}}@media (prefers-reduced-motion:reduce){.toast-countdown{animation-timing-function:steps(5,end)}}.toast-close{border-radius:var(--radius-sm);width:24px;height:24px;color:var(--color-text-disabled);place-items:center;display:grid}.toast-close:hover{color:var(--color-text-inverse)}.toast-action:focus-visible,.toast-close:focus-visible{outline:2px solid var(--color-brand-inverse);outline-offset:2px}.confirm-dialog{width:min(480px, calc(100vw - var(--space-6)));border-radius:var(--radius-xl);background:var(--color-bg-surface);color:var(--color-text-primary);box-shadow:var(--shadow-modal);border:0;padding:0;overflow:hidden}.confirm-dialog::backdrop{background:var(--color-bg-overlay)}.confirm-dialog-heading{justify-content:space-between;align-items:center;gap:var(--space-3);padding:var(--space-6) var(--space-6) var(--space-3);display:flex}.confirm-dialog-heading h2{font-size:var(--font-size-xl);margin:0}.confirm-dialog>p{padding:0 var(--space-6) var(--space-6);color:var(--color-text-secondary);font-size:var(--font-size-md);margin:0;line-height:20px}.confirm-dialog-footer{justify-content:flex-end;gap:var(--space-2);padding:var(--space-4) var(--space-6);background:var(--color-bg-subtle);display:flex}.button.danger{border-color:var(--color-feedback-error-action);background:var(--color-feedback-error-action);color:var(--color-text-inverse)}.button.danger:not(:disabled):hover{background:var(--color-feedback-error-action);filter:brightness(.92)}@media (width>=861px){.has-header main.customers-main{height:calc(100dvh - var(--size-header))}}@media (width<=760px){.app-header{padding:0 var(--space-3)}.app-search{flex:auto;width:auto}.app-search kbd{display:none}.presence-trigger{padding:0 var(--space-2)}.presence-label{display:none}.presence-menu{right:var(--space-3)}.toast-region{right:var(--space-3);bottom:calc(var(--toast-lift,0px) + var(--space-3));left:var(--space-3);align-items:stretch}.toast{width:auto}}@media (width<=480px){.app-search>span{display:none}.app-search{width:var(--size-control-md);flex:none;justify-content:center;padding:0}}.admin-layout{grid-template-columns:264px minmax(0,1fr);min-height:100dvh;display:grid}.admin-nav{gap:var(--space-5);padding:var(--space-6) var(--space-3);border-right:1px solid var(--color-border-default);background:var(--color-bg-surface);flex-direction:column;display:flex}.admin-nav>h2{margin:0 var(--space-2);font-size:var(--font-size-lg);font-weight:var(--font-weight-semibold);line-height:24px}.admin-nav nav{gap:var(--space-4);flex-direction:column;display:flex}.admin-nav-group h3{margin:0 var(--space-2) var(--space-1);color:var(--color-text-tertiary);font-size:var(--font-size-xs);font-weight:var(--font-weight-medium);line-height:16px}.admin-nav-list{flex-direction:column;gap:2px;margin:0;padding:0;list-style:none;display:flex}.admin-nav-item{align-items:center;gap:var(--space-3);width:100%;height:var(--size-control-md);padding:0 var(--space-3) 0 var(--space-2);border-radius:var(--radius-md);color:var(--color-text-secondary);font:inherit;font-size:var(--font-size-md);font-weight:var(--font-weight-medium);text-align:left;cursor:pointer;background:0 0;border:0;display:flex}.admin-nav-item .icon{color:var(--color-text-tertiary)}.admin-nav-item>span:first-of-type{text-overflow:ellipsis;white-space:nowrap;flex:auto;min-width:0;overflow:hidden}.admin-nav-count{color:var(--color-text-disabled);font-size:var(--font-size-xs);font-weight:var(--font-weight-semibold);font-variant-numeric:tabular-nums}.admin-nav-item:hover{background:var(--color-bg-subtle);color:var(--color-text-primary)}.admin-nav-item[aria-current=page]{background:var(--color-brand-soft);color:var(--color-brand-text);font-weight:var(--font-weight-semibold)}.admin-nav-item[aria-current=page] .icon,.admin-nav-item[aria-current=page] .admin-nav-count{color:var(--color-brand-accent)}.admin-content{min-width:0;padding:var(--space-8)}.admin-heading{justify-content:space-between;align-items:flex-start;gap:var(--space-5);margin-bottom:var(--space-6);display:flex}.admin-heading h1{font-size:var(--font-size-3xl);font-weight:var(--font-weight-bold);margin:0;line-height:32px}.admin-heading p{margin:var(--space-1) 0 0;color:var(--color-text-tertiary);font-size:var(--font-size-sm);line-height:20px}.admin-heading-actions{gap:var(--space-2);flex:none;display:flex}.admin-notice,.save-notice{margin:0 0 var(--space-4);padding:var(--space-2) var(--space-3);border-radius:var(--radius-md);background:var(--color-feedback-success-bg);color:var(--color-feedback-success-text);font-size:var(--font-size-sm);line-height:20px}.load-error{margin:0 0 var(--space-4);padding:var(--space-3);border-radius:var(--radius-lg);background:var(--color-feedback-error-bg);color:var(--color-feedback-error-text);font-size:var(--font-size-sm)}.load-error p{margin:0 0 var(--space-2)}.admin-hint{margin:var(--space-3) 0 0;color:var(--color-text-tertiary);font-size:var(--font-size-xs);line-height:18px}.admin-empty{align-items:center;gap:var(--space-2);padding:var(--space-8) var(--space-6);text-align:center;flex-direction:column;display:flex}.admin-empty h2{font-size:var(--font-size-lg);font-weight:var(--font-weight-semibold);margin:0;line-height:24px}.admin-empty p{color:var(--color-text-tertiary);font-size:var(--font-size-sm);margin:0}.admin-empty .ui-button{margin-top:var(--space-2)}@media (width<=1280px){.admin-content{padding:var(--space-6)}}@media (width<=1080px){.admin-layout{grid-template-columns:232px minmax(0,1fr)}}@media (width<=760px){.admin-layout{grid-template-columns:minmax(0,1fr)}.admin-nav{gap:var(--space-3);padding:var(--space-4);border-right:0;border-bottom:1px solid var(--color-border-default)}.admin-nav nav{gap:var(--space-1);flex-direction:row;overflow-x:auto}.admin-nav-group{display:contents}.admin-nav-group h3{display:none}.admin-nav-list{gap:var(--space-1);flex-direction:row}.admin-nav-item{white-space:nowrap;width:auto}.admin-content{padding:var(--space-5) var(--space-4)}.admin-heading{flex-wrap:wrap}.admin-heading h1{font-size:var(--font-size-2xl);line-height:28px}}.admin-table-panel{overflow-x:auto}.admin-table{border-collapse:collapse;width:100%;font-size:var(--font-size-sm);text-align:left;line-height:20px}.admin-table th,.admin-table td{padding:var(--space-3) var(--space-4);border-bottom:1px solid var(--color-border-subtle);vertical-align:middle}.admin-table thead th{background:var(--color-bg-subtle);border-bottom-color:var(--color-border-default);color:var(--color-text-tertiary);font-size:var(--font-size-xs);font-weight:var(--font-weight-medium);white-space:nowrap;line-height:16px}.admin-table tbody th{font-weight:var(--font-weight-semibold)}.admin-table tbody tr:last-child>*{border-bottom:0}.admin-table tbody tr:hover>*{background:var(--color-bg-subtle)}.admin-numeric{text-align:right;font-variant-numeric:tabular-nums}.admin-link,.entity-link{color:var(--color-text-primary);font:inherit;font-weight:var(--font-weight-semibold);text-align:left;cursor:pointer;background:0 0;border:0;flex-direction:column;align-items:flex-start;padding:0;display:inline-flex}.admin-link:hover,.entity-link:hover{color:var(--color-brand-accent)}.entity-link small{color:var(--color-text-tertiary);font-size:var(--font-size-xs);font-weight:var(--font-weight-regular);margin-top:2px}.admin-chips{gap:var(--space-1);flex-wrap:wrap;max-width:360px;display:flex}.admin-chip{height:22px;padding:0 var(--space-2);border-radius:var(--radius-sm);background:var(--color-brand-soft);color:var(--color-brand-text);font-size:var(--font-size-xs);font-weight:var(--font-weight-medium);white-space:nowrap;align-items:center;line-height:16px;display:inline-flex}.admin-chip--admin{background:var(--color-status-snoozed-bg);color:var(--color-status-snoozed-text)}.admin-status{height:22px;padding:0 var(--space-2);border-radius:var(--radius-sm);background:var(--color-bg-muted);color:var(--color-text-secondary);font-size:var(--font-size-xs);font-weight:var(--font-weight-semibold);white-space:nowrap;align-items:center;line-height:16px;display:inline-flex}.admin-status--active{background:var(--color-feedback-success-bg);color:var(--color-feedback-success-text)}.admin-muted{color:var(--color-text-tertiary);font-weight:var(--font-weight-regular)}.admin-filters{gap:var(--space-2);margin:0 0 var(--space-4);flex-wrap:wrap;display:flex}.admin-search{align-items:center;gap:var(--space-2);min-width:200px;max-width:320px;height:var(--size-control-md);padding:0 var(--space-3);border:1px solid var(--color-border-strong);border-radius:var(--radius-lg);background:var(--color-bg-surface);color:var(--color-text-tertiary);flex:240px;display:flex}.admin-search:focus-within{outline:2px solid var(--color-brand-primary);outline-offset:1px}.admin-search input{min-width:0;height:100%;color:var(--color-text-primary);font:inherit;font-size:var(--font-size-md);background:0 0;border:0;outline:0;flex:auto;padding:0}.admin-filters select{width:192px;height:var(--size-control-md);padding:0 var(--space-8) 0 var(--space-3);border:1px solid var(--color-border-strong);border-radius:var(--radius-lg);background:var(--color-bg-surface) var(--chevron-down) no-repeat right var(--space-3) center;color:var(--color-text-primary);font:inherit;font-size:var(--font-size-md);appearance:none;cursor:pointer}.admin-filters select:focus-visible{outline:2px solid var(--color-brand-primary);outline-offset:1px}@media (width<=760px){.admin-table th,.admin-table td{padding:var(--space-3)}.admin-search{flex:100%;max-width:none}.admin-filters select{flex:40%;width:auto;min-width:0}}.admin-panel{border-left:1px solid var(--color-border-default);width:400px;box-shadow:var(--shadow-modal)}.admin-panel::backdrop{background:var(--color-bg-overlay)}.admin-panel-heading{align-items:center;gap:var(--space-3);padding:var(--space-5) var(--space-6) var(--space-4);flex:none;display:flex}.admin-panel-heading>div{flex-direction:column;flex:auto;min-width:0;display:flex}.admin-panel-heading>div>span{color:var(--color-text-tertiary);font-size:var(--font-size-xs);line-height:16px}.admin-panel-heading h2{font-size:var(--font-size-xl);font-weight:var(--font-weight-semibold);overflow-wrap:anywhere;margin:0;line-height:24px}.admin-panel-heading small{color:var(--color-text-tertiary);font-size:var(--font-size-sm);overflow-wrap:anywhere;line-height:20px}.admin-panel-heading .ui-icon-button{align-self:flex-start}.admin-panel .editor-error{margin:0 var(--space-6) var(--space-3);padding:var(--space-3);border-radius:var(--radius-lg)}.admin-panel-body{min-height:0;padding:0 var(--space-6) var(--space-5);flex:auto;overflow:auto}.admin-panel-body>fieldset{gap:var(--space-4);border:0;flex-direction:column;min-width:0;margin:0;padding:0;display:flex}:is(.admin-panel,.templates-editor) .field{gap:var(--space-1);color:var(--color-text-primary);font-size:var(--font-size-sm);font-weight:var(--font-weight-medium);margin:0}:is(.admin-panel,.templates-editor) .field small{color:var(--color-text-tertiary);font-size:var(--font-size-xs);font-weight:var(--font-weight-regular);line-height:16px}:is(.admin-panel,.templates-editor) .field textarea{width:100%;padding:var(--space-2) var(--space-3);border:1px solid var(--color-border-strong);border-radius:var(--radius-lg);font:inherit;font-size:var(--font-size-md);resize:vertical}:is(.admin-panel,.templates-editor) .checkbox-field{color:var(--color-text-primary);font-size:var(--font-size-md);align-items:center;margin:0}:is(.admin-panel,.templates-editor) .field-hint{color:var(--color-text-tertiary);font-size:var(--font-size-xs);margin:0;line-height:16px}.admin-panel .admin-checkbox-hint{margin-top:calc(var(--space-3) * -1);padding-left:var(--space-6)}.admin-panel-section,:is(.admin-panel,.templates-editor) .form-section{gap:var(--space-3);padding-top:var(--space-4);border-top:1px solid var(--color-border-default);flex-direction:column;margin:0;display:flex}.admin-panel-section h3,:is(.admin-panel,.templates-editor) .form-section h3{justify-content:space-between;align-items:baseline;gap:var(--space-2);color:var(--color-text-primary);font-size:var(--font-size-sm);font-weight:var(--font-weight-semibold);margin:0;line-height:20px;display:flex}.admin-panel-section h3 small,:is(.admin-panel,.templates-editor) .form-section h3 small{color:var(--color-text-tertiary);font-size:var(--font-size-xs);font-weight:var(--font-weight-regular)}.admin-panel-tabs{margin:0}.admin-google{align-items:flex-start;gap:var(--space-3);padding:var(--space-3) var(--space-4);border-radius:var(--radius-lg);background:var(--color-bg-subtle);display:flex}.admin-google .icon{color:var(--color-feedback-success-solid);margin-top:2px}.admin-google--waiting .icon{color:var(--color-feedback-warning-solid)}.admin-google--password .icon{color:var(--color-text-tertiary)}.admin-google div{flex-direction:column;gap:2px;min-width:0;display:flex}.admin-google strong{font-size:var(--font-size-sm);font-weight:var(--font-weight-semibold);line-height:20px}.admin-google span{color:var(--color-text-tertiary);font-size:var(--font-size-xs);line-height:16px}.admin-role-group{gap:var(--space-2);flex-direction:column;display:flex}.admin-role-group h4{color:var(--color-brand-accent);font-size:var(--font-size-sm);font-weight:var(--font-weight-semibold);margin:0;line-height:20px}.admin-role-group h4 small{color:var(--color-text-tertiary);font-weight:var(--font-weight-regular)}.admin-role-options{gap:var(--space-2) var(--space-4);grid-template-columns:repeat(2,minmax(0,1fr));display:grid}.effective-access{gap:var(--space-2);flex-direction:column;margin:0;padding:0;list-style:none;display:flex}.effective-access li{align-items:center;gap:var(--space-2);padding:var(--space-3) var(--space-4);border-radius:var(--radius-lg);background:var(--color-bg-subtle);display:flex}.effective-access li>div{flex-direction:column;flex:auto;min-width:0;display:flex}.effective-access strong{font-size:var(--font-size-sm);font-weight:var(--font-weight-semibold);line-height:20px}.effective-access small{color:var(--color-text-tertiary);font-size:var(--font-size-xs);line-height:16px}.effective-access li.is-added{background:var(--color-feedback-success-bg)}.effective-access li.is-removed{background:var(--color-feedback-error-bg)}.effective-access li.is-changed{background:var(--color-feedback-info-bg)}.effective-access li.is-removed strong{color:var(--color-text-secondary);text-decoration:line-through}.admin-change{height:22px;padding:0 var(--space-2);border-radius:var(--radius-sm);font-size:var(--font-size-xs);font-weight:var(--font-weight-semibold);white-space:nowrap;flex:none;align-items:center;gap:2px;display:inline-flex}.admin-change--added{background:var(--color-feedback-success-solid);color:var(--color-text-inverse)}.admin-change--removed{background:var(--color-feedback-error-action);color:var(--color-text-inverse)}.admin-level{height:22px;padding:0 var(--space-2);border:1px solid var(--color-border-default);border-radius:var(--radius-sm);background:var(--color-bg-surface);color:var(--color-text-secondary);font-size:var(--font-size-xs);font-weight:var(--font-weight-medium);white-space:nowrap;flex:none;align-items:center;display:inline-flex}.line-grant{align-items:center;gap:var(--space-2);min-width:0;padding:var(--space-2) 0;border:0;border-bottom:1px solid var(--color-border-subtle);grid-template-columns:48px minmax(0,1fr);margin:0;display:grid}.line-grant legend{float:left;font-size:var(--font-size-sm);font-weight:var(--font-weight-semibold);overflow-wrap:anywhere;padding:0}.line-grant legend small{color:var(--color-text-tertiary);font-weight:var(--font-weight-regular)}.grant-options{justify-content:flex-end;gap:var(--space-1);flex-wrap:wrap;display:flex}.grant-options label{height:28px;padding:0 var(--space-2);border:1px solid var(--color-border-default);border-radius:var(--radius-md);color:var(--color-text-secondary);font-size:var(--font-size-xs);white-space:nowrap;cursor:pointer;align-items:center;display:inline-flex;position:relative}.grant-options label:hover{border-color:var(--color-border-strong)}.grant-options label:has(input:checked){border-color:var(--color-brand-border);background:var(--color-brand-soft);color:var(--color-brand-text);font-weight:var(--font-weight-semibold)}.grant-options input{opacity:0;cursor:pointer;width:100%;height:100%;margin:0;position:absolute;inset:0}.grant-options label:has(input:focus-visible){outline:2px solid var(--color-brand-primary);outline-offset:1px}.admin-panel-footer{justify-content:flex-end;align-items:center;gap:var(--space-2);padding:var(--space-4) var(--space-6);border-top:1px solid var(--color-border-default);background:var(--color-bg-surface);flex:none;display:flex}.admin-panel-changes{color:var(--color-text-tertiary);font-size:var(--font-size-sm);margin-right:auto}@media (width<=760px){.admin-panel{width:100vw}.admin-panel-heading{padding:var(--space-4)}.admin-panel-body{padding:0 var(--space-4) var(--space-4)}.admin-panel-footer{padding:var(--space-3) var(--space-4)}.admin-panel .editor-error{margin:0 var(--space-4) var(--space-3)}}.audit-filters .date-range{flex:0 auto}.audit-filters select{text-overflow:ellipsis;white-space:nowrap;width:224px;overflow:hidden}.audit-table tbody tr{cursor:pointer}.audit-table td{vertical-align:top;overflow-wrap:anywhere}.audit-when{color:var(--color-text-secondary);font-variant-numeric:tabular-nums;white-space:nowrap}.audit-kind{color:var(--color-text-tertiary);font-size:var(--font-size-xs);line-height:16px;display:block}.audit-more{align-items:center;gap:var(--space-2);margin-top:var(--space-4);flex-direction:column;display:flex}.audit-more p{color:var(--color-feedback-error-text);font-size:var(--font-size-sm);margin:0}.audit-none{color:var(--color-text-tertiary);font-size:var(--font-size-sm);margin:0;line-height:20px}.audit-changes{gap:var(--space-3);flex-direction:column;margin:0;display:flex}.audit-changes>div{gap:var(--space-1);flex-direction:column;min-width:0;display:flex}.audit-changes dt{color:var(--color-text-tertiary);font-size:var(--font-size-xs);overflow-wrap:anywhere;line-height:16px}.audit-changes dd{align-items:baseline;gap:var(--space-1) var(--space-2);font-size:var(--font-size-sm);overflow-wrap:anywhere;white-space:pre-wrap;flex-wrap:wrap;margin:0;line-height:20px;display:flex}.audit-before{color:var(--color-text-secondary)}.audit-arrow{color:var(--color-text-tertiary)}.audit-arrow:before{content:"→"}.audit-after{font-weight:var(--font-weight-medium)}.admin-employees tbody th{min-width:260px;font-weight:var(--font-weight-regular)}.admin-person{align-items:center;gap:var(--space-3);color:inherit;font:inherit;text-align:left;cursor:pointer;background:0 0;border:0;padding:0;display:flex}.admin-person>span:last-child{flex-direction:column;min-width:0;display:flex}.admin-person strong{color:var(--color-text-primary);font-size:var(--font-size-md);font-weight:var(--font-weight-semibold);line-height:20px}.admin-person small{color:var(--color-text-tertiary);font-size:var(--font-size-xs);overflow-wrap:anywhere;line-height:16px}.admin-person:hover strong{color:var(--color-brand-accent)}.admin-signin{align-items:center;gap:var(--space-1);color:var(--color-text-secondary);font-size:var(--font-size-xs);margin:2px 0 0 44px;line-height:16px;display:flex}.admin-signin .icon{color:var(--color-feedback-success-solid)}.admin-signin--waiting{color:var(--color-feedback-warning-text)}.admin-signin--waiting .icon{color:var(--color-feedback-warning-solid)}@media (width<=760px){.admin-employees tbody th{min-width:0}.admin-employees .admin-employees-roles,.admin-employees .admin-numeric{display:none}}.admin-matrix-scroll{overflow-x:auto}.admin-matrix{width:max-content;min-width:100%}.admin-matrix th,.admin-matrix td{padding:var(--space-2);text-align:center}.admin-matrix thead th{white-space:nowrap}.admin-matrix thead tr:first-child th{border-bottom-color:var(--color-border-subtle)}.admin-matrix-product{color:var(--color-text-secondary);font-weight:var(--font-weight-semibold)}.admin-matrix-level{min-width:84px;font-weight:var(--font-weight-regular)}.admin-matrix .admin-matrix-product,.admin-matrix .admin-matrix-first{border-left:1px solid var(--color-border-subtle)}.admin-matrix .admin-matrix-role{z-index:1;min-width:240px;max-width:300px;padding-left:var(--space-4);background:var(--color-bg-surface);box-shadow:inset -1px 0 0 var(--color-border-default);text-align:left;position:sticky;left:0}.admin-matrix thead .admin-matrix-role{z-index:2;background:var(--color-bg-subtle)}.admin-matrix tbody tr:hover>.admin-matrix-role{background:var(--color-bg-subtle)}.admin-matrix-name{justify-content:space-between;align-items:center;gap:var(--space-2);display:flex}.admin-matrix .admin-numeric{padding-right:var(--space-4)}.admin-cell{min-width:32px;height:24px;padding:0 var(--space-2);border-radius:var(--radius-sm);color:var(--color-text-disabled);font:inherit;font-size:var(--font-size-xs);font-weight:var(--font-weight-semibold);cursor:pointer;background:0 0;border:1px solid #0000;justify-content:center;align-items:center;line-height:16px;display:inline-flex}.admin-cell:hover:not(:disabled){border-color:var(--color-border-strong)}.admin-cell--view{background:var(--color-feedback-info-bg);color:var(--color-feedback-info-text)}.admin-cell--work{background:var(--color-feedback-success-bg);color:var(--color-feedback-success-text)}.admin-cell:disabled{opacity:.55;cursor:progress}.admin-structure{gap:var(--space-4);flex-direction:column;display:flex}.admin-product{overflow:hidden}.admin-product-heading{align-items:center;gap:var(--space-3);padding:var(--space-3) var(--space-3) var(--space-3) var(--space-4);border-bottom:1px solid var(--color-border-default);display:flex}.admin-product-heading h2{font-size:var(--font-size-lg);font-weight:var(--font-weight-semibold);margin:0;line-height:24px}.admin-product-heading .admin-muted{font-size:var(--font-size-sm)}.admin-product-heading .ui-button{margin-left:auto}.admin-product-empty{padding:var(--space-4);color:var(--color-text-tertiary);font-size:var(--font-size-sm);margin:0}.admin-groups thead th:first-child{width:50%}.admin-groups thead th{background:var(--color-bg-surface)}.templates-admin{gap:var(--space-4);flex-direction:column;display:flex}.templates-layout{align-items:start;gap:var(--space-5);grid-template-columns:minmax(320px,400px) minmax(0,1fr);display:grid}.templates-list,.templates-editor{padding:var(--space-4)}.templates-toolbar{gap:var(--space-2);margin-bottom:var(--space-3);display:flex}.templates-toolbar input{min-width:0;height:var(--size-control-md);padding:0 var(--space-3);border:1px solid var(--color-border-strong);border-radius:var(--radius-lg);background:var(--color-bg-surface);font:inherit;font-size:var(--font-size-md);flex:auto}.template-groups{gap:var(--space-1);margin-bottom:var(--space-3);flex-wrap:wrap;display:flex}.template-groups button{height:24px;padding:0 var(--space-2);border:1px solid var(--color-border-default);border-radius:var(--radius-full);background:var(--color-bg-surface);color:var(--color-text-secondary);font:inherit;font-size:var(--font-size-xs);cursor:pointer}.template-groups button:hover{border-color:var(--color-border-strong)}.template-groups button[aria-pressed=true]{border-color:var(--color-bg-inverse);background:var(--color-bg-inverse);color:var(--color-text-inverse)}.template-items{gap:var(--space-1);flex-direction:column;margin:0;padding:0;list-style:none;display:flex}.template-item{align-items:center;gap:var(--space-3);width:100%;padding:var(--space-2) var(--space-3);border-radius:var(--radius-lg);font:inherit;text-align:left;cursor:pointer;background:0 0;border:1px solid #0000;grid-template-columns:20px minmax(0,1fr) auto;display:grid}.template-item:hover{background:var(--color-bg-subtle)}.template-item[aria-current=true]{border-color:var(--color-brand-border);background:var(--color-brand-soft)}.template-item svg{color:var(--color-text-tertiary)}.template-item.is-macro svg{color:var(--color-feedback-warning-solid)}.template-item span{flex-direction:column;min-width:0;display:flex}.template-item strong{font-size:var(--font-size-md);font-weight:var(--font-weight-semibold);text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.template-item small{color:var(--color-text-tertiary);font-size:var(--font-size-xs)}.template-item code{padding:2px var(--space-2);border-radius:var(--radius-md);background:var(--color-bg-muted);color:var(--color-text-secondary);font-size:var(--font-size-xs)}.templates-placeholder{min-height:240px;color:var(--color-text-tertiary);place-items:center;display:grid}.templates-editor fieldset{gap:var(--space-4);border:0;flex-direction:column;min-width:0;margin:0;padding:0;display:flex}.template-fields{gap:var(--space-3);grid-template-columns:minmax(0,1.4fr) minmax(0,1fr) minmax(0,1fr);display:grid}.code-input{border:1px solid var(--color-border-strong);border-radius:var(--radius-lg);background:var(--color-bg-surface);align-items:center;display:flex}.code-input:focus-within{outline:2px solid var(--color-brand-primary);outline-offset:1px}.code-input>span{padding-left:var(--space-3);color:var(--color-text-tertiary)}.templates-editor .code-input input{box-shadow:none;border:0;outline:0;padding-left:2px}.template-lines{gap:var(--space-2);border:0;flex-direction:column;min-width:0;margin:0;padding:0;display:flex}.template-lines legend{margin-bottom:var(--space-1);font-size:var(--font-size-sm);font-weight:var(--font-weight-medium);padding:0}.role-options{gap:var(--space-2) var(--space-4);grid-template-columns:repeat(2,minmax(0,1fr));display:grid}.template-languages{align-self:flex-start}.template-body{border:1px solid var(--color-border-strong);border-radius:var(--radius-lg)}.template-body:focus-within{outline:2px solid var(--color-brand-primary);outline-offset:1px}.templates-editor .template-body textarea{width:100%;min-height:140px;padding:var(--space-3);border-radius:var(--radius-lg) var(--radius-lg) 0 0;box-shadow:none;font:inherit;font-size:var(--font-size-md);resize:vertical;border:0;outline:0;line-height:22px}.template-variables{align-items:center;gap:var(--space-2);padding:var(--space-2) var(--space-3);border-top:1px solid var(--color-border-subtle);color:var(--color-text-tertiary);font-size:var(--font-size-xs);flex-wrap:wrap;display:flex}.template-variables button{height:24px;padding:0 var(--space-2);border-radius:var(--radius-md);background:var(--color-brand-soft);color:var(--color-brand-text);font:inherit;font-size:var(--font-size-xs);cursor:pointer;border:0}.macro-action{align-items:center;gap:var(--space-3);margin-bottom:var(--space-2);padding:var(--space-2) var(--space-3);border-radius:var(--radius-lg);background:var(--color-bg-subtle);grid-template-columns:20px 120px minmax(0,1fr) auto;display:grid}.macro-action svg{color:var(--color-feedback-warning-solid)}.macro-action>span{color:var(--color-text-tertiary);font-size:var(--font-size-sm)}.macro-action select{height:var(--size-control-sm);padding:0 var(--space-3);border:1px solid var(--color-border-strong);border-radius:var(--radius-md);background:var(--color-bg-surface);font:inherit;font-size:var(--font-size-sm)}.macro-add{gap:var(--space-2);display:flex}.macro-add-trigger{align-items:center;gap:var(--space-2);display:inline-flex}.template-footer{align-items:center;gap:var(--space-3);margin-top:var(--space-5);display:flex}.template-footer .muted{color:var(--color-text-tertiary);font-size:var(--font-size-xs);margin-right:auto}.danger-link{color:var(--color-feedback-error-text)}.templates-editor .editor-actions{justify-content:flex-end;gap:var(--space-2);display:flex}@media (width<=1100px){.templates-layout,.template-fields{grid-template-columns:minmax(0,1fr)}}.dictionaries-admin{gap:var(--space-4);flex-direction:column;display:flex}.dictionaries-admin>.ui-segmented{align-self:flex-start;max-width:100%;overflow-x:auto}.dictionaries-admin>.ui-segmented .ui-segmented__item{flex:none}.dictionaries-section,.fields-admin{gap:var(--space-3);flex-direction:column;display:flex}.dictionaries-toolbar{align-items:center;gap:var(--space-2);display:flex}.dictionaries-toolbar input[type=search]{width:240px;height:var(--size-control-md);padding:0 var(--space-3);border:1px solid var(--color-border-strong);border-radius:var(--radius-lg);background:var(--color-bg-surface);font:inherit;font-size:var(--font-size-md)}.dictionary-list{padding:0;overflow:auto}.dictionary-list td{white-space:nowrap}.dictionary-list tr[aria-current=true]>*{background:var(--color-brand-soft)}@media (width>=1101px){.dictionaries-admin .templates-layout{grid-template-columns:minmax(0,3fr) minmax(340px,2fr)}}.field-row{gap:var(--space-3);grid-template-columns:repeat(2,minmax(0,1fr));display:grid}.field-options{gap:var(--space-2);padding:var(--space-3);border:1px solid var(--color-border-default);border-radius:var(--radius-lg);flex-direction:column;margin:0;display:flex}.field-options legend{padding:0 var(--space-1);font-size:var(--font-size-sm);font-weight:var(--font-weight-semibold)}.field-options ul{gap:var(--space-2);flex-direction:column;max-height:360px;margin:0;padding:0;list-style:none;display:flex;overflow:auto}.field-options li{align-items:center;gap:var(--space-2);display:flex}.field-options li input:not([type=checkbox]),.field-options li select{min-width:0;height:var(--size-control-sm);padding:0 var(--space-2);border:1px solid var(--color-border-strong);border-radius:var(--radius-md);font:inherit;flex:1 1 0}.field-options li.is-archived input:not([type=checkbox]){color:var(--color-text-tertiary);text-decoration:line-through}@media (width<=760px){.dictionaries-toolbar{flex-wrap:wrap}.dictionaries-toolbar input[type=search]{flex:auto;width:auto}}.telegram-bots{gap:var(--space-4);flex-direction:column;display:flex}.telegram-notice{align-items:flex-start;gap:var(--space-3);padding:var(--space-3) var(--space-4);border:1px solid var(--color-note-border);border-radius:var(--radius-lg);background:var(--color-feedback-warning-bg);color:var(--color-feedback-warning-text);font-size:var(--font-size-sm);line-height:20px;display:flex}.telegram-notice div{flex-direction:column;gap:2px;display:flex}.telegram-list{gap:var(--space-4);flex-direction:column;margin:0;padding:0;list-style:none;display:flex}.telegram-card{align-items:center;gap:var(--space-4);padding:var(--space-5);display:flex}.telegram-card--error{border-color:var(--color-feedback-error-bg)}.telegram-mark{border-radius:var(--radius-full);background:var(--color-channel-telegram);width:40px;height:40px;color:var(--color-text-inverse);flex:none;place-items:center;display:inline-grid}.telegram-card-body{gap:var(--space-1);flex-direction:column;flex:auto;min-width:0;display:flex}.telegram-card-title{align-items:center;gap:var(--space-2);font-size:var(--font-size-md);flex-wrap:wrap;display:flex}.telegram-status{align-items:center;gap:var(--space-2);font-size:var(--font-size-sm);font-weight:var(--font-weight-medium);margin:0;display:flex}.telegram-dot{border-radius:var(--radius-full);background:currentColor;flex:none;width:8px;height:8px}.telegram-status--ok{color:var(--color-feedback-success-text)}.telegram-status--warning{color:var(--color-feedback-warning-text)}.telegram-status--error{color:var(--color-feedback-error-text)}.telegram-status--muted{color:var(--color-text-secondary)}.telegram-hint{color:var(--color-text-tertiary);font-size:var(--font-size-xs);margin:0;line-height:16px}.telegram-empty{text-align:left;align-items:flex-start}.telegram-empty p{line-height:20px}.bot-days{gap:var(--space-2) var(--space-4);flex-wrap:wrap;display:flex}.bot-hours{gap:var(--space-3);grid-template-columns:repeat(2,minmax(0,1fr));display:grid}.telephony-heading{margin:0 0 var(--space-3);font-size:var(--font-size-lg);font-weight:var(--font-weight-semibold)}.telephony-mark{background:var(--color-feedback-success-bg);color:var(--color-feedback-success-text)}.telephony-account{color:var(--color-text-tertiary);font-size:var(--font-size-sm)}.telephony-line{align-items:flex-end;gap:var(--space-2);flex:none;display:flex}.telephony-line .field{margin:0}.telephony-extensions .admin-hint{margin:0 0 var(--space-3)}.telephony-email{color:var(--color-text-tertiary);font-size:var(--font-size-xs);font-weight:var(--font-weight-regular);display:block}.telephony-extension{width:96px;height:32px;padding:0 var(--space-2);border:1px solid var(--color-border-default);border-radius:var(--radius-md);background:var(--color-bg-surface);color:var(--color-text-primary);font:inherit;font-variant-numeric:tabular-nums}.telephony-actions{gap:var(--space-2);justify-content:flex-end;display:flex}.integrations{gap:var(--space-6);flex-direction:column;display:flex}.integrations-section{gap:var(--space-3);flex-direction:column;display:flex}.integrations-section-heading{justify-content:space-between;align-items:flex-end;gap:var(--space-4);display:flex}.integrations-section-heading h2{font-size:var(--font-size-md);font-weight:var(--font-weight-semibold);margin:0}.integrations-section-heading p{margin:var(--space-1) 0 0;color:var(--color-text-tertiary);font-size:var(--font-size-sm)}.integrations-key{font-size:var(--font-size-xs);color:var(--color-text-secondary)}.integrations-actions{text-align:right;white-space:nowrap}.integrations-accounts{gap:var(--space-4);flex-direction:column;margin:0;padding:0;list-style:none;display:flex}.integrations-account{gap:var(--space-3) var(--space-4);padding:var(--space-5);grid-template-columns:minmax(0,1fr) auto;display:grid}.integrations-account-main{gap:var(--space-1);flex-direction:column;min-width:0;display:flex}.integrations-account-title{align-items:center;gap:var(--space-2);font-size:var(--font-size-md);flex-wrap:wrap;display:flex}.integrations-account-title code{color:var(--color-text-tertiary);font-size:var(--font-size-xs)}.integrations-account-actions{justify-content:flex-end;align-items:flex-start;gap:var(--space-2);flex-wrap:wrap;display:flex}.integrations-account .telegram-hint code{overflow-wrap:anywhere}.integrations-log{border:1px solid var(--color-border-subtle);border-radius:var(--radius-lg);grid-column:1/-1}.integrations-ping{font-size:var(--font-size-sm);font-weight:var(--font-weight-medium);margin:0}.integrations-ping--ok{color:var(--color-feedback-success-text)}.integrations-ping--error{color:var(--color-feedback-error-text)}.integrations-outcome{font-weight:var(--font-weight-medium)}.integrations-outcome--sent{color:var(--color-feedback-success-text)}.integrations-outcome--retry{color:var(--color-feedback-warning-text)}.integrations-outcome--failed{color:var(--color-feedback-error-text)}.integrations-secret{align-items:flex-end;gap:var(--space-2);margin-top:var(--space-4);display:flex}.integrations-secret .field{flex:auto;min-width:0}.integrations-secret input{font-size:var(--font-size-sm)}@media (width<=760px){.integrations-account{grid-template-columns:1fr}.integrations-account-actions{justify-content:flex-start}}.integrations-url{overflow-wrap:anywhere;font-weight:var(--font-weight-semibold)}.integrations-checks{gap:var(--space-1) var(--space-3);margin:var(--space-3) 0 0;border:0;grid-template-columns:repeat(auto-fill,minmax(220px,1fr));padding:0;display:grid}.integrations-checks legend{margin-bottom:var(--space-2);font-size:var(--font-size-sm);font-weight:var(--font-weight-medium);color:var(--color-text-secondary);padding:0}.integrations-checks .checkbox-field{margin-bottom:var(--space-1);align-items:center}.integrations-checks--events code{color:var(--color-text-tertiary);font-size:var(--font-size-xs);margin-left:auto}.integrations-log-block{gap:var(--space-2);flex-direction:column;grid-column:1/-1;display:flex}.integrations-log-toolbar{justify-content:space-between;align-items:flex-end;gap:var(--space-2);display:flex}.integrations-log-toolbar .field{align-items:center;gap:var(--space-2);font-size:var(--font-size-sm);flex-direction:row;margin:0}.sla-admin{gap:var(--space-5);flex-direction:column;display:flex}.sla-card{padding:var(--space-5)}.sla-card h2,.sla-transfer>h2{margin:0 0 var(--space-4);font-size:var(--font-size-lg);font-weight:var(--font-weight-semibold);line-height:24px}.sla-card-head{justify-content:space-between;align-items:center;gap:var(--space-3);margin-bottom:var(--space-4);display:flex}.sla-card-head h2{margin:0}.sla-card-hint{margin:calc(-1 * var(--space-3)) 0 var(--space-4)}.sla-table td{white-space:nowrap;font-variant-numeric:tabular-nums}.sla-table tr[aria-current=true]>*{background:var(--color-brand-soft)}.admin-switch{border-radius:var(--radius-full);background:var(--color-border-strong);cursor:pointer;border:0;flex:none;width:36px;height:20px;padding:0;transition:background-color .15s;position:relative}.admin-switch span{border-radius:var(--radius-full);background:var(--color-text-inverse);width:16px;height:16px;box-shadow:var(--shadow-panel);transition:transform .15s;position:absolute;top:2px;left:2px}.admin-switch[aria-checked=true]{background:var(--color-brand-primary)}.admin-switch[aria-checked=true] span{transform:translate(16px)}.admin-switch:disabled{opacity:.5;cursor:default}.admin-switch:focus-visible{outline:2px solid var(--color-brand-primary);outline-offset:2px}@media (prefers-reduced-motion:reduce){.admin-switch,.admin-switch span{transition:none}}.sla-editor fieldset,.sla-calendar-editor fieldset{gap:var(--space-4);border:0;flex-direction:column;min-width:0;margin:0;padding:0;display:flex}.sla-editor-grid{align-items:end;gap:var(--space-4);grid-template-columns:repeat(3,minmax(0,1fr));display:grid}.sla-editor .field,.sla-calendar-editor .field{gap:var(--space-1);flex-direction:column;display:flex}.sla-editor .field select,.sla-calendar-editor .field input,.sla-holiday-form .field input,.snooze-reason-form .field input{padding:0 var(--space-3);font:inherit}.sla-editor .sla-duration{align-items:center;gap:var(--space-2);border:0;flex-flow:row;margin:0;padding:0;display:flex}.sla-editor .sla-duration input{flex:1 1 0;min-width:0}.sla-editor .sla-duration select{flex:0 0 88px;width:88px}.sla-duration legend{margin-bottom:var(--space-1);padding:0}.sla-duration input,.sla-duration select{min-height:var(--size-control-md);padding:0 var(--space-3);border:1px solid var(--color-border-strong);border-radius:var(--radius-lg);background:var(--color-bg-surface);color:var(--color-text-primary);font:inherit;font-size:var(--font-size-md)}.sla-check{align-items:center;gap:var(--space-2);min-height:var(--size-control-md);color:var(--color-text-primary);font-size:var(--font-size-sm);display:inline-flex}.sla-editor .editor-actions,.sla-calendar-editor .editor-actions{justify-content:flex-end;gap:var(--space-2);display:flex}.sla-calendars{gap:var(--space-2);margin:0 0 var(--space-5);flex-direction:column;padding:0;list-style:none;display:flex}.sla-calendar-row{justify-content:space-between;align-items:center;gap:var(--space-3);padding:var(--space-3) var(--space-4);border-radius:var(--radius-lg);background:var(--color-bg-subtle);display:flex}.sla-calendar-row>div{min-width:0;font-size:var(--font-size-sm);flex-direction:column;gap:2px;display:flex}.sla-calendar-editor{padding:var(--space-4);border:1px solid var(--color-border-default);border-radius:var(--radius-lg)}.sla-weekdays{gap:var(--space-2) var(--space-4);font-size:var(--font-size-sm);border:0;flex-wrap:wrap;margin:0;padding:0;display:flex}.sla-weekdays legend{margin-bottom:var(--space-2);color:var(--color-text-secondary);font-weight:var(--font-weight-semibold);padding:0}.sla-weekdays label{align-items:center;gap:var(--space-1);display:inline-flex}.sla-hours{align-items:end;gap:var(--space-4);flex-wrap:wrap;display:flex}.sla-hours .field input{width:140px}.sla-holidays{padding-top:var(--space-4);border-top:1px solid var(--color-border-subtle)}.sla-holidays h3{font-size:var(--font-size-md);font-weight:var(--font-weight-semibold);margin:0;line-height:20px}.sla-holidays .admin-hint{margin:var(--space-1) 0 var(--space-3)}.sla-holidays ul{gap:var(--space-1);margin:0 0 var(--space-3);flex-direction:column;padding:0;list-style:none;display:flex}.sla-holidays li{justify-content:space-between;align-items:center;gap:var(--space-2);font-size:var(--font-size-sm);display:flex}.sla-holiday-form,.snooze-reason-form{align-items:end;gap:var(--space-3);flex-wrap:wrap;display:flex}.sla-holiday-form .field,.snooze-reason-form .field{gap:var(--space-1);flex-direction:column;display:flex}.snooze-reason-form .field{flex:280px}.sla-holidays .load-error{margin-top:var(--space-3)}.snooze-reasons{gap:var(--space-2);margin:0 0 var(--space-4);flex-direction:column;padding:0;list-style:none;display:flex}.snooze-reasons li{align-items:center;gap:var(--space-3);min-height:44px;padding:var(--space-2) var(--space-4);border-radius:var(--radius-lg);background:var(--color-bg-subtle);display:flex}.snooze-reasons li>.entity-link,.snooze-rename{flex:auto;min-width:0}.snooze-reasons li.is-archived>.entity-link{color:var(--color-text-tertiary)}.snooze-reason-flag{color:var(--color-text-tertiary);font-size:var(--font-size-xs);white-space:nowrap}.snooze-reason-flag.is-paused{color:var(--color-brand-text)}.snooze-rename{align-items:center;gap:var(--space-2);display:flex}.snooze-rename input{min-width:0;height:var(--size-control-sm);padding:0 var(--space-2);border:1px solid var(--color-border-strong);border-radius:var(--radius-md);font:inherit;flex:auto}.sla-transfer>h2{margin-bottom:var(--space-3)}@media (width<=1100px){.sla-editor-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (width<=760px){.sla-editor-grid{grid-template-columns:minmax(0,1fr)}.snooze-reasons li{flex-wrap:wrap}}.sla-editor-grid{align-items:start}.sla-editor-grid>.field{margin-bottom:0}.sla-editor-grid>.sla-check{align-self:end}.reports-page{gap:var(--space-5);flex-direction:column;width:100%;max-width:1440px;margin-inline:auto;display:flex}.reports-heading{justify-content:space-between;align-items:flex-start;gap:var(--space-4);flex-wrap:wrap;display:flex}.reports-heading h1{font-size:var(--font-size-3xl);font-weight:var(--font-weight-bold);margin:0;line-height:32px}.reports-heading p{margin:var(--space-1) 0 0;color:var(--color-text-tertiary);font-size:var(--font-size-sm);font-variant-numeric:tabular-nums;line-height:20px}.reports-filters{gap:var(--space-2);flex-wrap:wrap;display:flex}.reports-filters select{width:188px;height:var(--size-control-md);padding:0 var(--space-8) 0 var(--space-3);border:1px solid var(--color-border-strong);border-radius:var(--radius-lg);background:var(--color-bg-surface) var(--chevron-down) no-repeat right var(--space-3) center;color:var(--color-text-primary);font:inherit;font-size:var(--font-size-md);appearance:none;cursor:pointer}.reports-filters .date-range__trigger{min-width:196px}.reports-filters select:focus-visible{outline:2px solid var(--color-brand-primary);outline-offset:1px}.reports-filters a.ui-button{text-decoration:none}.reports-filters a.ui-button:hover{background:var(--color-bg-subtle)}.reports-filters a.ui-button:focus-visible{outline:2px solid var(--color-brand-primary);outline-offset:1px}.reports-loading{color:var(--color-text-tertiary);font-size:var(--font-size-sm);margin:0}.reports-body{gap:var(--space-5);flex-direction:column;transition:opacity .12s;display:flex}.reports-body.is-refreshing{opacity:.55}.reports-card{min-width:0;padding:var(--space-5);border:1px solid var(--color-border-default);border-radius:var(--radius-xl);background:var(--color-bg-surface)}.reports-card-head{justify-content:space-between;align-items:center;gap:var(--space-3);margin-bottom:var(--space-4);display:flex}.reports-card-head h2{font-size:var(--font-size-lg);font-weight:var(--font-weight-semibold);margin:0;line-height:24px}.reports-muted{color:var(--color-text-tertiary);font-size:var(--font-size-sm);margin:0}.reports-stats{gap:var(--space-4);grid-template-columns:repeat(8,minmax(0,1fr));margin:0;padding:0;list-style:none;display:grid}.reports-stat{gap:var(--space-2);padding:var(--space-4);flex-direction:column;display:flex}.reports-stat-label{color:var(--color-text-secondary);font-size:var(--font-size-sm);line-height:18px}.reports-stat-value{color:var(--color-text-primary);font-size:var(--font-size-3xl);font-weight:var(--font-weight-semibold);letter-spacing:-.01em;white-space:nowrap;line-height:40px}.reports-stat-value--low{color:var(--color-feedback-warning-text)}.reports-stat-detail{color:var(--color-text-secondary);font-size:var(--font-size-xs);line-height:16px}.reports-change{align-items:flex-start;gap:var(--space-1);min-height:16px;font-size:var(--font-size-xs);font-weight:var(--font-weight-medium);line-height:16px;display:flex}.reports-change .icon{flex:none;margin-top:1px}.reports-change--good{color:var(--color-feedback-success-text)}.reports-change--bad{color:var(--color-feedback-error-text)}.reports-change--neutral{color:var(--color-text-tertiary)}.reports-grid{align-items:start;gap:var(--space-5);grid-template-columns:minmax(0,1fr) minmax(320px,420px);display:grid}.reports-legend{gap:var(--space-4);color:var(--color-text-secondary);font-size:var(--font-size-sm);margin:0;padding:0;list-style:none;display:flex}.reports-legend li{align-items:center;gap:6px;display:flex}.reports-swatch{border-radius:3px;width:10px;height:10px;display:inline-block}.reports-swatch--new,.reports-key--new{background:var(--color-brand-primary)}.reports-swatch--resolved,.reports-key--resolved{background:var(--color-brand-inverse)}.reports-chart{position:relative}.reports-chart svg{font-family:inherit;display:block;overflow:visible}.reports-chart svg:focus-visible{outline:2px solid var(--color-brand-primary);outline-offset:4px;border-radius:var(--radius-sm)}.reports-chart-grid line{stroke:var(--color-border-default);stroke-width:1px;shape-rendering:crispedges}.reports-chart-grid text,.reports-chart-tick{fill:var(--color-text-tertiary);font-size:var(--font-size-xs);font-variant-numeric:tabular-nums}.reports-chart-value text{fill:var(--color-text-secondary);font-size:var(--font-size-xs);font-weight:var(--font-weight-medium);font-variant-numeric:tabular-nums}.reports-chart-hover{fill:var(--color-bg-muted)}.reports-chart-hit{fill:#0000;cursor:crosshair}.reports-bar--new{fill:var(--color-brand-primary)}.reports-bar--resolved{fill:var(--color-brand-inverse)}.reports-tooltip{min-width:132px;padding:var(--space-2) var(--space-3);border-radius:var(--radius-md);background:var(--color-bg-inverse);box-shadow:var(--shadow-popover);color:var(--color-text-inverse);font-size:var(--font-size-xs);pointer-events:none;white-space:nowrap;flex-direction:column;gap:2px;line-height:18px;display:flex;position:absolute;top:0}.reports-tooltip.is-left{transform:translate(-100%)}.reports-tooltip strong{font-weight:var(--font-weight-semibold)}.reports-tooltip span{color:var(--color-nav-icon);align-items:center;gap:6px;display:flex}.reports-tooltip b{color:var(--color-text-inverse);font-weight:var(--font-weight-semibold);font-variant-numeric:tabular-nums}.reports-key{border-radius:1px;width:10px;height:2px;display:inline-block}.reports-ranked{gap:var(--space-4);flex-direction:column;margin:0;padding:0;list-style:none;display:flex}.reports-ranked li{row-gap:6px;column-gap:var(--space-3);grid-template-columns:minmax(0,1fr) auto;display:grid}.reports-ranked-name{color:var(--color-text-primary);font-size:var(--font-size-md);text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.reports-ranked-value{color:var(--color-text-secondary);font-size:var(--font-size-sm);font-weight:var(--font-weight-medium);font-variant-numeric:tabular-nums}.reports-ranked-track{border-radius:var(--radius-full);background:var(--color-bg-muted);grid-column:1/-1;height:8px;display:block}.reports-ranked-track span{border-radius:var(--radius-full);height:100%;display:block}.reports-summary{margin:var(--space-4) 0 0;padding-top:var(--space-3);border-top:1px solid var(--color-border-subtle);color:var(--color-text-tertiary);font-size:var(--font-size-sm);line-height:20px}.reports-subtitle{margin:var(--space-1) 0 0;color:var(--color-text-tertiary);font-size:var(--font-size-sm)}.reports-sla{justify-content:flex-end;align-items:center;gap:var(--space-1);font-weight:var(--font-weight-semibold);display:inline-flex}.reports-sla--ok{color:var(--color-feedback-success-text)}.reports-sla--low{color:var(--color-feedback-warning-text)}.reports-table-scroll{overflow-x:auto}.reports-table{border-collapse:collapse;width:100%;font-size:var(--font-size-md);font-variant-numeric:tabular-nums}.reports-table thead th{padding:var(--space-2) var(--space-3);background:var(--color-bg-subtle);color:var(--color-text-tertiary);font-size:var(--font-size-xs);font-weight:var(--font-weight-semibold);text-align:right;white-space:nowrap}.reports-table thead th:first-child{border-radius:var(--radius-md) 0 0 var(--radius-md);text-align:left}.reports-table thead th:last-child{border-radius:0 var(--radius-md) var(--radius-md) 0}.reports-table tbody th,.reports-table td{padding:var(--space-3);border-bottom:1px solid var(--color-border-subtle);text-align:right;white-space:nowrap}.reports-table tbody th{color:var(--color-text-primary);font-weight:var(--font-weight-medium);text-align:left;white-space:normal}.reports-table tbody tr:last-child th,.reports-table tbody tr:last-child td{border-bottom:0}.reports-empty{align-items:center;gap:var(--space-2);padding:var(--space-8) var(--space-6);text-align:center;flex-direction:column;display:flex}.reports-empty h2{font-size:var(--font-size-lg);font-weight:var(--font-weight-semibold);margin:0;line-height:24px}.reports-empty p{color:var(--color-text-tertiary);font-size:var(--font-size-sm);margin:0}.reports-empty .ui-button{margin-top:var(--space-2)}@media (width<=1600px){.reports-stats{grid-template-columns:repeat(4,minmax(0,1fr))}}@media (width<=1100px){.reports-grid{grid-template-columns:minmax(0,1fr)}}@media (width<=760px){.reports-heading h1{font-size:var(--font-size-2xl);line-height:28px}.reports-filters{width:100%}.reports-filters select{flex:40%;width:auto;min-width:0}.reports-filters .date-range,.reports-filters a.ui-button{flex:100%}.reports-stats{gap:var(--space-3);grid-template-columns:repeat(2,minmax(0,1fr))}.reports-stat{padding:var(--space-3)}.reports-stat-value{font-size:var(--font-size-2xl);white-space:normal;line-height:28px}.reports-card{padding:var(--space-4)}}.home-page{gap:var(--space-5);flex-direction:column;width:100%;max-width:1344px;margin-inline:auto;display:flex}.home-heading h1{font-size:var(--font-size-3xl);font-weight:var(--font-weight-bold);margin:0;line-height:32px}.home-heading p{margin:var(--space-1) 0 0;color:var(--color-text-secondary);font-size:var(--font-size-md);line-height:20px}.home-card{min-width:0;padding:var(--space-5);border:1px solid var(--color-border-default);border-radius:var(--radius-xl);background:var(--color-bg-surface)}.home-muted{color:var(--color-text-tertiary);font-size:var(--font-size-sm);margin:0;line-height:20px}.home-error{color:var(--color-feedback-error-text);font-size:var(--font-size-sm);margin:0}.home-tiles{gap:var(--space-4);grid-template-columns:repeat(4,minmax(0,1fr));margin:0;padding:0;list-style:none;display:grid}.home-tile{min-width:0}.home-tile-link{gap:var(--space-2);height:100%;padding:var(--space-4);border:1px solid var(--color-border-default);border-radius:var(--radius-xl);background:var(--color-bg-surface);color:var(--color-text-primary);flex-direction:column;text-decoration:none;display:flex}a.home-tile-link:hover{border-color:var(--color-border-strong)}a.home-tile-link:focus-visible{outline:2px solid var(--color-brand-primary);outline-offset:2px}.home-tile-label{color:var(--color-text-secondary);font-size:var(--font-size-sm);line-height:18px}.home-tile-value{font-size:var(--font-size-3xl);font-weight:var(--font-weight-semibold);letter-spacing:-.01em;font-variant-numeric:tabular-nums;line-height:40px}.home-tile-foot{min-height:16px}.home-tile-note{align-items:flex-start;gap:var(--space-1);color:var(--color-text-tertiary);font-size:var(--font-size-xs);font-weight:var(--font-weight-medium);font-variant-numeric:tabular-nums;line-height:16px;display:inline-flex}.home-tile-note .icon{flex:none;margin-top:1px}.home-tile-note.is-good{color:var(--color-feedback-success-text)}.home-tile-note.is-bad{color:var(--color-feedback-error-text)}.home-grid{align-items:start;gap:var(--space-5);grid-template-columns:minmax(0,1fr) minmax(320px,400px);display:grid}.home-side{gap:var(--space-5);flex-direction:column;min-width:0;display:flex}.home-side-head{justify-content:space-between;align-items:center;gap:var(--space-3);margin-bottom:var(--space-3);display:flex}.home-side-head h2,.home-card-title h2{font-size:var(--font-size-lg);font-weight:var(--font-weight-semibold);margin:0;line-height:24px}.home-link{color:var(--color-brand-text);font:inherit;font-size:var(--font-size-sm);font-weight:var(--font-weight-semibold);cursor:pointer;background:0 0;border:0;padding:0;text-decoration:none}.home-link:hover{text-decoration:underline}.home-link:focus-visible{outline:2px solid var(--color-brand-primary);outline-offset:2px;border-radius:var(--radius-sm)}.home-pending-list{padding:var(--space-3) var(--space-4);border-radius:var(--radius-lg);background:var(--color-bg-subtle);font-size:var(--font-size-sm);flex-basis:100%;margin:0}.home-pending-list ul{gap:var(--space-1) var(--space-4);flex-wrap:wrap;margin:0;padding:0;line-height:20px;list-style:none;display:flex}.home-pending-list p{margin:0}.home-news{padding:0}.home-news-head{justify-content:space-between;align-items:center;gap:var(--space-3);padding:var(--space-5) var(--space-5) 0;display:flex}.home-card-title{align-items:center;gap:var(--space-2);display:flex}.home-news-new{padding:2px var(--space-2);border-radius:var(--radius-md);background:var(--color-brand-soft);color:var(--color-brand-text);font-size:var(--font-size-xs);font-weight:var(--font-weight-semibold);line-height:16px}.home-news-filters{gap:var(--space-2);padding:var(--space-4) var(--space-5);border-bottom:1px solid var(--color-border-default);flex-wrap:wrap;display:flex}.home-filter{height:32px;padding:0 var(--space-3);border:1px solid var(--color-border-default);border-radius:var(--radius-full);background:var(--color-bg-surface);color:var(--color-text-primary);font:inherit;font-size:var(--font-size-sm);font-weight:var(--font-weight-medium);cursor:pointer}.home-filter:hover{border-color:var(--color-border-strong)}.home-filter[aria-pressed=true]{border-color:var(--color-bg-inverse);background:var(--color-bg-inverse);color:var(--color-text-inverse)}.home-filter:focus-visible{outline:2px solid var(--color-brand-primary);outline-offset:1px}.home-news .home-error,.home-news-loading{padding:var(--space-4) var(--space-5)}.home-news-empty{padding:var(--space-8) var(--space-5);text-align:center}.home-news-empty h3{font-size:var(--font-size-md);font-weight:var(--font-weight-semibold);margin:0}.home-news-empty p{margin:var(--space-1) 0 0;color:var(--color-text-tertiary);font-size:var(--font-size-sm)}.home-news-list{padding:var(--space-3) var(--space-3) var(--space-2);flex-direction:column;margin:0;list-style:none;display:flex}.home-news-list>li+li{border-top:1px solid var(--color-border-subtle)}.home-news-more{margin:0 var(--space-5) var(--space-5)}.home-post{gap:var(--space-3);padding:var(--space-4);border-radius:var(--radius-lg);border:1px solid #0000;grid-template-columns:32px minmax(0,1fr);display:grid}.home-post.is-important{border-color:var(--color-feedback-error-bg);background:color-mix(in srgb, var(--color-feedback-error-bg) 45%, var(--color-bg-surface))}.home-news-list>li:has(.is-important)+li{border-top-color:#0000}.home-news-list>li:has(+li .is-important){border-top-color:#0000}.home-post-main{gap:var(--space-2);flex-direction:column;min-width:0;display:flex}.home-post-head{justify-content:space-between;align-items:flex-start;gap:var(--space-3);display:flex}.home-post-meta{align-items:baseline;gap:var(--space-2);font-size:var(--font-size-sm);flex-wrap:wrap;margin:0;line-height:20px;display:flex}.home-post-meta strong{font-weight:var(--font-weight-semibold)}.home-post-meta span{color:var(--color-text-tertiary)}.home-post-badges{justify-content:flex-end;align-items:center;gap:var(--space-2);flex-wrap:wrap;flex:none;display:flex}.home-badge{align-items:center;gap:var(--space-1);height:22px;padding:0 var(--space-2);border-radius:var(--radius-md);font-size:var(--font-size-xs);font-weight:var(--font-weight-semibold);white-space:nowrap;display:inline-flex}.home-badge--pinned{border:1px solid var(--color-border-default);background:var(--color-bg-surface);color:var(--color-text-secondary)}.home-badge--important{background:var(--color-feedback-error-bg);color:var(--color-feedback-error-text)}.home-badge--product{background:var(--color-brand-soft);color:var(--color-brand-text)}.home-badge--team{background:var(--color-feedback-success-bg);color:var(--color-feedback-success-text)}.home-badge--training{background:var(--color-feedback-warning-bg);color:var(--color-feedback-warning-text)}.home-post-edit{border-radius:var(--radius-md);width:28px;height:28px;color:var(--color-text-tertiary);cursor:pointer;background:0 0;border:0;place-items:center;padding:0;display:inline-grid}.home-post-edit:hover{background:var(--color-bg-subtle);color:var(--color-text-primary)}.home-post-edit:focus-visible{outline:2px solid var(--color-brand-primary)}.home-post h3{font-size:var(--font-size-lg);font-weight:var(--font-weight-semibold);overflow-wrap:anywhere;margin:0;line-height:24px}.home-post-body{color:var(--color-text-secondary);font-size:var(--font-size-md);white-space:pre-line;overflow-wrap:anywhere;margin:0;line-height:22px}.home-post-actions{align-items:center;gap:var(--space-2) var(--space-4);padding-top:var(--space-1);flex-wrap:wrap;display:flex}.home-post-done{align-items:center;gap:var(--space-1);color:var(--color-feedback-success-text);font-size:var(--font-size-sm);font-weight:var(--font-weight-medium);display:inline-flex}.home-post-read{align-items:center;gap:var(--space-1);color:var(--color-text-secondary);font:inherit;font-size:var(--font-size-sm);font-weight:var(--font-weight-medium);cursor:pointer;background:0 0;border:0;padding:0;display:inline-flex}.home-post-read:hover{color:var(--color-text-primary)}.home-post-read:focus-visible{outline:2px solid var(--color-brand-primary);outline-offset:2px;border-radius:var(--radius-sm)}.home-post-acks{color:var(--color-text-tertiary);font-size:var(--font-size-sm);font-variant-numeric:tabular-nums}.home-post-acks.is-due{color:var(--color-feedback-error-text);font-weight:var(--font-weight-medium)}.home-urgent-list{gap:var(--space-2);flex-direction:column;margin:0;padding:0;list-style:none;display:flex}.home-urgent-item{justify-content:space-between;align-items:center;gap:var(--space-3);padding:var(--space-3);border-radius:var(--radius-lg);background:var(--color-bg-subtle);color:var(--color-text-primary);text-decoration:none;display:flex}.home-urgent-item:hover{background:var(--color-bg-muted)}.home-urgent-item:focus-visible{outline:2px solid var(--color-brand-primary);outline-offset:1px}.home-urgent-text{flex-direction:column;gap:2px;min-width:0;display:flex}.home-urgent-text strong{font-size:var(--font-size-sm);font-weight:var(--font-weight-semibold);-webkit-line-clamp:2;overflow-wrap:anywhere;-webkit-box-orient:vertical;line-height:20px;display:-webkit-box;overflow:hidden}.home-urgent-text small{color:var(--color-text-tertiary);font-size:var(--font-size-xs);font-variant-numeric:tabular-nums;line-height:16px}.home-services-grid{gap:var(--space-2);grid-template-columns:repeat(2,minmax(0,1fr));margin:0;padding:0;list-style:none;display:grid}.home-service{align-items:center;gap:var(--space-3);min-height:52px;padding:var(--space-2) var(--space-3);border:1px solid var(--color-border-default);border-radius:var(--radius-lg);color:var(--color-text-primary);text-decoration:none;display:flex}.home-service:hover{border-color:var(--color-border-strong);background:var(--color-bg-subtle)}.home-service:focus-visible{outline:2px solid var(--color-brand-primary);outline-offset:1px}.home-service-icon{border-radius:var(--radius-md);background:var(--color-bg-muted);width:28px;height:28px;color:var(--color-text-secondary);font-size:var(--font-size-sm);font-weight:var(--font-weight-semibold);flex:none;place-items:center;display:inline-grid}.home-service-text{flex-direction:column;min-width:0;display:flex}.home-service-text small{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.home-service-text strong{overflow-wrap:anywhere;font-size:var(--font-size-sm);font-weight:var(--font-weight-semibold);line-height:18px}.home-service-text small{color:var(--color-text-tertiary);font-size:var(--font-size-xs);line-height:16px}.home-panel .field input,.home-panel .field select,.home-panel .field textarea{width:100%;padding:var(--space-2) var(--space-3)}.home-panel .field textarea{resize:vertical;line-height:20px}.home-panel .home-archive{color:var(--color-feedback-error-text);margin-right:auto}.home-service-rows{gap:var(--space-4);flex-direction:column;margin:0;padding:0;list-style:none;display:flex}.home-service-row{gap:var(--space-2);padding:var(--space-3);border:1px solid var(--color-border-default);border-radius:var(--radius-lg);flex-direction:column;display:flex}.home-service-row .field{margin:0}.home-service-row-head{justify-content:space-between;align-items:center;gap:var(--space-2);display:flex}.home-service-row-head strong{font-size:var(--font-size-sm);text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.home-service-row-head span{gap:var(--space-1);display:flex}.home-service-add{align-self:flex-start}@media (width<=1280px){.home-grid{grid-template-columns:minmax(0,1fr) minmax(300px,340px)}}@media (width<=1080px){.home-tiles{grid-template-columns:repeat(2,minmax(0,1fr))}.home-grid{grid-template-columns:minmax(0,1fr)}}@media (width<=560px){.home-tiles{gap:var(--space-2)}.home-tile-link{padding:var(--space-3)}.home-tile-value{font-size:var(--font-size-2xl);line-height:32px}.home-news-head,.home-news-filters{padding-left:var(--space-4);padding-right:var(--space-4)}.home-news-list{padding:var(--space-2) 0}.home-post{padding:var(--space-3) var(--space-4);grid-template-columns:minmax(0,1fr)}.home-post>.ui-avatar{display:none}.home-post-head{gap:var(--space-1);flex-direction:column}.home-post-badges{justify-content:flex-start}.home-services-grid{grid-template-columns:minmax(0,1fr)}}.settings-layout{align-items:start;gap:var(--space-8);grid-template-columns:240px minmax(0,1fr);width:100%;max-width:1180px;margin-inline:auto;display:grid}.settings-menu h1{margin:0 0 var(--space-3);padding:0 var(--space-3);font-size:var(--font-size-lg);font-weight:var(--font-weight-semibold);line-height:24px}.settings-menu ul{flex-direction:column;gap:2px;margin:0;padding:0;list-style:none;display:flex}.settings-menu-item{align-items:center;gap:var(--space-3);height:36px;padding:0 var(--space-3);border-radius:var(--radius-lg);color:var(--color-text-primary);font-size:var(--font-size-md);font-weight:var(--font-weight-medium);text-decoration:none;display:flex}.settings-menu-item .icon{color:var(--color-text-secondary)}.settings-menu-item:hover{background:var(--color-bg-subtle)}.settings-menu-item[aria-current=page]{background:var(--color-brand-soft);color:var(--color-brand-text);font-weight:var(--font-weight-semibold)}.settings-menu-item[aria-current=page] .icon{color:var(--color-brand-accent)}.settings-menu-item:focus-visible{outline:2px solid var(--color-brand-primary);outline-offset:1px}.settings-section{gap:var(--space-4);flex-direction:column;min-width:0;display:flex}.settings-heading{justify-content:space-between;align-items:flex-start;gap:var(--space-4);display:flex}.settings-heading h2{font-size:var(--font-size-2xl);font-weight:var(--font-weight-bold);margin:0;line-height:32px}.settings-heading p{margin:var(--space-1) 0 0;color:var(--color-text-tertiary);font-size:var(--font-size-sm);line-height:20px}.settings-note{color:var(--color-text-tertiary);font-size:var(--font-size-sm);margin:0;line-height:20px}.settings-error{color:var(--color-feedback-error-text);font-size:var(--font-size-sm);margin:0}.settings-card{border:1px solid var(--color-border-default);border-radius:var(--radius-xl);background:var(--color-bg-surface);margin:0}.settings-identity{align-items:center;gap:var(--space-4);padding:var(--space-5);display:flex}.settings-identity dl{gap:var(--space-2) var(--space-8);flex-wrap:wrap;flex:auto;min-width:0;margin:0;display:flex}.settings-identity dt{color:var(--color-text-tertiary);font-size:var(--font-size-xs);line-height:16px}.settings-identity dd{font-size:var(--font-size-md);font-weight:var(--font-weight-medium);overflow-wrap:anywhere;margin:0;line-height:20px}.settings-presence{gap:var(--space-3);padding:var(--space-4) var(--space-5);flex-direction:column;display:flex}.settings-presence legend{float:left;font-size:var(--font-size-md);font-weight:var(--font-weight-semibold);padding:0}.settings-radios{gap:var(--space-2) var(--space-5);flex-wrap:wrap;display:flex}.settings-radio{align-items:center;gap:var(--space-2);font-size:var(--font-size-md);cursor:pointer;display:inline-flex}.settings-radio input{accent-color:var(--color-brand-primary);margin:0}.settings-desktop{justify-content:space-between;align-items:center;gap:var(--space-4);padding:var(--space-4) var(--space-5);display:flex}.settings-desktop h3{margin:0 0 var(--space-1);font-size:var(--font-size-md);font-weight:var(--font-weight-semibold)}.settings-desktop-state{margin:0 0 var(--space-1);font-size:var(--font-size-md)}.settings-desktop-state--granted{color:var(--color-feedback-success-text)}.settings-desktop-state--denied{color:var(--color-feedback-error-text)}.settings-table{border-collapse:separate;border-spacing:0;width:100%;overflow:hidden}.settings-table thead th{padding:var(--space-3) var(--space-5);background:var(--color-bg-subtle);color:var(--color-text-secondary);font-size:var(--font-size-xs);font-weight:var(--font-weight-semibold);text-align:center}.settings-table thead th:first-child{text-align:left}.settings-table tbody th{padding:var(--space-3) var(--space-5);font-size:var(--font-size-md);font-weight:var(--font-weight-medium);text-align:left;flex-direction:column;display:flex}.settings-table tbody th small{color:var(--color-text-tertiary);font-size:var(--font-size-xs);font-weight:var(--font-weight-regular);line-height:16px}.settings-table td{width:136px;padding:var(--space-3) var(--space-5);text-align:center}.settings-table tbody tr+tr>*{border-top:1px solid var(--color-border-subtle)}.settings-switch{vertical-align:middle;width:36px;height:20px;display:inline-block;position:relative}.settings-switch input{opacity:0;cursor:pointer;width:100%;height:100%;margin:0;position:absolute;inset:0}.settings-switch input:disabled{cursor:default}.settings-switch span{border-radius:var(--radius-full);background:var(--color-border-strong);pointer-events:none;transition:background-color .12s;position:absolute;inset:0}.settings-switch span:after{background:var(--color-text-inverse);width:16px;height:16px;box-shadow:var(--shadow-panel);content:"";border-radius:50%;transition:transform .12s;position:absolute;top:2px;left:2px}.settings-switch input:checked+span{background:var(--color-brand-primary)}.settings-switch input:checked+span:after{transform:translate(16px)}.settings-switch input:disabled+span{opacity:.45}.settings-switch input:focus-visible+span{outline:2px solid var(--color-brand-primary);outline-offset:2px}.settings-quick-list{gap:var(--space-3);flex-direction:column;margin:0;padding:0;list-style:none;display:flex}.settings-quick{align-items:start;gap:var(--space-3);padding:var(--space-4) var(--space-5);grid-template-columns:28px minmax(0,1fr) auto;display:grid}.quick-circle{background:var(--color-brand-soft);width:28px;height:28px;color:var(--color-brand-text);font-size:var(--font-size-sm);font-weight:var(--font-weight-semibold);font-variant-numeric:tabular-nums;border-radius:50%;flex:none;place-items:center;display:inline-grid}.settings-quick-main{gap:var(--space-1);flex-direction:column;min-width:0;display:flex}.settings-quick-title{align-items:center;gap:var(--space-2);flex-wrap:wrap;margin:0;display:flex}.settings-quick-title strong{font-size:var(--font-size-md);font-weight:var(--font-weight-semibold)}.settings-quick-text{color:var(--color-text-secondary);font-size:var(--font-size-sm);-webkit-line-clamp:2;overflow-wrap:anywhere;-webkit-box-orient:vertical;margin:0;line-height:20px;display:-webkit-box;overflow:hidden}.settings-chip{padding:1px var(--space-2);border-radius:var(--radius-md);background:var(--color-bg-muted);color:var(--color-text-secondary);font-size:var(--font-size-xs);font-weight:var(--font-weight-semibold);line-height:18px}.settings-chip--insert{background:var(--color-brand-soft);color:var(--color-brand-text)}.settings-chip--send{background:var(--color-feedback-warning-bg);color:var(--color-feedback-warning-text)}.settings-quick-actions{gap:var(--space-1);display:flex}.settings-quick-free{width:100%;min-height:44px;padding:0 var(--space-5);border:1px dashed var(--color-border-strong);border-radius:var(--radius-xl);background:var(--color-bg-subtle);color:var(--color-text-secondary);font:inherit;font-size:var(--font-size-sm);text-align:left;align-items:center;margin:0;display:flex}button.settings-quick-free{cursor:pointer}button.settings-quick-free:hover{border-color:var(--color-brand-primary);color:var(--color-brand-text)}button.settings-quick-free:focus-visible{outline:2px solid var(--color-brand-primary);outline-offset:1px}.settings-mode{gap:var(--space-2);border:0;flex-direction:column;margin:0;padding:0;display:flex}.settings-mode legend{margin-bottom:var(--space-2);color:var(--color-text-primary);font-size:var(--font-size-sm);font-weight:var(--font-weight-medium);padding:0}.settings-mode small{color:var(--color-text-tertiary);font-size:var(--font-size-xs);line-height:16px}.settings-hotkeys{gap:0 var(--space-6);padding:var(--space-2) var(--space-5);grid-template-columns:repeat(2,minmax(0,1fr));list-style:none;display:grid}.settings-hotkeys li{align-items:center;gap:var(--space-3);min-height:48px;font-size:var(--font-size-md);display:flex}.settings-keys{flex:none;align-items:center;min-width:96px;display:inline-flex}.settings-keys-or{color:var(--color-text-tertiary)}@media (width<=900px){.settings-layout{gap:var(--space-5);grid-template-columns:minmax(0,1fr)}.settings-menu ul{flex-flow:wrap}.settings-hotkeys{grid-template-columns:minmax(0,1fr)}}@media (width<=560px){.settings-heading{flex-direction:column}.settings-identity{flex-wrap:wrap}.settings-table thead th,.settings-table tbody th,.settings-table td{padding:var(--space-2) var(--space-3)}.settings-table td{width:72px}.settings-quick{padding:var(--space-3) var(--space-4);grid-template-columns:28px minmax(0,1fr)}.settings-quick-actions{grid-column:2}}.settings-radio.presence--online .presence-dot{background:var(--color-feedback-success-solid)}.settings-radio.presence--break .presence-dot{background:var(--color-feedback-warning-solid)}.settings-radio.presence--offline .presence-dot{background:var(--color-text-disabled)}}@layer utilities{@supports (appearance:base-select){select:not([multiple]):not([size]){appearance:base-select}select:not([multiple]):not([size])::picker(select){appearance:base-select}select:not([multiple]):not([size])::picker-icon{display:none}select:not([multiple]):not([size]){cursor:pointer;align-items:center}select:disabled{cursor:default}select::picker(select){box-sizing:border-box;min-width:max(anchor-size(width), 168px);max-width:min(360px, calc(100vw - var(--space-4)));max-height:min(336px, calc(100dvh - var(--space-8)));margin:var(--space-1) 0;padding:var(--space-1);border:1px solid var(--color-border-default);border-radius:var(--radius-lg);background:var(--color-bg-surface);box-shadow:var(--shadow-popover);color:var(--color-text-primary);font-family:var(--font-family-base,inherit);font-size:var(--font-size-md);font-weight:var(--font-weight-regular,400);opacity:0;transition:opacity .12s ease-out, translate .12s ease-out, overlay .12s allow-discrete, display .12s allow-discrete;line-height:20px;overflow-y:auto;translate:0 -4px}select:open::picker(select){opacity:1;translate:0}@starting-style{select:open::picker(select){opacity:0;translate:0 -4px}}select option{align-items:center;gap:var(--space-2);min-height:32px;padding:0 var(--space-2) 0 var(--space-3);border-radius:var(--radius-md);color:var(--color-text-primary);font-size:var(--font-size-md);font-weight:var(--font-weight-regular,400);white-space:nowrap;cursor:pointer;background:0 0;outline:none;display:flex}select option:hover,select option:focus-visible{background:var(--color-bg-muted)}select option:checked{background:var(--color-brand-soft);color:var(--color-brand-text);font-weight:var(--font-weight-medium)}select option:disabled{color:var(--color-text-disabled);cursor:default}select option:disabled:hover{background:0 0}select option::checkmark{width:16px;padding-left:var(--space-3);content:"";order:2;margin-left:auto}select option:checked::checkmark{content:"";background:currentColor;height:16px;-webkit-mask:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='2.5' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M20 6 9 17l-5-5'/%3E%3C/svg%3E") 100%/16px 16px no-repeat;mask:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='2.5' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M20 6 9 17l-5-5'/%3E%3C/svg%3E") 100%/16px 16px no-repeat}select optgroup{padding:var(--space-1) 0;color:var(--color-text-tertiary);font-size:var(--font-size-xs);font-weight:var(--font-weight-medium)}select option:is([value=new],[value=open],[value=waiting],[value=resolved],[value=urgent],[value=high],[value=normal],[value=low]):before{border-radius:var(--radius-full);background:var(--color-text-disabled);content:"";flex:none;width:8px;height:8px}select option[value=new]:before{background:var(--color-status-new-dot)}select option[value=open]:before{background:var(--color-status-open-dot)}select option[value=waiting]:before{background:var(--color-status-waiting-dot)}select option[value=resolved]:before{background:var(--color-status-resolved-dot)}select option[value=urgent]:before{background:var(--color-priority-urgent-dot)}select option[value=high]:before{background:var(--color-priority-high-dot)}@media (prefers-reduced-motion:reduce){select::picker(select){transition:none}}}body *{scrollbar-width:thin;scrollbar-color:var(--color-border-strong) transparent}body :hover{scrollbar-color:var(--color-text-disabled) transparent}.queue-scroll-body,.ticket-timeline,.context-scroll-body,.customers-scroll,.admin-panel-body,.editor-body{scrollbar-gutter:stable}@media (prefers-reduced-motion:no-preference){dialog:modal{transition:opacity .16s ease-out}dialog:modal::backdrop{transition:opacity .16s ease-out}@starting-style{dialog:modal{opacity:0}dialog:modal::backdrop{opacity:0}}[popover]:not(.ui-tooltip){opacity:0;transition:opacity .12s ease-out, translate .12s ease-out, overlay .12s allow-discrete, display .12s allow-discrete;translate:0 -4px}[popover]:not(.ui-tooltip):popover-open{opacity:1;translate:0}@starting-style{[popover]:not(.ui-tooltip):popover-open{opacity:0;translate:0 -4px}}}html[data-vt=theme]::view-transition-old(root){animation-duration:.25s}html[data-vt=theme]::view-transition-new(root){animation-duration:.25s}html[data-vt=ticket]{view-transition-name:none}html[data-vt=ticket] .conversation-panel{view-transition-name:ticket-pane}html[data-vt=ticket] .responsive-context:not([data-compact=true]){view-transition-name:ticket-context}html[data-vt=ticket] .toast-region{view-transition-name:toast-region}html[data-vt=ticket]::view-transition-group(*){animation-duration:.18s}html[data-vt=ticket]::view-transition-old(*){animation-duration:.18s}html[data-vt=ticket]::view-transition-new(*){animation-duration:.18s}html[data-vt=flow]{view-transition-name:none}html[data-vt=flow] .conversation-panel{view-transition-name:ticket-pane}html[data-vt=flow] .flow-bar{view-transition-name:flow-bar}html[data-vt=flow] .responsive-context:not([data-compact=true]){view-transition-name:ticket-context}html[data-vt=flow] .toast-region{view-transition-name:toast-region}html[data-vt=flow]::view-transition-group(*){animation-duration:.2s}html[data-vt=flow]::view-transition-old(*){animation-duration:.2s}html[data-vt=flow]::view-transition-new(*){animation-duration:.2s}html[data-vt=flow]::view-transition-old(ticket-pane){animation:.2s cubic-bezier(.4,0,1,1) both flow-out}html[data-vt=flow]::view-transition-new(ticket-pane){animation:.2s cubic-bezier(0,0,.2,1) both flow-in}@keyframes flow-out{to{opacity:0;transform:translate(-40px)}}@keyframes flow-in{0%{opacity:0;transform:translate(40px)}}html[data-vt=image] .image-viewer-picture{view-transition-name:attachment-image}html[data-vt=image]::view-transition-group(*){animation-duration:.22s}html[data-vt=image]::view-transition-old(*){animation-duration:.22s}html[data-vt=image]::view-transition-new(*){animation-duration:.22s}html[data-vt=image]::view-transition-group(attachment-image){animation-timing-function:cubic-bezier(.2,0,0,1)}html[data-vt=image]::view-transition-old(attachment-image){object-fit:cover;width:100%;height:100%}html[data-vt=image]::view-transition-new(attachment-image){object-fit:cover;width:100%;height:100%}html[data-vt=image] dialog:modal{transition:none}html[data-vt=image] dialog:modal::backdrop{transition:none}@media (prefers-reduced-motion:reduce){::view-transition-group(*){animation:none!important}::view-transition-old(*){animation:none!important}::view-transition-new(*){animation:none!important}}}